Guide clients through personalized fitness journeys, tailoring programs to their needs and goals. Build strong relationships through clear communication and stay updated on fitness trends to enhance client results.

Guide clients through personalized fitness journeys, tailor programs to their needs, collaborate on innovative content, and build lasting relationships through clear communication and responsive support.

• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects • Demonstrate in depth knowledge of rare disease program offerings • Exhibit in depth knowledge of public/private and federal funding mechanisms • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients • Coordinate cases with insurance companies, physician’s offices and healthcare professionals • Navigate through the complex lobbying process to obtain prescription drug coverage and reimbursement • Coordinate documents, submissions and all related paperwork to insurance companies • Responsible to report all Adverse Events to the assigned units/departments • Assigned other duties and tasks as required

Role Description A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email. This role goes beyond traditional support; you’ll play a key part in problem-solving, improving processes, and supporting operations as the company scales. Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient. The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup. Responsibilities - Support customers via phone, chat, and email in English and Spanish - Handle escalations and complex issues, ensuring fast and accurate resolution - Assist with telecom-related requests (e.g., port-ins, service issues) - Document interactions and maintain accurate records in internal systems - Identify patterns and contribute to process improvements and operational efficiency - Collaborate with U.S.-based team members across support and engineering Qualifications - Fluent in English and Spanish (strong written and spoken communication) - At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients) - At least 1+ years of experience with telecom (port-in, service migration, account transfer) - Experience handling voice support and escalations - Strong problem-solving and critical thinking skills - Able to work full-time (Monday to Saturday) during U.S. business hours - Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred) Preferred Qualification - Familiarity with systems like ZoHo, Intercom CX, and Google Sheets - Background in high-touch, premium customer service programs, where quality of service is as important as speed - Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.) - Experience working with U.S.-based startups Benefits - Work From Home - Training & Development