• Design, develop, and maintain databases supporting IVR and contact center systems • Support databases used by both runtime IVR services and analytics platforms • Design and maintain relational data models for IVR event, routing, and call data • Write, maintain, and optimize SQL for application logic, configuration changes, and investigations • Ensure database availability, integrity, performance, and scalability in production environments • Support storage and availability of IVR event logs, call lifecycle data, and routing outcomes for analytics and reporting • Monitor and troubleshoot production databases and support incident investigations • Collaborate with architects, application developers, DevOps, QA, and Analytics teams on platform changes and improvements

Role Description The Complex Data Exchange Specialist is responsible for managing the overall process, practice, and project implementation of electronic data interfaces with New York Life clients in support of Life, Accident, Disability, Family Medical Leave products, and various service offerings, with a strong focus on National Accounts and highly complex data integrations. This role serves as both a technical and consultative resource, ensuring high-quality data exchange while educating clients on how their data powers downstream services including administration, billing, eligibility, enrollment, and reporting. The Specialist understands how data flows through New York Life systems—from file receipt and validation to internal processing and operational impact—and proactively advises clients and TPAs on how data structure, file dependencies, and transmission timing affect service delivery and administration outcomes. They balance New York Life standards regarding layout, data integrity, and transmission protocols with client requirements to deliver compliant, scalable, and efficient solutions. The Complex Data Exchange Specialist manages multi-file data environments where multiple client files must be validated, sequenced, reconciled, and merged in order to support accurate system ingestion. These integrations often involve complex file structures, dependent file relationships, and conditional data mapping logic, requiring advanced technical expertise in file architecture, merge capabilities, and data validation. This role also drives inventory control of active interfaces and milestone management in partnership with internal and external stakeholders. The Specialist demonstrates strong analytical capabilities to audit incoming files across multiple data sources, identify discrepancies or systemic errors, and implement corrective actions that improve data integrity and client experience. The Complex Data Exchange Specialist partners closely with Implementation IT, Family Medical Leave Operations, Account Management, and external Ben Tech vendors to ensure deadlines are met, key milestones are achieved, and implementation efforts stay aligned with business objectives. Because this role supports large National Accounts and marquee clients, it requires the ability to manage high-volume, complex integrations with multiple vendors, benefit programs, and file dependencies. The Specialist must proactively assess data risk, ensure data governance standards are met, and maintain operational stability across interconnected systems. Additionally, they act as a leader among peers by proactively contributing expertise, mentoring team members, taking on complex work, driving process improvements, and independently leading projects and training initiatives. Qualifications - Bachelor’s Degree strongly preferred or minimum of 3 years relevant work experience required. - Prior experience working with clients, producers, TPAs, or Ben Tech partners preferred. - Strong understanding of complex data structures, file layouts, and electronic transmission methods preferred. - Demonstrated ability to analyze, audit, and interpret complex and high-volume data files, including multi-file data environments. - Experience managing file dependencies, merge logic, and reconciliation across multiple data sources preferred. - Strong planning, project management, and inventory control skills. - Proficient/advanced Microsoft Excel skills required (VLOOKUP, Pivot Tables, Macros). - Proficiency in Access preferred. - Experience with mainframe TSO and JCL scripting preferred. - Excellent organizational skills with ability to manage multiple complex implementations simultaneously and meet tight deadlines. - Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences. - Strong interpersonal and consultative skills. - Demonstrated ability to drive results and meet key milestones. - Ability to work independently while collaborating effectively across internal business partners. - Demonstrated leadership capability in a fast-paced, evolving environment. - Proven adaptability and willingness to embrace change and continuously improve processes. Requirements - Integrate with TPAs and Ben Tech partners in support of eligibility, enrollment, remittance, and billing data for new and inforce business. - Serve as a consultative partner to clients and TPAs by educating them on data structure, file specifications, and the operational impact of their data across downstream administration systems. - Implement complex electronic interfaces based on established timelines while maintaining strict inventory control of active integrations, dependent file streams, and in-flight implementations. - Manage multi-file integration environments, ensuring files are received, validated, and sequenced appropriately for system ingestion and downstream processing. - Review, audit, and validate test data across multiple related files and data sources to ensure quality, completeness, and alignment with business rules prior to production implementation. - Identify root causes of file discrepancies, mapping errors, transmission issues, or data inconsistencies across merged files, and recommend corrective actions. - Understand and articulate end-to-end data flow, including how files are received, validated, transformed, merged across multiple sources, and processed within New York Life systems. - Balance New York Life/LDEX standards regarding layout, data, and transmission protocols with client requirements, delivering compliant and scalable solutions for complex client environments. - Prepare and maintain documentation confirming the method of data exchange between New York Life and client/TPA, including file dependencies, mapping logic, merge requirements, and audit controls. - Partner with Production Support and IT to ensure successful receipt, mapping, merging, and processing of data. - Articulate complex file mapping and merge logic requirements clearly to IT and technical partners. - Drive accountability with internal teams and Ben Tech partners to meet key deliverables and milestone deadlines. - Troubleshoot and diagnose issues related to electronic data exchange, multi-file integrations, and system processing impacts. - Track file status and ensure metrics are reported accurately within Salesforce. - Develop and maintain support documentation, SOPs, and training materials for complex integration processes and data governance practices. - Proactively review and suggest improvements to existing procedures to enhance efficiency, data integrity, and scalability of complex integrations. - Serve as a subject matter expert for complex data exchange implementations and National Account integrations, providing guidance and mentorship to peers. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Role Description The ideal candidate will have hands-on experience with: - Spring Boot - BigQuery/BigTable - Spark/Scala - Workflow orchestration tools like Airflow/Composer Exposure to the following is essential: - Authblue - OneIdentity - EAG - Event-driven architectures You will also drive DevOps practices using: - GitHub Actions Manage deployments on: - GCP Hydra Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including: - Milpitas - Seattle - Princeton - Cape Town - London - Zurich - Singapore - Mexico City Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to: - Race - Creed - Color - Ancestry - Religion - Sex - National origin - Citizenship - Age - Sexual orientation - Gender identity - Disability - Marital status - Family medical leave status - Protected veteran status

Title: School Data Coordinator Location: US - VA - Remote time type Full time job requisition id JR114410 Job Description: Residency Requirement: Must reside in Virginia Certificates and Licenses: Virginia Teaching Certification K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Virginia Virtual Academy (VAVA). We want you to be a part of our talented team! The mission of Virginia Virtual Academy (VAVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The School Data Coordinator is responsible for analyzing and interpreting assessment data related to individual student achievement and overall academic performance across grades K-12. This role maintains accurate and confidential student achievement records and supports data analysis training for teachers and administrators to improve instruction and student learning outcomes, with a focus on academically at-risk students. In addition, the coordinator supports data collection for required assessments, applies appropriate statistical methods, reviews school and state data to identify trends and comparisons, and develops reports for internal and external stakeholders as needed. The position also serves as a member of the state testing team, supporting in-person testing initiatives during all testing administrations throughout the year. This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - Assist with analyzing local, state, and national assessment data as it relates to individual student performance and school improvement focused on at-risk students. - Ensure student assessments are executed with fidelity - Develop and maintain historical student and school data files to monitor and track performance. - Interpret and review assessment data with administrators and teachers. - Compile data from multiple assessments to develop student, subject, grade-level, or school achievement profiles. - Work with faculty and staff in schools to conduct training in the use of data to improve instruction to target academic achievement where learning and achievement gaps are present. - Ensure the validity of all data presented to staff and stakeholders. - Attend, as necessary and appropriate, training sessions/conferences related to assigned responsibilities to effectively use data to inform school improvement initiatives. - Support staff as part of the testing team, including planning, administration, and issue resolution during testing. Supervisory Responsibilities: This position has no formal supervisory responsibilities. Required MINIMUM Qualifications: - Bachelor's Degree in Education or field related OR - Equivalent combination of education and experience - Virginia Teaching license required - Master's is preferred OTHER REQUIRED QUALIFICATIONS: - Experience working with data from various types of student assessments. - Experience working with large data sets including data analysis, interpretation, and display; - Possess strong communication, organizational, analytical, and written skills; - Demonstrated initiative and the ability to handle multiple tasks simultaneously; - Ability to interact positively with teachers, administrators, and support staff; and - Ability to maintain a professional home office without distraction during the workday, typically 9-5 (or 8-4) or as defined by the school - Proficiency in Microsoft Office, especially Excel - Ability to travel as required (on average once per month and/or approximately 10% of the time) for face-to-face professional development, student testing, and as required by the school - Ability to pass required background check Duties & Responsibilities: - Experience in using academic data to impact instruction and school strategic planning is required and knowledge of data processing software is invaluable. - Skilled in explaining testing and statistics to administrators, teachers, and parents. - Ability to communicate, both in writing and orally, technical information in a way that is understandable to all stakeholders. - Demonstrated ability to work effectively with staff from various areas of responsibility. - Knowledge of quality management, systems, and strategic planning are required. - Ability to learn new software and processes as they become available. - Self-motivated and able to work in a quick-paced environment. - Ability to design and format data files and tables and to modify and update such structures as required. - Ability to plan and manage multiple tasks in a timely manner. Desired qualifications: - Experience working with proposed age group - Experience supporting adults and children in the use of technology - Experience teaching in an online (virtual) and/or in a brick-and-mortar environment - Experience with online learning and testing platforms Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - This position is virtual The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.