• The Revenue Cycle Client Services Manager oversees and manages client relationships with Physician Billing Services (PBS) in all areas of the Revenue Cycle. • Coordinates responses to client concerns/issues effectively with the PBS Management team. • Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations. • Have a good understanding of services provided by the client and how these services are accurately billed to payers. • Functions as the primary point of contact for the client to front-end revenue cycle issues and helps streamline business operations as they relate to the revenue cycle. • Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback. • Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction. • Guides and participates with appropriate PBS management team members in conducting “special projects” as requested by the client. • Participates in monthly management meetings to organize, coordinate and enhance service functions and provides monthly Client Activity Summaries and Progress Reports to Executive Management. • Maintains regular communications with Coding Department to monitor APCs and resolves subsequent coding issues. • Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers. • Handles in a professional and confidential manner all correspondence, documentation, and files Personnel Management. • Responsible for managing personnel, including the preparation of employee performance reviews; job interviewing and hiring; determination of raises, promotions, transfers, and terminations. • Manages daily activities, including determining specific employee work assignments. Reviews employee activities for completeness, accuracy, and effectiveness, adjusting staff workload and/or monitoring staff productivity. • Counsel's employees regarding work, attendance, etc. as appropriate, and within departmental guidelines analyses reports on, and provides recommendations for billing, collection, and accounts receivable results, such as A/R aging, volumes and trends. • Recommends Epic system changes as appropriate, documents monthly trends for the key performance indicators of aging days, charges, revenue, denials trend and quality reviews. • Prepares and delivers oral and written presentations to PBS Director and client, keeps employees advised of client issues and concerns. Communicates in a clear, effective, and timely manner. • Attends monthly or quarterly meetings with Departmental Managers and Supervisors to discuss client progress. Works closely with other Supervisors and Managers to resolve issues identified during report analyses, and to decide upon future plans of action.

Role Description We're expanding our virtual team and looking for detail-driven, service-focused individuals to join us as Premium Client Support Specialists. In this role, you'll work closely with clients to help shape and manage their travel plans, ensuring every detail is handled with accuracy and care from beginning to end. If you enjoy delivering high-level customer support, staying organized, and working independently in a flexible remote setting, this opportunity offers a strong pathway to build valuable skills with ongoing guidance provided. - Partner with clients to understand their travel goals, preferences, and budgets - Design and coordinate personalized itineraries tailored to individual needs - Research and evaluate travel options using approved booking platforms - Provide clear recommendations and accurate information to support decision-making - Communicate with clients through phone, email, and secure messaging channels - Handle booking updates, changes, and service-related requests efficiently - Keep detailed and organized records of client interactions and travel plans - Participate in training sessions and team development activities Qualifications - Strong communication skills with a client-first approach - Excellent attention to detail and organizational habits - Ability to manage multiple tasks independently - Comfortable using online systems and basic computer tools - Reliable internet connection - Positive attitude and willingness to learn Requirements - Must be at least 18 years of age - Must be legally authorized to work in the U.S., U.K., Mexico, Australia, Spain, or approved hiring regions Benefits - Fully remote work environment - Flexible scheduling that supports work-life balance - Step-by-step onboarding to help you start confidently - Continued training and professional development resources - Access to industry tools and supplier partnerships - Eligibility for incentive programs and travel-related perks - Opportunities for advancement within a growing team

• Lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio • Final escalation point • Performance coach • Culture driver • High-ownership, high-impact, with real growth potential • Client retention, churn strategy, and NPS MRR growth, upsell and cross-sell targets per AM • Campaign ROI — CPL and MCAC within target • Daily coaching and development of Account Managers • SOPs, KPIs, and department-wide cadences • Client escalations and root-cause resolution

• Providing exemplary client service • Main point of client contact for designated pharmaceutical companies, CROs, and academic medical centers • Facilitate IRB review and translate IRB decisions to clients • Manage the day-to-day relationship for assigned top tier accounts • Review Protocol/site submissions • Execute client customizations; process change requests • Manage vendor relations and documentation for foreign language translations • Collaborate with the quality assurance team to ensure minimal error rates • Respond to customers within 24 hours of inquiry • Escalate customer or timeline issues to management • Attend conferences and workshops