RIVIA Mind logo
RIVIA Mind

Holistic mental health treatment & wellness therapy for individual clients 18+ & couples. Teletherapy appts. available.

Clinical Operations Coordinator

Clinical OperationsClinical OperationsFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Connecticut + 8 moreAll locations: Connecticut | Florida | New Jersey | New York | North Carolina | Massachusetts | Pennsylvania | South Carolina | Texas

Posted

28 days ago

Salary

$45K - $52K / year

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Clinical Operations Coordinator

RIVIA Mind

• Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience. • Review clinical dashboards for continual improvement and quality assurance. • Assessment and distribution of weekly clinical dashboards. • Coordinate clinicians’ calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings. • Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders. • Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients. • Troubleshoot EHR systems and business platforms to resolve technical issues efficiently. • Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR. • Provide onboarding support by training and assisting incoming clinicians. • Close out patient charts with appropriate documentation and notification. • Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed. • Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.

Job Requirements

  • Required Education Level: High School Diploma or equivalent
  • Education Details: Degree in healthcare, business, operations or compliance preferred
  • Two years of healthcare setting, business operations and clinical provider experience
  • Desire to assess processes and collaborate on effective solutions
  • Organized and detail-oriented
  • Comfortable navigating change, shifting priorities, and adhering to evolving workflows
  • Ability to build partnerships and foster collaborative relationships across the organization
  • Self-motivated and able to work autonomously

Benefits

  • Medical Coverage - HDHP, PPO or PPO Buy-Up
  • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
  • Dental & Vision Insurance
  • Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
  • Front-Loaded Paid Time Off (PTO)
  • Observed Holidays & Annual Office Closure
  • Medical & Parental Leave (in accordance with State and Federal Laws)
  • Bereavement Leave / Pet Bereavement Leave
  • Competitive Pay
  • 401(k) Retirement Plan and employer match
  • Employee Referral Program
  • Transit and Parking Voluntary Benefit
  • Professional Development Stipend after 1st Work Anniversary
  • Paid Professional Development Days after 1st Work Anniversary
  • Learning & Development Resources
  • Short-Term & Long-Term Disability
  • Group Life/AD&D Insurance
  • Employee Assistance Program (EAP)
  • Voluntary Benefits
  • Quarterly Wellness Activities

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