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Telefónica Tech

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Design & Onboarding Associate – Level 1

DesignerDesignerFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

22 days ago

Salary

0

Seniority

Mid Level

Professional CertificateEnglishAWSAzure

Job Description

Design & Onboarding Associate – Level 1

Telefónica Tech

• Working as part of the Design & Onboarding Practice delivering small scale External and internal Onboardings. • Supporting the provision of new and extended contracts into our rapidly expanding customer base. • Ensuring and verifying the scope of the services can be met delivering the appropriate SLAs and that commercial and technical resources are in place. • Ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed. • Creating the necessary support artefacts and knowledge transfer into the Managed Service teams. • Owning and being responsible for ensuring the success of every Onboarding activity you are assigned to. • Creating a transition plan coordinating the Managed Services resources. • Providing early life contact support post-delivery whilst ensuring both contractual and commercial elements are delivered as agreed.

Job Requirements

  • Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level.
  • Experience of delivering, managing, and maintaining internal procedures.
  • Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments as well as end user experience such as end customer engagement via a service desk function.
  • Ability to work interactively and flexibly with technical and service management teams.
  • Strong communicator – verbal and written.
  • Systems and IT literate.
  • Ideally one of the following: PRINCE 2, AGILE or MSP Foundation.
  • Ideally ITIL 4 Foundation certified.

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