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Peak Support

Exceptional customer service and business process outsourcing for high-growth companies

Admin Support Specialist

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

73 days ago

Salary

0

Seniority

Junior

1 yr expEnglish

Job Description

Admin Support Specialist

Peak Support

• Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys • Prepare and send itemized Letters of Protection (LOP) statements • Consolidate medical record requests and billing statements into clear, single communications for attorneys • Manage and track weekly patient signature records • Schedule patient visits accurately and efficiently • Compile and maintain Progress Note Reports • Follow up on outstanding evaluations and progress notes to ensure timely completion

Job Requirements

  • Medical Records Retrieval experience is highly preferred
  • At least 1-2 years customer experience
  • Exceptional attention to detail and accuracy
  • Ability to perform repetitive tasks while maintaining focus and consistency
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
  • Adaptability to evolving procedures and processes
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
  • Empathy and patience in handling customer inquiries and concerns

Benefits

  • Benefits of working from home
  • Positive and encouraging work culture
  • Long-term career opportunities

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