• Hands-on experience in User Administration, Role Design, Role Maintenance • Strong experience in SAP Security administration • Good knowledge of SAP Authorization concepts • Experience with SUIM, PFCG, ST01, STAUTHTRACE • Experience in SAP GRC Access Control (added advantage) • Understanding of SoD, risk analysis, remediation • Ability to work independently in a remote environment • Experience supporting audits, compliance requirements • Strong communication skills and ability to coordinate with functional/technical teams

• Build an identity engine that powers the whole company and supercharges our security program • Create applications that enable and enforce our identity framework across the company • Develop integrations that unify identities across IdPs, cloud providers, SaaS tools, and internal systems • Automate identity lifecycle operations: provisioning, access reviews, offboarding • Collaborate with other IAM engineers and partner teams to define architecture and ship iteratively

Role Description At Ten, we are looking for a Lifestyle Manager to deliver exceptional concierge services to our members across multiple channels. You will use your customer service skills to handle requests such as: - Restaurant reservations - Ticket quotations and purchases - Travel bookings - Leveraging internal systems, research tools, and supplier partnerships As a Concierge Telefonico, your main responsibility will be to provide outstanding online customer service—efficiently and promptly resolving requests via phone, email, or chat. You will also support your manager with basic activities, participate in team meetings, and engage in training and self-development opportunities. This is a permanent position, exclusively on the overnight shift. Qualifications - Currently attending undergraduate studies or completed high school - Intermediate English (B1–B2), both written and spoken - Experience in customer service or working with the public - Availability to work an overnight shift - Proficiency in Microsoft Office suite - Desirable: experience abroad (exchange programs) - Desirable: at least 1 year of experience in travel agency, concierge, hospitality, or tourism Requirements - Respond to customer requests via phone, email, and chat, meeting response time targets - Resolve requests online whenever possible, ensuring efficiency and accuracy - Contact external suppliers and brokers to arrange services on behalf of customers - Clearly communicate supplier terms and conditions to customers before transactions - Provide occasional support in leadership activities when required - Assist with simple requests from customers in other Ten Global offices - Participate in internal meetings and training sessions (feedback, quarterly evaluations, project updates) - Engage in self-development through courses, languages, travel, or Ten’s e-learning platform - Fully explore and understand each client’s requests, using concierge expertise to propose suitable options Benefits - Opportunity to gain experience in a global concierge environment - Training and development through Ten Learning tools - Exposure to international clients and suppliers - A dynamic and supportive team culture

• Own the operation of our GRC platform and ensure evidence, controls, and risks are tracked and updated • Support internal and external audits (PCI, SOC 1 and 2, BCB 85/21), control testing, and remediation tracking • Map risks, define controls, and partner with teams across Cybersecurity, Engineering, Product, and Legal • Participate in the evolution of our automated bots that streamline GRC • Explore opportunities to automate and integrate GRC workflows using APIs, scripts, or AI tools