Role Description The Legal Operations & Contract Administrator role is critical to scaling our in-house legal capabilities, driving operational efficiency, and reducing risk across commercial agreements. The Legal Operations & Contract Administrator will also serve as a strategic bridge between Legal, Sales, Finance, Procurement, and external partners to ensure efficient, standardized, and risk-managed legal matter management and contract processes. This role requires being detail-oriented, process-driven, and comfortable leveraging legal technology (including tools such as PowerBI, CounselLink, IronClad and DocuSign) to enhance speed, visibility, and compliance. Accountabilities and Deliverables - Contract Lifecycle Management (CLM) - Manage the full contract lifecycle of a variety of commercial agreements from intake and drafting through negotiation, execution, renewals, amendments, and archiving. - Maintain a centralized contract repository and ensure accurate documentation and version control. - Monitor key contract dates including renewals, expirations, and compliance obligations. - Support negotiations with customers, vendors, and partners to align contractual terms with established contract standards, risk tolerance, and business objectives. - Identify and escalate complex legal or risk issues to internal counsel as appropriate. - Workflow Optimization - Help develop and maintain standardized contract templates and clause libraries. - Establish and improve intake, approval, and signature workflows to streamline turnaround times. - Collaborate with internal and external stakeholders to improve legal matter management and contracting processes, as well as ensure adherence to internal policies. - Technology & Data Management - Administer and optimize matter management and CLM systems and related tools. - Utilize e-signature platforms (e.g., DocuSign) to manage execution processes. - Track and report on key performance indicators (KPIs), including cycle times, renewal rates, and contract compliance metrics. - Ensure proper data governance and security standards for all legal documentation. - Risk & Compliance - Ensure contracts align with company policies, regulatory requirements, and industry standards. - Support risk identification and mitigation efforts within commercial agreements (e.g., liability, indemnification, insurance provisions). - Partner with the broader Legal, Risk & Compliance team to strengthen governance frameworks and internal controls. Qualifications - Bachelor’s degree in Business, Paralegal Studies, Legal Studies, or related field (or equivalent experience). - Three (3+) years of experience in contract administration, legal operations, paralegal, or related roles contracting/governance functions. - Strong understanding of contract fundamentals, including liability, indemnity, confidentiality, and risk allocation (law degree not required). - Demonstrated experience managing end-to-end contract lifecycles, including drafting, redlining, routing, document repositories and record keeping. - Proven ability to partner cross-functionally with departments such as Sales, Procurement, Finance, Operations, and Legal. Benefits - Comprehensive benefits package including low premium and out-of-pocket cost medical, dental, and vision coverage. - 401k with company match. - Generous sick and vacation time. - 9 paid holidays, birthday and floating holidays, volunteer time, and more!

• Managing BPO vendor relationships and offshore team leads • Coordinating across operations functional domain leads • Vendor performance management and scorecard tracking • Escalation path ownership • Onboarding new vendors and overseeing hiring cohorts • Setting and enforcing vendor performance standards • Coverage planning (OOO, volume spikes)

• Lead the Sales Operations function within the Revenue Operations org, managing a small, high-performing team focused on sales process, analytics, and systems. • Partner with the VP of Revenue Operations to translate overall RevOps strategy into concrete Sales Ops roadmaps, priorities, and initiatives. • Collaborate with the CRO, sales leaders, and channel leaders to identify operational gaps and opportunities, then design and implement solutions grounded in data. • Own sales forecasting mechanics and pipeline inspection processes, ensuring consistency with company-wide methodologies defined by RevOps. • Design, document, and continuously improve sales processes (lead routing, opportunity management, approvals, handoffs) in close partnership with Marketing, Customer Success, Channel, and Finance. • Define and maintain sales performance metrics and scorecards (e.g., pipeline coverage, win rates, productivity per rep, partner-sourced pipeline) and deliver actionable insights to leadership. • Serve as the primary business owner for Sales use of the CRM and related GTM tools, working with RevOps systems owners on configuration, integrations, automation, and governance. • Support quota setting, territory design, and capacity planning in partnership with the VP of Revenue Operations and Finance. • Partner with Revenue Operations, Finance, and People to support sales compensation planning and administration, including modeling, plan communication, and performance tracking. • Work closely with Sales Enablement to ensure enablement programs and onboarding are aligned to sales processes, tools, and data-backed best practices.

• Das Support-Team im Daily Business aktiv unterstützen, z. B. als Urlaubsvertretung, in Peak-Phasen oder bei erhöhtem Anfragevolumen rund um hohe Jackpots. • Kundenfeedback aus Tickets und Community-Kanälen sammeln, clustern und so aufbereiten, dass Produkt und Marketing damit konkret arbeiten können. • AI sinnvoll in den Support-Alltag integrieren. • Sicherstellen, dass relevantes Wissen aus dem Support strukturiert dokumentiert und in die Organisation getragen wird. • Die Qualität der Antworten im Support mitgestalten und dabei auf Klarheit, Konsistenz und Kundenorientierung achten. • Tooling, Workflows und Dokumentationsstrukturen im Support operativ weiterentwickeln.