• Crear dashboards de control para monitorear la integración y consistencia de bases de datos relacionales. • Realizar análisis ad-hoc para responder preguntas críticas de clientes internos. • Traducir requerimientos de negocio en métricas técnicas y KPIs accionables. • Identificar patrones, anomalías y oportunidades de mejora en la operación. • Validar con usuarios finales que la información presentada refleje correctamente la realidad operativa. • Construir narrativas claras a partir de datos (data storytelling) para facilitar la toma de decisiones.

• Collect, clean, and organize large sets of data from various sources • Analyze data to identify patterns, trends, and correlations • Create visualizations and reports to communicate findings to clients • Collaborate with team members to develop data-driven strategies and solutions • Continuously monitor and improve data quality and accuracy • Stay updated on industry trends and advancements in data analysis techniques • Present findings and recommendations to clients in a clear and understandable manner • Communicate and collaborate with clients to understand their business needs and goals

• Responsible for ensuring accurate, timely, and efficient reporting and input of data related to all core business functions • Supervise, direct, coordinate, evaluate and ensure proper functioning of the IT support team, data analysis team and reporting unit • Ensure the timeliness and accuracy of internal and external report deliverables • Manage scheduled and ad hoc reporting needs of the organization • Execute and manage the completion of large reconciliation tasks • Responsible for the quality and completeness of data in core systems by performing and overseeing the auditing of data • Ensure consistency and optimal utilization of reporting, reporting processes, systems, performance metrics, data analysis, and overall operational functions • Oversee IT support systems at all call center locations including telephony, telecom liaison, hardware and software • Oversee large systems and data related projects • Lead and execute complex data related analytical projects to drive business decisions and efficiencies

• Analyze complex datasets to identify trends, risks, and performance insights • Write advanced SQL queries to extract, transform, and validate data • Partner with data engineers to improve data quality, integrity, and metric definitions • Develop and maintain dashboards and reports using Power BI or similar BI tools • Translate business questions into measurable KPIs and reporting frameworks • Document data definitions, calculations, assumptions, and methodologies • Support predictive and AI-enabled analytics initiatives in partnership with data science teams • Contribute to data governance efforts across systems of record • Use tools such as dbt, Airflow, and Git to support reliable data workflows • Present findings in clear, structured formats for both technical and non-technical audiences