Role Description Join our growing team in Price Hill, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Requirements - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! Benefits - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth.

• Provide customer support via inbound messages in Dutch and English • Help customers navigate the music streaming platform • Troubleshoot technical issues for an optimal listening experience • Complete language assessments in Dutch and English as part of the application process

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. As SME you will be doing all end-to-end process. Work independently with support for leaders and members. Should be deadline driven and detail oriented, while holding accountability to all actions. Appeals would be assigned to them all day and pivot if needed. Work higher volume but requires less effort and less time spent working it. Employees in this position are responsible for: - Responding, analyzing, and resolving written clinical or administrative appeal requests using the correct process, letter templates, appeal attachments and enclosures within the required timeframes for all level of care for all delegated accounts. - Managing assigned inventory to ensure timely and accurate resolution of cases. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 6:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 2-4 weeks of on-the-job training. The hours of training will be 8:00am – 5:00pm, Monday – Friday. Primary Responsibilities: - Research and resolve written appeals submitted by consumers and physicians/providers. - Ensure appeals have been categorized correctly. - Obtain additional documentation required for case review. - Review case to determine if review by clinician is required. - Render decision for non-clinical appeals using sound, fact-based decision making. - Complete necessary documentation of final appeals or grievance determination using appropriate templates. - Communicate appeal or grievance information to members or providers and internal/external parties within the required timeframes. - Must have exceptional multi-tasking skills with the ability to prioritize tasks. This is a challenging role with serious impact. You'll need strong analytical skills and the ability to effectively interact with other departments to obtain original claims processing details. You'll act as a subject matter expert for your team on applicable regulatory guidelines and privacy policies. You'll also need to effectively draft correspondence that explains the claim resolution/outcome as well as next steps/actions for the member. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 2+ years of experience analyzing and solving appeals and grievances OR 2+ years of experience in a healthcare setting with knowledge of the medical claims and/or billing process. - Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 6:00pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - Behavioral claims or appeals experience. - Experience using Linx, ISET, ICUE, ACET, CSP Facets, ATS, Doc360, EnterpriseNow. Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Extensive work experience within own function. - Work is frequently completed without established procedures. - Works independently. - May act as a resource for others. - May coordinate others' activities. - Ability to multi-task, including understanding multiple products and multiple levels of benefits within each product. - Strong written communication skills including advanced skills in grammar and spelling. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

The Senior Support Specialist at Neumo plays a critical role in providing advanced technical support for multiple Neumo products. This position requires a high degree of independent judgment to solve complex issues, and the ability to lead projects or initiatives related to customer support. The Senior Support Specialist is responsible for troubleshooting issues across various Neumo platforms, including Core and Applications products, and delivering best-in-class service to customers, ensuring their technical needs are met efficiently. This role involves close collaboration with internal teams, including engineering, QA, and product management, to address escalated issues and develop support solutions.