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Second Nature Healthy Habits logo
Second Nature Healthy Habits

Founded in 2018 as OurPath and headquartered in London, England, United Kingdom, Second Nature is a fast-growing digital health technology startup specializing in behavioral scienc

Junior Customer Support Associate

Location

United Kingdom

Posted

69 days ago

Salary

£25.5K / year

Seniority

Junior

English

Job Description

Junior Customer Support Associate

Second Nature Healthy Habits

• You'll be part of a proactive outbound calls team focused on connecting with members at meaningful moments throughout their health journey. • From welcoming new members into the programme to checking in on progress such as weight readings, your role is to provide reassurance, encouragement, and practical support that helps people stay engaged and moving forward. • You'll work with a diverse range of members referred to Second Nature through trusted healthcare partnerships with the NHS and Vitality. • Every conversation is a chance to build rapport, listen carefully, and respond thoughtfully, helping members feel understood, supported, and confident as they work towards lasting, positive change.

Job Requirements

  • Making outbound calls to onboard new members and introduce them to the programme
  • Following up with members to collect weight readings and provide timely support at key milestones
  • Helping members stay motivated, engaged, and informed throughout their health journey
  • Providing clear guidance and empathetic support in a calm, professional manner
  • Listening actively to understand member needs and tailoring conversations accordingly
  • Passionate about health & wellbeing
  • Excellent phone communicator
  • Naturally curious conversationalist
  • Target-driven & task-focused
  • Highly organised & detail-oriented
  • Quick learner & adaptable
  • Positive and supportive team player

Benefits

  • Training Requirement
  • Training split over two weeks
  • Training will be delivered over a two-week period, allowing for a more gradual onboarding alongside your agreed working hours.
  • What We’re Offering
  • Contract: 6-month contract
  • Location: Remote working – UK only
  • Salary: £25,500 pro rata
  • Part-time hours (20 hours per week):
  • 4 hours per day across any 5 days (Monday and Wednesday being mandatory working days)
  • Working days: Monday – Saturday
  • Working hours: Between 11:00am – 19:00 GMT (Monday-Friday) and 09:00-15:00 (Saturday)
  • Flexibility:
  • Ability to plan and set your work schedule up to two months in advance
  • Working hours agreed based on your availability and business needs
  • Mandatory availability:
  • Mondays and Wednesdays

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