• Manage end-to-end billing activities across multiple offices using the firm’s Dynamics 365 billing platform, including invoice generation, WIP review, adjustments, and write-offs. • Partner with office administrators and billing coordinators to evaluate existing billing and collections workflows and recommend practical improvements. • Design, document, and implement process enhancements and automations that reduce manual effort and improve billing accuracy and timeliness. • Serve as a subject-matter resource on the firm’s billing system — answering questions, troubleshooting issues, and helping users get the most out of the platform. • Interpret Power BI reports related to billing, WIP, AR, and collections to identify trends, flag outliers, and support data-driven conversations with office leaders. • Develop and deliver training sessions and reference materials on billing concepts, system usage, and best practices for non-technical audiences. • Collaborate with the Controller and FP&A Lead on month-end billing cycles, reporting, and ad hoc analysis. • Build strong working relationships across a range of personalities and work styles, exercising patience, clarity, and professionalism.

Role Description We're growing our virtual team and looking for reliable, service-focused individuals to join us as Guest Services Specialists. In this role, you'll support clients as they prepare for upcoming travel and lifestyle experiences by helping keep plans organized, sharing timely updates, and ensuring every step feels simple and stress-free. This is a great opportunity for individuals who enjoy assisting others, managing details, and working independently in a flexible, work-from-home environment. No prior travel experience is required; comprehensive training and ongoing support are provided. What You'll Do - Engage with clients to understand their plans, preferences, and timelines - Help coordinate key details such as accommodations, transportation, and activities - Keep clients informed with clear updates on progress and confirmations - Review available options using approved platforms and present relevant information - Respond to inquiries through email, phone, and online messaging tools - Assist with revisions, special requests, and follow-up needs - Maintain organized and accurate records within internal systems - Participate in onboarding and ongoing development sessions Qualifications - Strong communication and customer support skills - Detail-oriented with solid organizational habits - Able to manage multiple tasks independently - Comfortable using basic computer systems and online tools - Reliable internet connection - Positive attitude and willingness to learn Requirements - Must be at least 18 years of age - Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved qualifying regions Benefits - 100% remote work environment - Flexible scheduling to fit your lifestyle - Structured onboarding with step-by-step guidance - Continued training and skill-building opportunities - Access to travel systems and supplier resources - Incentive programs and travel-related perks - Opportunities for advancement within a growing team

Role Description We are seeking a detail-oriented and service-driven Luxury Destination Specialist to support high-end travel planning and client coordination in a remote environment. This position focuses on delivering a seamless and elevated client experience through strong organization, communication, and attention to detail. This role is ideal for individuals who enjoy working with premium services, have a strong customer service mindset, and are comfortable managing client requests using digital tools. - Assist with planning and coordinating upscale travel experiences and reservations - Support client requests related to accommodations, itineraries, and scheduling - Maintain accurate client profiles and travel details in internal systems - Communicate professionally with clients via email, phone, and online platforms - Review travel confirmations and service details for accuracy and completeness - Provide ongoing support to ensure a smooth and high-quality client experience - Follow established processes and service standards - Collaborate with internal teams to meet client expectations Qualifications - Strong written and verbal communication skills - Excellent attention to detail and organizational abilities - Comfortable using online systems and digital platforms - Ability to manage multiple client requests in a remote environment - Customer service, hospitality, or coordination experience preferred - Reliable internet access and ability to work remotely Requirements - $45,000 - $65,000 a year Benefits - Structured onboarding and training - Access to reservation systems and travel resources - Ongoing support and professional development - Flexible work environment - Collaborative and supportive team culture Ideal Candidate This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Managing overall billing and outstanding WIP balances for clients • Reviewing, analyzing, and preparing recommendations for billing • Presenting billing recommendations to assigned Partner/Director • Preparing actual bills, write-ups, write-downs, and write-offs • Managing WIP balances according to established billing goals • Scheduling & maintaining consistent monthly meetings • Finalizing billing/creating invoices within 48 hours of meetings • Processing WIP write-offs/downs as approved/requested