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Exceptional customer service and business process outsourcing for high-growth companies
Admin Support Specialist
Location
Philippines
Posted
73 days ago
Salary
0
Seniority
Junior
Job Description
Admin Support Specialist
Peak Support
• Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys • Prepare and send itemized Letters of Protection (LOP) statements • Consolidate medical record requests and billing statements into clear, single communications for attorneys • Manage and track weekly patient signature records • Schedule patient visits accurately and efficiently • Compile and maintain Progress Note Reports • Follow up on outstanding evaluations and progress notes to ensure timely completion
Job Requirements
- Medical Records Retrieval experience is highly preferred
- At least 1-2 years customer experience
- Exceptional attention to detail and accuracy
- Ability to perform repetitive tasks while maintaining focus and consistency
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
- Adaptability to evolving procedures and processes
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
- Empathy and patience in handling customer inquiries and concerns
Benefits
- Benefits of working from home
- Positive and encouraging work culture
- Long-term career opportunities
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