• Planning and conducting qualitative and quantitative research to better understand users’ needs, behaviors, motivations, and goals, in order to inform product and design decisions • Collaborating with product, engineering, and design teams to provide actionable insights and deliverables • Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful • Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release • Creating research roadmaps and leading the execution of those roadmaps • Providing guidance to team members and partners on research best practices • Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently • Support participant recruitment and management across internal SMEs and external customers • Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts

What You’ll Do - **Lead the full research lifecycle:** Design, plan, and conduct mixed-method research (Qualitative/Quantitative, Behavioural/Attitudinal) to deeply understand customer needs, pain points, and new opportunities. - **Generate and act on insights:** Analyze new and existing research findings, synthesize qualitative data into compelling evidence, and translate complex research into clear, actionable recommendations for cross-functional teams. - **Establish and advocate for research:** Define and manage the user research process (discovery, validation, prototyping) in collaboration with Product Design and Data teams. - **Collaborate and coach:** Work closely with Product Owners and Designers to communicate insights effectively to stakeholders, and coach team members on best research practices and user-centered design principles. - **Execution support:** Handle essential research logistics, including recruiting participants, scheduling tests/interviews, and supporting designers in developing research questions and hypotheses.

• Leading qualitative studies including in-depth interviews, usability testing, and contextual inquiry • Designing and analyzing surveys and running A/B tests • Building and maintaining dashboards to interpret behavioral analytics • Analyzing user feedback and data • Collaborating with designers and PMs to shape research questions • Simplifying workflows for model deployment, inference, and AI-assisted tools

Role Description The Desktop Investigator is responsible for conducting internet/computer-based research as required for investigative assignments. - Basic Internet Research: Using publicly available information through computer and internet resources to include address verifications, criminal histories, civil histories, business ownership, etc. - Social Media Research: Conducts research using various social media platforms to develop a profile on a subject. - Written Reports: Prepares various reports daily based on the type of search ordered by either internal or external customers. - Communication: Keeping open lines of written and verbal communication with the Desktop Investigations Manager. Qualifications - Strong organizational skills - Creative thinker - Strong written and oral communication skills - Detail oriented - Excellent knowledge of the Microsoft Office Suite – Word & Outlook as well as Internet Browsers - Advanced knowledge of social media platforms is a huge plus - Prior office/administrative experience Requirements - Social media/research assignments should be submitted by the given due date. - Able to be communicative and a team player. - Able to ask relevant questions when needed, but otherwise be mostly independent. - Able to produce results consistent with the rest of the research team. - Use critical thinking to find additional avenues of research on the fly when needed. Benefits - Dental insurance - Health insurance - Vision insurance - Company-paid life insurance - Generous PTO policy including 2 weeks during your first year - Company-paid parental leave - 401(k) with a 2% match