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Telefónica Tech logo
Telefónica Tech

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Design & Onboarding Associate – L1

DesignerDesignerFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

94 days ago

Salary

0

Seniority

Mid Level

EnglishAWSAzure

Job Description

Design & Onboarding Associate – L1

Telefónica Tech

• Own and drive to success Manage Service Onboardings enhancing service offerings to clients. • Own onboarding of new or changed services and customers. • Establish strong working relationships and understand all contractual obligations. • Ensure appropriate resources, tools, processes, and commercials are in place. • Be responsible for ensuring appropriate service level agreements (SLAs) are within scope. • Identify and own risks and issues impacting onboarding deliverables. • Consult with customers to create an Onboarding Schedule with defined timescales. • Work closely with technical and non-technical teams to execute and coordinate tasks.

Job Requirements

  • Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level.
  • Experience of delivering, managing, and maintaining internal procedures.
  • Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments.
  • Ability to work interactively and flexibly with technical and service management teams.
  • Strong communicator – verbal and written.
  • Ideally one of the following: PRINCE 2, AGILE or MSP Foundation.
  • Ideally ITIL 4 Foundation certified.

Benefits

  • Inclusion is valued and differences are celebrated.
  • Commitment to equity and accessible hiring practices.
  • Employee Resource Groups for diversity and inclusion.
  • Supportive networks like TogetHer for women.
  • Professional development opportunities.

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