At Rivia Mind, we believe great mental health care begins with a human connection. We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. We provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. Our shared North Star unites us to provide the best patient experience. We cultivate a collegial culture rooted in shared values and reciprocal support. A mindset of curiosity, learning, and growth. A spirit of warmth, openness, and authentic connection.
Patient Operations Coordinator
Location
United States
Posted
22 days ago
Salary
$40K - $50K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Operations Coordinator
Rivia Mind
Role Description We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. - Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind. - Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses. - Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services. - Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions. - Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation. - Approach patient interactions with cultural sensitivity and an inclusive mindset. - Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information. - Contribute to department initiatives such as managing the provider waitlist and conducting bi-annual insurance verifications. - Schedule new intakes and inform patients of the next steps for their appointment. - Act as a liaison between patients and providers to ensure sufficient support and positive results. - Support additional department responsibilities that nurture existing patient relationships. - Respond promptly and professionally to priority referrals. - Maintain up-to-date knowledge on the insurance plans that the practice accepts. - Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake. - Address patient concerns with empathy and clarity. - Participate in team meetings and contribute to a collaborative, growth-oriented work environment. - Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment. Qualifications - Required Education Level: High School Diploma or equivalent - 2+ years of customer service experience - A minimum of 2 years of office administration/receptionist experience - One year of medical office/healthcare operations experience preferred - Experience with communicating and adhering to messaging scripts across different channels - Knowledge of insurance verification processes preferred - Demonstrates flexibility in adapting to various processes as needed - Experience working in a team environment with the ability to adapt to changing priorities - Knowledge of mental health professional licenses (MD, NP, SW) - Close attention to detail with exceptional organizational skills - HIPAA Compliance Knowledge - Proficient with utilizing a diverse range of technology platforms and systems - Intermediate computer skills and technical aptitude required. Requirements - Pay Range: $40,000 - $50,000 - Pay Type: Salary - Department: Patient Operations - Supervisor: Patient Operations Manager - Supervisees: None - Exemption Status: Non-Exempt W-2 - Work Environment: Remote - Work Schedule: Monday through Friday, 9 AM - 5 PM EST Benefits - Medical Coverage - HDHP, PPO or PPO Buy-Up - Health Savings Account, Flexible Spending Account, and Dependent Care Account Options - Dental & Vision Insurance - Front-Loaded Paid Time Off (PTO) - Observed Holidays & Annual Office Closure - Medical & Parental Leave (in accordance with State and Federal Laws) - Competitive Pay - 401(k) Retirement Plan and employer match - Professional Development Stipend after 1st Work Anniversary - Short-Term & Long-Term Disability - Employee Assistance Program (EAP)
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