• own the "0-to-1" incubation of new business lines • design, build, and ship new features in weekly sprints • conduct customer research, write product specs, and think about feature roadmapping • launch a new business line, starting it completely from scratch • responsible for hiring and building a team for the new business line you create

Role Description This position has the primary responsibility to manage and maintain the loan closing process by collecting and analyzing loan information. The goal is to provide a great client experience by producing error-free due diligence and documentation up to $1,500,000. Responsibilities include ensuring adherence to policy and procedures and maintaining the highest standard of quality for our loan documentation. These functions performed by this team are critical to protecting the company from regulatory and credit risks. - Works directly with the Account Officer to provide expertise in discussions with the client regarding information and procedures for a timely loan closing. - Serves as the primary contact in engaging Title Companies including ongoing communication to provide an excellent customer experience. - Reviews approvals generated by the financial solutions and Commercial Solutions units utilizing the Underwriting System. - Independently reviews the supporting documentation to accurately determine the required due diligence. - Ensures proper documentation is collected and prepares error-free loan documents. - Establishes ticklers for critical dates, collects outstanding legal documents, and facilitates resolutions including responding to exception reporting. - Works with Underwriters, the Sales Force, external Clients, and external vendors including closing agents, title companies, and attorneys to provide a complete Underwriting package. - Works closely with the Account Officer, Underwriting, and Portfolio Management to ensure that policy and procedures are followed in each transaction. Qualifications - Associates Degree with a minimum of a High School diploma. - Equivalent experience with a minimum of two (2) years of related experience within a financial industry or Paralegal experience is required. - Proficient in typing, knowledge of Microsoft Office software, reading, writing and grammar skills, analytical or mathematical skills, and communications and interpersonal relations. - Knowledge of compliance regulations related to the position is preferred. - Strong organizational skills and attention to detail are also required. - May be eligible for telecommuting. Requirements - Manages/controls the entire due diligence process for all decisioned loans. - Assists the Account Officer in managing the due diligence and closing process. - Reviews that all due diligence complies with the terms, conditions, position of collateral, etc. of the loan approval. - Responsible for the entire due diligence and closing process up to $1,500,000 in aggregation. - Key employee to drive the closing process by working with Underwriters, Financial Solutions Center Managers, and Business Solutions Specialists (BSSs). - Coordinates loan closings by preparing required pre-closing documents and coordinating necessary internal documents. - Ensures Service Level Agreements are met with regard to client service for both internal and external clients. - Establishes ticklers for critical dates, outstanding documents, and facilitates resolution including responding to exception reporting. - Prepares and reviews loan packages and ensures all deficiencies have been resolved. - Prioritizes workflow in a fast-paced environment to meet client expectations. - Reviews data entry in the underwriting system to ensure error-free documentation and upload processes. - Utilizes Laserpro to produce error-free Loan Documentation with an expectation of a <1% error rate. - Demonstrates the ability to prepare documentation for all loan types. - Processes Turndown and Withdrawn loans as well as prepares declination letters as needed. - Strives to provide extraordinary customer experience by controlling and efficiently advancing the loan through the workflow from decision to booking. - Monitors adherence to bank policies and procedures within the operations area. - Provides coaching to the branch staff as needed on loan concerns within the operations area of responsibility. - Provides operational support throughout the loan process to the department manager, operations manager, underwriters, portfolio managers, and internal clients of the department. Benefits

• Support system configuration, workflows, and day-to-day administration activities for NetSuite within defined standards and guidance. • Assist with managing system updates and releases, supporting planned rollout activities and validation steps. • Monitor application storage usage and perform data archiving activities as required. • Create and maintain standard reports and assist with approved ad hoc reporting requests. • Perform introductory scripting and development work under direction. • Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments. • Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.

Your role at DynatraceThe Director, D1 Operations EMEA is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes. As a member of the extended D1 Operations leadership team, you will lead a team of analysts, partner closely with regional CS, Support, and Services leaders, and act as the primary operational counterpart for EMEA leadership. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives. This role requires deep post‑sales operations expertise, strong people leadership across cultures and time zones, and the ability to apply automation and AI‑enabled approaches to reduce operational friction and scale delivery excellence globally. Responsibilities - Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities - Lead, develop, and scale the regional D1 Operations team - Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables - Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team - Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation - Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling - Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions - Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it - Apply AI-enabled approaches to improve throughput, governance, and data quality What will help you succeedQualifications - 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software - 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development - Experience supporting large-scale post-sales organizations across both technical and non-technical functions - Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization - Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements - Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders - Deep analytical fluency with KPIs, dashboards, and executive-level reporting Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards