• Planmäßige Wartung und Reparatur von Medizingeräten im Bereich MRT und Mammographie nach Maßgabe von technischen Dokumentationen und/oder Modifikationsanweisungen • Eigenständige Diagnose und Lösung technischer Probleme am Kundenstandort sowie Problemlösung mittels Ferndiagnose als Regional Online Engineer • Selbständige Installation und Deinstallation von Medizinsystemen oder optionaler Baugruppen in Zusammenarbeit mit der Projektleitung • Fristgerechte Erledigung aller Verwaltungsaufgaben (insbesondere tägliche Serviceberichte, wöchentliche Arbeitsblätter, Wartungsprotokolle und sonstige erforderliche Unterlagen) • Regelmäßige Teilnahme an Schulungen für technische Neuerungen, auch im Ausland • Wartung der Werkzeuge/Instrumente und Prüfeinrichtungen und Sicherstellung der Kalibrierung

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts. • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solution for the customer • Lead installations, validations, maintenance, and service repair needs on designated equipment • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment