This is a remote position. Role Overview: We are seeking an experienced Zoho One Specialist with strong expertise in system architecture, workflow automation, and cross-app integrations within the Zoho ecosystem. This role has two primary objectives: 1. Resolve timezone (IST) configuration issues in Zoho Projects 2. Build an integrated workflow from Zoho Recruit → Zoho CRM → Ignition 3. Build a sales workflow automation from Zoho Survey--Zoho CRM--Ignition. Key Responsibilities: 1. Zoho Projects – Timezone Fix - Resolve IST timezone inconsistencies - Ensure accurate time tracking for India team - Align system for USA + India teams 2. Zoho One System Architecture - Integrate Zoho Recruit, CRM, and Ignition - Maintain CRM as source of truth 3. Zoho Survey Integration - Capture qualification data - Implement scoring logic - Sync data to CRM 4. Zoho CRM Decision Engine - Build custom fields: Qualification Score, Recommended Package, Cleanup Required, Tax Risk Level, Proposal Status - Implement workflows and automation - Apply scoring + override logic 5. Ignition Integration - Connect CRM to Ignition via Zapier - Automate proposal sending - Update CRM after proposal acceptance 6. Workflow Optimization - Build scalable onboarding workflows - Improve operational efficiency 7. Automation Tools - Use Zoho Flow / Zapier - Implement Deluge scripting if needed 8. Advisory Role - Recommend improvements - Support system scaling Requirements Required Qualifications: - Experience with Zoho One - Strong Zoho CRM and Zoho Projects expertise - Workflow automation experience - Integration experience (Zapier/Zoho Flow) Preferred Qualifications: - Based in Kochi - Experience with CPA firms - Familiarity with Zoho Recruit, Survey, Ignition - Deluge scripting experience Benefits Professional Benefits - Opportunity to work on end-to-end system architecture within Zoho One - Hands-on exposure to multi-app integrations (Zoho Project, Books, Desk, Recruit ,CRM, Ignition) - Ownership of automation-driven business workflows - Work on real-world use cases involving USA + India operations - Experience in building a scalable decision engine inside Zoho CRM Work Flexibility - Remote work option across India - Flexible working hours (outcome-driven, not time-bound) - Project-based engagement

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement. • Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support • Troubleshoot technical issues and coordinate timely updates to live configurations as needed • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience • Own the free trial to paid conversion process to ensure customer adoption • Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products

• Conduct a 'root to branch' review of our current onboarding playbook and implement a streamlined, automated, and repeatable version. • Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning. • Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation. • Directly impact company-wide Churn and CSAT scores by ensuring every customer feels 'high-touch' care through 'high-tech' efficiency. • Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).

The role We are hiring an Onboarding & Launch Associate to be the boots-on-the-ground engine behind Growth Kitchen's kitchen launches across the UK. This is a fast-paced, high-impact role for someone early in their career who wants to learn the delivery restaurant industry from the inside out - and isn't afraid to put the work in to do it. You'll be responsible for launching 4-5 kitchens per week, travelling across the UK to get new kitchen partners live and operating to the Growth Kitchen and brand standard. Think of this as the frontline of our growth: every kitchen you launch is a new revenue stream for our brand partners and for GK. This role sits within the Account Management team, reporting directly to the Account Management Team Lead, and working closely with our Account Managers and Onboarding team. For the right person, the natural next step is growing into an Account Management role as you build your knowledge of our brands, partners, and operations. Key Responsibilities - Travel to kitchen sites across the UK to execute 4-5 launches per week - Train kitchen teams on the GK playbook and brand-specific playbooks, ensuring every site goes live to standard - Prepare and plan the following week's launches while executing the current week's - Work closely with Account Managers to ensure a smooth handover of newly launched kitchens - Collaborate with the Onboarding team to flag issues, share feedback from the field, and continuously improve the launch process - Be the face of Growth Kitchen in the kitchen - professional, energetic, and representing our standards