• Build new experiences that delight customers. • Own architecture and day-to-day development of our React Native / Expo mobile application. • Partner closely with our API engineers, not as a downstream consumer, but as a co-author of requirements and contracts. • Work side-by-side with the web engineering team to ship cohesive, parallel experiences across platforms; coordinate shared patterns, shared concerns, and shared deadlines. • Collaborate daily with product, design, and QA to translate ambiguous customer problems into clean, shippable solutions. • Set the technical bar for the mobile codebase through architecture, code review, testing strategy, performance work, accessibility, and release engineering. • Mentor and uplevel other engineers and act as a force multiplier rather than a single point of throughput. • Drive technical decisions with a relentless customer focus: what we ship has to work, in the real world, on real devices, for real users.

• Develop and deploy software essential for a specific, real-world objective or 'mission' in partnership with our customers • Work as a leader of software teams to design, develop, and maintain software systems deployed in operational use • Build Prototype Capabilities: Break down use cases and user-defined problems, build an MVP, and rapidly evolve a solution into a cohesive application • Develop and Enhance Features: Create high-performance, visually appealing frontend solutions that handle complex use cases effectively. Ensure the product is fast, smooth, and intuitive to use, even under heavy load • System Integration: Leading cross functional engineering teams to design, build, and deploy a cohesive system. Integrate independent capabilities into existing solutions • Customer Collaboration: Working closely with end-users and customers, who are typically military or Government operators, to understand their requirements and translate them into software features • Deployment and Field Testing: Traveling to integration sites to deploy, test, and triage software in secure operational environments.

• Architect and evolve large scale distributed search systems that process millions of events per minute in real time • Lead end to end design of scalable search solutions from requirements through production delivery • Drive improvements in platform reliability, performance, and resiliency across search services • Influence engineering standards by advocating for best practices in search architecture and query optimization • Partner with product managers and cross functional teams to align technical direction with business outcomes • Oversee indexing strategies and data modeling to improve search accuracy, latency, and scalability • Guide code quality through active participation in design discussions and code reviews • Resolve complex production challenges to maintain system stability and customer trust

• Design, develop, and maintain performance test coverage for new and existing Genesys Cloud features and services. • Build and improve software, frameworks, and automation used to generate load, analyse results, and investigate issues. • Partner with development teams to identify critical user journeys, performance risks, limits, and observability gaps early in the delivery lifecycle. • Consult with internal teams on instrumentation, monitoring, and alerting of microservices on AWS to improve reliability and performance. • Investigate stability and scalability issues using logs, metrics, traces, dashboards, and test artefacts to drive root-cause analysis. • Contribute to shared performance engineering services and processes, suggesting improvements through code, architecture, or workflow changes. • Participate in code reviews and provide technical guidance on performance-related design and implementation decisions. • Support test-environment health through incident response, post-incident analysis, and participation in on-call rotations as needed. • Collaborate across teams to ensure features are ready to withstand realistic and sometimes unexpected production-style usage patterns.