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Design & Onboarding Associate – L1
Location
United Kingdom
Posted
94 days ago
Salary
0
Seniority
Mid Level
Job Description
Design & Onboarding Associate – L1
Telefónica Tech
• Own and drive to success Manage Service Onboardings enhancing service offerings to clients. • Own onboarding of new or changed services and customers. • Establish strong working relationships and understand all contractual obligations. • Ensure appropriate resources, tools, processes, and commercials are in place. • Be responsible for ensuring appropriate service level agreements (SLAs) are within scope. • Identify and own risks and issues impacting onboarding deliverables. • Consult with customers to create an Onboarding Schedule with defined timescales. • Work closely with technical and non-technical teams to execute and coordinate tasks.
Job Requirements
- Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level.
- Experience of delivering, managing, and maintaining internal procedures.
- Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments.
- Ability to work interactively and flexibly with technical and service management teams.
- Strong communicator – verbal and written.
- Ideally one of the following: PRINCE 2, AGILE or MSP Foundation.
- Ideally ITIL 4 Foundation certified.
Benefits
- Inclusion is valued and differences are celebrated.
- Commitment to equity and accessible hiring practices.
- Employee Resource Groups for diversity and inclusion.
- Supportive networks like TogetHer for women.
- Professional development opportunities.
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