• Management, quality assurance and operation of data within a secure hybrid cloud architecture • Implementation and operation of the data layer used by CRM tools • Analysis, implementation and operationalization of data flows and reference data • Participation in complex projects involving secure hybrid architectures, data pipelines and interconnected business solutions • Automation of business processes using MS Dynamics 365, Denodo and ETL solutions • Contribution to data governance, notably around reference data, MDM and data catalog • Writing or maintaining data transformation scripts in SQL, VQL, Python or equivalent

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

• Coordinate cross-functional teams to design and implement innovative solutions for curriculum, instruction, and technology, leveraging design thinking and evidence-based practices. • Analyze academic data to identify opportunities for improvement, measure intervention outcomes, and inform strategic decisions. • Collaborate with internal teams to ensure professional learning experiences are aligned with school partner needs. Identify gaps, communicate requirements, and facilitate connections with school teams. • Build and maintain strong relationships with school teams, serving as a trusted advisor on academic and technology initiatives. • Guide and support Connections Academy school partners in the development and execution of School Improvement Plans. • Communicate updates in educational legislation to internal Product & Technology teams. • Facilitate Curriculum Small Wins initiatives, advocating for school curriculum needs and supporting incremental changes that drive overall school performance. • Partner with product and technology teams to ensure school needs inform product development and implementation. • Support school partners during course selection process and facilitate school requests for course customizations to meet state requirements and/or to support academic outcomes.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. This role involves monthly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (2-4 times per year). The Customer Success Manager will manage a book of business in the Northeast. This hire will ideally be located in NJ or NY. In this role, you will - Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. - Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. - Create accurate pricing proposals that take into account historical customer information. - Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. - Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. - Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. - Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. - Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. - Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are - A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. - A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. - An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. - A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. - An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. - Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. - Able to travel to meet and engage customers On Your Resume - 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum - Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally - Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders - Experience with software implementations in K-12 - Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management - Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships - Experience in education or as an administrator a plus Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-Hybrid We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $70,000—$90,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).