Role Description We are seeking an Engineering Lead to support the VA.gov Platform Management team in delivering secure, scalable, and reliable platform capabilities supporting Veteran-facing digital services. In this role, you will provide technical leadership across platform operations, software delivery, infrastructure coordination, and engineering execution while partnering closely with product, operations, SRE, and DevOps teams. This is an excellent opportunity for someone passionate about platform engineering, government modernization, cloud-native technologies, and building resilient systems that directly support mission-critical digital services for Veterans. Responsibilities - Technical Leadership & Platform Engineering - Lead engineering activities supporting VA.gov platform management initiatives and operational priorities. - Design, build, maintain, and optimize platform capabilities supporting software development and delivery. - Provide technical leadership across cloud infrastructure, application operations, integrations, and deployment pipelines. - Support platform scalability, reliability, security, maintainability, and operational performance initiatives. - Administer and manage configurations across development, testing, staging, and production environments. - Support incident response, root cause analysis, troubleshooting, and operational issue resolution activities. - Collaborate with SRE, DevOps, cybersecurity, and infrastructure teams to ensure platform stability and compliance. - Drive engineering best practices, automation efforts, and continuous improvement initiatives. - Delivery & Stakeholder Coordination - Partner with Product Leads, engineering teams, and government stakeholders to align technical execution with delivery priorities. - Communicate technical risks, dependencies, constraints, and operational impacts across varying stakeholder audiences. - Support Agile delivery activities including sprint planning, backlog refinement, technical estimation, and release coordination. - Prepare technical documentation, system reports, operational metrics, and platform status updates. - Participate in transition planning, knowledge transfer, and operational readiness activities. - Coordinate across cross-functional teams to manage external dependencies and platform integration efforts. Qualifications - Ability to obtain and maintain a Public Trust clearance. - Bachelor’s degree in Computer Science, Electronics Engineering, Information Systems, or related engineering/technical discipline required. - Minimum of five (5) years of relevant engineering, platform operations, infrastructure, or software delivery experience. - Additional relevant experience may be substituted in lieu of education requirements. - Experience designing, building, and maintaining platforms supporting software development and operational delivery. - Experience managing application configurations and supporting multiple operational environments. - Strong understanding of cloud platforms, DevOps practices, CI/CD pipelines, and modern software delivery methodologies. - Experience supporting large-scale enterprise or federal IT environments. - Experience with Agile delivery methodologies and cross-functional engineering collaboration. - Strong troubleshooting, analytical, and problem-solving skills. - Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical stakeholders. Preferred Qualifications - Experience supporting VA.gov or other federal digital services platforms. - Familiarity with SRE practices, observability tools, monitoring platforms, and operational support models. - Experience with cloud-native technologies, Kubernetes, containerization, or infrastructure automation. - Experience supporting organizational transitions, onboarding activities, or knowledge transfer initiatives. - Experience using Jira, Confluence, GitHub, ServiceNow, or similar engineering collaboration tools. Working Conditions Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

Platform Engineer Location: Home Based & Shrivenham United Kingdom Department: Product and DevOps Engineering Job Description: ​Role Overview: The Platform Engineer combines hands-on support responsibilities with strategic engineering to ensure the reliability, scalability, and continuous improvement of our enterprise platform infrastructure. This role will join our Platform Product team who are responsible for designing, managing, and optimizing core platform services that underpin critical business operations, including technologies such as Active Directory, MECM, SolarWinds, Virtual Desktop Infrastructure (VDI), and User Access Devices (UADs), alongside broader networking, compute, storage, virtualisation and hyper converged infrastructures. The role also provides monitoring, troubleshooting, and escalation support to maintain system stability, resolve incidents efficiently, and ensure a high level of user satisfaction. In parallel, it emphasizes automation, performance optimization, and proactive enhancement of platform services to reduce manual effort, improve operational efficiency, and enable scalable, resilient infrastructure. Prolinx operates within an Agile Scrum methodology, focusing on collaboration and rapid delivery. The Platform Engineer will actively participate in bi-weekly sprint review / planning, daily stand-ups, and retrospectives to iterate on product features and improve our processes. Prolinx engineering teams are self-organizing and cross-functional, utilizing tools like Jira to manage the backlog and ensure high-quality, incremental releases. Key Accountabilities / Responsibilities: - Adhere to Prolinx engineering principles and standards, ensuring all practices align with Prolinx Security Policies and Secure by Design principles. - ​Design, implement, manage and support the enterprise platform infrastructure, including servers, networks, storage, and technologies such as Active Directory, MECM, SolarWinds, and VDI environments. - ​Monitor platform performance and availability, proactively responding to alerts, incidents, and service degradation to meet business requirements and SLAs. - ​Troubleshoot and resolve platform-related issues, performing root cause analysis and escalating where necessary to ensure timely resolution and prevent recurrence. - ​Automate infrastructure provisioning, monitoring, patching, and deployment processes using tools such as PowerShell, Python, Ansible, or Terraform to improve efficiency and reduce manual effort. - ​Administer system updates, patch management, and maintenance activities to ensure platform security, compliance, and stability. - ​Collaborate with cross-functional teams to support User Access Devices (UADs), endpoint management, and virtualized environments. - ​Develop and maintain comprehensive documentation, including runbooks, troubleshooting guides, knowledge base articles, and architecture diagrams. - ​Support capacity planning and performance optimization through analysis of system usage, trends, and metrics. - ​Evaluate and recommend improvements to tools, technologies, and processes to enhance platform reliability and operational efficiency. - ​Provide technical guidance and contribute to platform-related projects, acting as a subject matter expert where required. - ​Optional participation in a bounty-based team on-call pager system for response to out-of-hours incidents, minimizing any downtime or disruption to services. Skills, Knowledge, and Experiences: Essential Demonstrable experience in platform engineering, infrastructure support, or a similar role within enterprise environments. Experience with virtualization platforms such as Nutanix, VMware, Citrix, or Hyper-V. Understanding of networking concepts (e.g., DNS, DHCP, VLANs, firewalls, switching), compute/storage systems and virtualisation platforms. Experience with IT monitoring tools, incident management processes, and performance tuning, including capacity planning. Familiarity with endpoint management and User Access Device (UAD) ecosystems in enterprise environments. Awareness of Software Defined Data Centre technologies and Hyper Converged Infrastructures (HCI). Strong problem-solving skills with a focus on effective resolution and root cause analysis. Excellent communication and collaboration skills, with the ability to work across technical teams and support non-technical stakeholders. Detail-oriented with the ability to manage, document, and track complex systems, incidents, and processes effectively. Proactive and adaptable mindset, with a commitment to continuous learning and staying current with emerging technologies and automation practices. Commitment to ongoing professional development in platform technologies and support methodologies. Desirable Strong expertise in managing and troubleshooting enterprise technologies, including Active Directory, MECM (SCCM), SolarWinds, and related platforms. Working knowledge of on-premise Microsoft Technologies including Exchange, SharePoint, Skype for Business and SQL Server. Strong knowledge and experience in enterprise wireless networking. Working knowledge / experience of Software Defined Data Centre technologies and or HCI. Proficiency in scripting and automation using languages such as PowerShell, Python, or Bash, with hands-on experience developing and deploying automation solutions using tools like Ansible or Terraform. Knowledge of cloud platforms such as AWS, Azure, Oracle or Google. Knowledge / Experience / Certifications in areas such as Microsoft Technologies, Nutanix Cloud Platform, Redhat, ITIL, or similar. ​ Compliance with Company Policies, Procedures and Rules A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company’s Employee Handbook. Equal Opportunities Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. The Job Holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their knowledge or on their ability to recognise that they will need specialist support. The Job Holder will actively support at all times company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. This includes the Security requirements of our customers.

• Collaborate closely with fellow engineers, product managers, and stakeholders to design, build, and support robust platform solutions • Architect, deploy, and manage Kubernetes clusters on AWS and/or Azure • Design and implement CI/CD pipelines that deliver high-quality code at speed • Build automated infrastructure with Terraform and other IaC tools • Lead cloud migration and modernization efforts, including re-platforming legacy workloads (Java, .NET, ETL, databases) to modern cloud-native services • Automate scaling, deployment, and management of containerized applications • Monitor, troubleshoot, and fine-tune system performance to ensure reliability, cost-effectiveness, and resilience • Implement proactive monitoring solutions that detect and prevent outages • Translate complex client requirements into scalable, automated solutions • Contribute to team knowledge-sharing, peer reviews, runbooks, and process improvement efforts • Support and maintain secure, compliant, and resilient infrastructure for critical systems

• Administer Jira Server / Data Center, Confluence, and Atlassian Cloud environments. • Configure and support workflows, permissions, dashboards, JQL, automations, integrations, and plugins. • Monitor Jira performance, troubleshoot issues, and improve platform stability and reliability. • Support maintenance, upgrades, housekeeping, and incident resolution. • Improve Jira governance and reduce configuration debt. • Automate routine administrative tasks using ScriptRunner, REST API, and scripting tools. • Collaborate with Infra, SRE, DBA, and engineering teams to resolve system and performance issues.