• Own CX systems metrics and reporting — design, maintain, and evolve dashboards that track key performance metrics (routing accuracy, system uptime, tool utilization) and translate data into clear operational recommendations for CX leadership • Lead AI adoption across the CX team — measuring impact rigorously; drive agent adoption through enablement and change management • Configure and optimize the voice/telephony platform — own IVR design, intelligent call routing, queue management, and voice bot scripting; ensure routing logic reflects current business priorities • Partner with Engineering, IT, Product, and BPO teams to translate CX business requirements into scalable technical configurations • Manage end-to-end technical programs — from scoping and vendor alignment through deployment and post-launch measurement • Proactively identify system, analytics, and process gaps; build the business case and drive improvements from idea to production • Represent the CX team in cross-functional initiatives and be the go-to expert on CX data, AI tooling, and voice systems

Role Description As a Remote Travel Experience Coordinator, you will be responsible for creating personalized, adults-only travel experiences designed around each client's unique interests, preferences, and lifestyle. This remote opportunity focuses on planning elevated getaways such as luxury vacations, romantic retreats, celebration travel, and curated group experiences while delivering exceptional customer service throughout the entire planning process. - Communicate directly with clients to understand their travel goals. - Recommend destinations and coordinate all aspects of their trip, including accommodations, activities, transportation, and special requests. - Create customized itineraries and present tailored travel options. - Provide ongoing support before, during, and after travel to ensure a seamless and memorable experience. - Manage client relationships and maintain accurate travel records. - Collaborate with trusted suppliers and travel partners to secure high-quality experiences. - Stay informed on travel trends, destination updates, and exclusive experiences to provide valuable recommendations to clients. This opportunity is ideal for individuals who enjoy planning, value flexibility, and are interested in building a travel-focused business that aligns with their lifestyle and goals. Comprehensive training, planning tools, and ongoing mentorship are provided to help you grow your knowledge and confidently support your clients. Requirements - Must be a citizen of the US, UK, Australia, Spain, or Latin America. - Strong communication and organizational skills. - Comfortable working independently in a remote environment. - Passion for travel and customer service. - Ability to manage multiple client requests and deadlines effectively.

• Engage with customers to accelerate their adoption of Cisco products and solutions • Lead targeted technical engagements such as workshops and sessions • Help bridge the gap between purchasing solutions and achieving business value • Identify and manage adoption risks and ensure successful customer journeys • Document conversations and build detailed adoption plans • Guide customers on tactical and strategic decisions

• You’ll be the frontline voice of the brand across social, helping customers in real time while keeping responses human, clear, and platform-native. • Responding to public comments with strong judgment, context awareness, and the right brand tone • Managing direct messages (DMs) and private support conversations end-to-end • Using a CRM to review customer history, track cases, and document outcomes clearly • Supporting common customer service needs including: Account and login support, Subscription, billing, refunds, and cancellations, Retention-style conversations (when appropriate), Access, download, install, or 'it’s not working' troubleshooting, Providing basic product guidance and technical triage, escalating when needed • Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending • Following established escalation paths for high-risk issues, sensitive topics, and VIP situations • Contributing to consistent quality across shifts (tone, accuracy, decision-making)