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OKX

Discover the future of investing, built on top of the world’s most trusted crypto trading app, and web3 platform.

VIP Relationship Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Asia

Posted

24 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishVietnamese

Job Description

VIP Relationship Manager

OKX

• Manage relationships with VIP clients in the local market • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. • Maintain accurate data and information for weekly updates and analysis.

Job Requirements

  • 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
  • Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
  • Experience working with trading platforms or exchanges is highly advantageous.
  • Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
  • Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!

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