• Build and own multi-threaded relationships across each customer's organization • Partner with customers to unlock the full value of GLOBO's solutions • Own the renewal process end-to-end for assigned accounts • Develop a deep understanding of each customer's objectives and build measurable account plans • Define, track, and report on customer-specific KPIs • Lead Business Reviews and strategic planning sessions with senior stakeholders • Develop and own multi-year strategic account plans • Maintain internal CRM (Hubspot) to monitor customer health • Act as the internal voice of the customer advocating for their priorities • Participate in key prospect conversations and customer advisory opportunities

• Ensure customers thrive and grow their businesses with us. • Strengthen long-term relationships by proactively engaging customers and enhancing their experience. • Reduce churn risk and drive reactivations through outbound outreach. • Create meaningful interactions that foster loyalty and sustainable growth. • Connect with customers at critical moments in their journey—both proactively and reactively. • Implement tailored strategies that keep customers engaged. • Identify opportunities for upselling and cross-selling. • Partner with internal teams to deliver solutions aligned with customer’s goals. • Manage customer relationships through satisfaction conversations, address product-related questions, resolve payment concerns, and support reactivations.

Role Description We are hiring a Manager of Customer Success to lead a team of CSMs covering our managed book and to accelerate our shift to an AI-powered revenue engine. You will own retention performance - Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) - across the team, in-quarter and across the year. - Run the renewal forecast, manage the risk queue, drive save plays, lead weekly inspection. - Raise the bar on commercial confidence and outcome-led customer engagement across the team. - Measured on team delivery, forecast accuracy, and customer articulation of value from Teamwork.com. - Join conversations that matter most: top-tier EBRs, strategic renewal moments, and exec-to-exec saves on at-risk accounts. - Report to the Head of Customer Success, translating strategy into delivery. - Inherit a Customer Success function that already uses AI for forecasting, account intelligence, churn analysis, and risk surfacing. - Own the build alongside the team's daily run; you don't need to be a software engineer but should have shipped AI tooling. Qualifications - 5+ years experience in Customer Success, in a B2B SaaS environment. - 3+ years leading Customer Success teams. - Proven track record of delivering GDR and NDR targets. - Experience owning renewals, retention, and expansion outcomes. - Experience managing performance and building high-performing teams. Requirements - Proven ability to coach teams to move from feature-led conversations to outcome and ROI-driven engagement. - Strong ability to connect product usage to measurable business value. - Confidence leading value-based renewal and expansion conversations. - Strong commercial acumen across pricing, negotiation, and value articulation. - Hold consistent, high-impact 1:1s focusing on skill gaps. - Build playbooks, talk tracks, and enablement materials. - Strong operator who drives execution and makes clear performance decisions. - Data-driven and structured in approach; confident working with senior stakeholders. - Curiosity and interest in applying AI within Customer Success. - Ability to identify practical opportunities to improve workflows, insights, and efficiency. Benefits - Competitive salary. - Up to 30 days vacation. - Pension/Retirement matching. - Health plans and wellbeing programs. - Give Back program. - Educational resources and generous development allowance. - Inclusive policies including maternity, paternity, and parent leave. - Recognition programs. - Employee Share Options (ESOP).

Title: Success Coach - Texas - Secondary Math Location: Dallas/Fort Worth,/ Corpus Christi Remote Job Description: Job description Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We Build Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide. - Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application. - Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy. - PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works. These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. Where We’re Headed Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale. Job Purpose The Success Coach is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products. Maintaining intimate knowledge of the features and advantages of Great Minds products and services, Success Coaches work as part of a Central based team to support districts and schools to successfully implement Great Minds curriculum. The Success Coach is a versatile team member with the skills to deliver a blend of services that include both PD facilitation and coaching. The volume of PD versus coaching will vary based on the needs of districts in the assigned region. This role is an exceptional opportunity for skilled teachers or instructional coaches who are experienced in implementing a high-quality curriculum in Central area schools to contribute to Great Minds’ organizational mission to ensure all students have access to a high-quality, knowledge-based education. Responsibilities - Develop and maintain expertise in the Great Minds professional services catalog, including Eureka Math, Eureka Math TEKS, and Bluebonnet Learning in order to: - provide high-quality, on-site support, coaching, and PD to assigned schools - collaborate with Success Leads to deliver highly contextualized services - deliver professional services on-site up to 80% of the time in Central school systems - Engage in cycles of internal training to develop or deepen expertise in new professional services offerings, in general facilitation and coaching skills, and to gain greater familiarity with Great Minds products - Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions - Document and communicate insights about implementation to leadership based on interactions with assigned implementations - Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and purchasing practices - Represent Great Minds through presentations at conferences, and contribute to content in the form of blogs, whitepapers, etc. - Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality Job requirements Requirements - At least 3 years of experience teaching or coaching with at least 1 year of experience delivering high-quality professional development. - Experience implementing one of Great Minds curricula, especially Wit & Wisdom and/or Eureka Math - Proficiency with or alignment to Great Minds instructional design and pedagogy - Deep content knowledge in the curriculum focus area (humanities, mathematics, science) - Experience as campus instructional leader or coach - Ability to coach in multiple content areas of K-Algebra 2 Mathematics and RLA - Experience with both digital and print education platforms - Strong organizational habits necessary for successful goal setting, project management, collective decision making, deadline execution, and record keeping - Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment Attributes - Passion for and commitment to the importance of high-quality, knowledge-rich curriculum - Commitment to high standards, instructional quality, and continuous improvement for oneself and others - Receptivity to feedback with a focus on reflective practice - Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity - Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes - Empathy, curiosity, and the desire to continually grow as a learner - Deep belief that every child is capable of greatness Required Education - Bachelor's degree Status - Full-time - Remote Location - Ideal locations DFW or Corpus Christi, but not required. Must live in TX Travel The Success Coach may work on-site up to 80% of the time. Tasks may include the following: - Provide onsite coaching, PD, or customer implementation support - Provide sales presentation support - Participate in team meetings Based on the regional needs across Great Minds, occasional travel beyond this region is possible. A valid driver’s license and willingness to fly and drive are required for this position. The base salary range for this position is $72,000-$82,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives. A cover letter and resume are required to be considered for this position. New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites. Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices. #LI-Remote All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.