CoreWeave is a specialized cloud provider, delivering a massive range of GPU compute resources on demand and at scale.
Cloud Support Engineer
Location
United Kingdom
Posted
85 days ago
Salary
£71K - £95K / year
Seniority
Senior
Job Description
Cloud Support Engineer
CoreWeave
• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave. • Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA). • Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues. • Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes. • Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices. • Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions. • Contribute to refining processes, workflows, and playbooks for handling complex customer challenges. • Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches. • Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides. • Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives. • Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.
Job Requirements
- Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
- At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
- Proven hands-on work experience with Kubernetes
- Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
- Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
- Experience with observability tools such as Grafana
- Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
- Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
- Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
- Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions
Benefits
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption
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