Respond to customer inquiries through various channels, provide support for scheduling and account access, and resolve healthcare navigation issues while maintaining high standards of service quality and confidentiality.

Title: Customer Experience Associate I Location: Salem, Massachusetts, 01970, United States Department: Contact Center Job Description: - Full-Time - Locations Showing 1 location Salem, MA 01970, USA Job Details Description Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position is located in the Salem, MA offices and offers hybrid work opportunity. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization. - Verbal and written customer service skills across multiple communication channels - Consumer/Business deposit and loan product offerings - Digital Technology (includes online banking & mobile platforms) - Fraud prevention and detection - Systems proficiency and navigation - Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling) - Strong advocacy for the Salem Five brand ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned. - Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking. - Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes - Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering - Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms - Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange) - Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change - Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support. - Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank. QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience: Associate or bachelor’s degree and/or previous customer service experience preferred. Currently looking for people with prior banking/financial services experience. Benefits/Incentives: We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more. Salary Range: $42,000 - $65,000 plus incentives The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and to utilize telephone/computer. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you. No unsolicited resumes accepted from agencies. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Create, manage, and maintain daily, weekly, and ongoing caregiver schedules • Match caregivers to clients based on skills, certifications, location, and client preferences • Communicate schedule assignments, updates, and changes to caregivers and clients • Handle call-outs, last-minute schedule changes, and emergency coverage • Monitor schedules for compliance with labor laws, overtime limits, and agency policies • Coordinate with nursing, HR, and operations teams regarding new hires • Update and maintain accurate scheduling and visit records • Confirm scheduled visits, track attendance, and address missed or late shifts • Respond to caregiver and client scheduling inquiries, concerns, or complaints • Support payroll accuracy by verifying hours worked

Title: Patient Support Specialist - Hybrid Location: Newtown, PA, United States Job Description: Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. This role will work on a hybrid schedule, 2 days in our Newtown, PA office and 3 days remotely. You will: - Provide timely and accurate responses to inbound calls, emails, and other communications from customers - Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns - Identify and resolve patient issues or escalate to appropriate internal teams as needed - Maintain detailed and accurate records of patient interactions and transactions in our contact center software system - Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements: - High school diploma or equivalent - 1-3 years' experience in customer service, call center operations or related fields - Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements: - Bachelor's degree - Experience in the pharmaceutical or healthcare industry - Bilingual (English/Spanish) - Willingness to work flexible hours, as needed At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere | How are you inspired to change lives? The hourly rate for this position ranges from $20-23 per hour. The range represents the anticipated low and high of the Syneos Health range for this position.  Actual pay will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.  In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 7485 400002491