Title: Patient Support Specialist - Hybrid Location: Newtown, PA, United States Job Description: Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. This role will work on a hybrid schedule, 2 days in our Newtown, PA office and 3 days remotely. You will: - Provide timely and accurate responses to inbound calls, emails, and other communications from customers - Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns - Identify and resolve patient issues or escalate to appropriate internal teams as needed - Maintain detailed and accurate records of patient interactions and transactions in our contact center software system - Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements: - High school diploma or equivalent - 1-3 years' experience in customer service, call center operations or related fields - Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements: - Bachelor's degree - Experience in the pharmaceutical or healthcare industry - Bilingual (English/Spanish) - Willingness to work flexible hours, as needed At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere | How are you inspired to change lives? The hourly rate for this position ranges from $20-23 per hour. The range represents the anticipated low and high of the Syneos Health range for this position.  Actual pay will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.  In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 7485 400002491

Req ID: 335272 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Agent Dutch and English to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA). Service Desk Agent Dutch and English Remote, Morocco Competitive Salary + Benefits Role Overview The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities - Identify issues, investigate root causes and recommend solutions to reported problems - Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail - Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance - May prepare help desk incident reports and assist in hardware and software evaluation - Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Key Skills - University education, preferably technical degree or Microsoft certifications; - Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications; - Experience of providing remote IT support; - Excellent communication and customer service skills; - Fluency in Dutch and English Languages; - Flexibility to work shifts if required. Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #LI-NorthAmerica

Title: Live Chat Agent - REMOTE Location: REMOTE Job Description: We are looking for a customer-focused and tech-savvy Live Chat Agent to join our remote support team. In this role, you will interact with customers via live chat to provide assistance, answer inquiries, and resolve issues efficiently. The ideal candidate has excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Key Responsibilities - Respond to customer inquiries via live chat in a timely and professional manner - Provide accurate information about products, services, and policies - Troubleshoot and resolve customer issues or escalate when necessary - Maintain a high level of customer satisfaction and service quality - Handle multiple chat conversations simultaneously - Document customer interactions and update records in the system - Follow company guidelines, scripts, and communication standards - Identify common issues and suggest improvements Requirements & Qualifications - High school diploma or equivalent (Bachelor’s degree is a plus) - Previous experience in customer service, chat support, or call center roles preferred - Excellent written communication and typing skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Comfortable using chat software, CRM tools, and basic computer applications - Reliable internet connection and a quiet remote workspace - Ability to work flexible hours, including evenings or weekends if required Work Environment - 100% remote (work from home) - Collaborative virtual team environment - Ongoing training and support provided Compensation & Benefits - Competitive salary or hourly pay - Performance-based incentives - Flexible scheduling options - Opportunities for career growth and development

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.