• Meet and exceed projected sales goals based on territory quota established by sales management for the given territory. • Use daily a disciplined approach to selling to uncover and meet customer needs. Full understanding and implementation of CVI sales platform. • Maintain territory call cycle; minimum 4 pre-set appointments per workday. • Dedicated to meeting customer needs quickly and accurately. Return customer phone and email inquiries within 24 hours. • Utilizes thorough probing style to understand customer’s business, assess needs and profile the account. • Responsible for formulating and executing an effective call cycle plan to grow territory business; Sales Representative will prepare account business plans with their Regional Director. • Develop new business within geographic territory. • Maintain technical proficiency with CVI products and competitive products. • Keep current with industry trends and analysis, i.e., Health Product Research data. • Integration and training of CVI suite of technology and value-added products and services to customer office; sell in value-added benefit of tools to enhance customer experience with CVI. • Develop customer marketing plans and promotions to grow business; monitor to insure return on investment. • Use of Microsoft Office suite of tools (Microsoft Word, Excel, PowerPoint). Advance skills through training and daily use. • Daily use of CRM tool and reports to analyze product, account sales and overall territory growth. • Participate in state and regional optical shows when requested. • Submit all administrative reports on a timely basis (call reports, expense reports, ROI reports, etc.). • Responsible for routinely managing diagnostic contact lens sets in customer locations. Installing, removing, and transporting diagnostic contact lens sets requires individual to lift up to 50lbs.

• Develop and maintain key relationships with Plan's account and pharmacy teams, and with corresponding consultants/brokers; maintain an intimate understanding of the industry and assigned account trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans • Maintain and drive strategic master account plans to ensure client engagement and satisfaction; drive cross-functional alignment between Prime and the strategic plan of the client, ensuring contract compliance and measurement of key deliverables • Establish key internal relationships to advocate for client interests and help drive enterprise solutions that meet Prime and client priorities; work with Account Manager to ensure member and client service excellence and satisfaction • Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; drive superior client satisfaction and engagement in all client interactions, including the co-development and implementation of the pharmacy master account plan per client • Lead the proactive and strategic consultation efforts in partnership with account teams to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime's products and services • Educate groups on current topics in the industry, new product developments, and the competitive landscape; provide collateral materials and support when necessary to help facilitate the sales process; assist with client external audits, client presentations, client visits, and health fairs, as needed • Manage the end-to-end Request For Proposal (RFP) process for renewing groups, including the development of a contract renewal project plan; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms • Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (i.e., client interactions, products pitched and deployed, decision records, etc.)

• Serve as the senior level liaison for PBM clients within the Employer-Coalition Business Unit. • Lead the strategic account team with full ownership for client satisfaction and service delivery. • Develop strong internal and client relationships through proactive interactions and strong communication skills. • Collaborate with internal teams including medical, account management, clinical, product, operations, and underwriting. • Utilize consultative selling skills to recommend CVS Health solutions to meet client needs and influence client up-sell opportunities. • Develop and deliver quarterly and annual reporting to clients on their drug trend and financial performance. • Formulate responses to Request for Proposals (RFPs) through collaboration with internal partners. • Execute client renewals by building relationships with key client stakeholders.

• Develops and implements account management and cross/up sell strategies • Builds and maintains strong external and internal relationships • Achieves customer satisfaction, revenue, membership, and earnings objectives • Serves as the primary interface for all products and services • Creates demand for organization's products and services • Develops and executes account management strategy • Responsible for Customer Strategy & Relationship Management • Understands industry trends and market dynamics • Leads coordination for communications of any Meritain news • Supports New Business Sales team with finalist meetings for new business opportunities. • Directly accountable for retention of assigned portfolio.