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VIP Relationship Manager
Location
Asia
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
VIP Relationship Manager
OKX
• Manage relationships with VIP clients in the local market • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. • Maintain accurate data and information for weekly updates and analysis.
Job Requirements
- 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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