• Review manual test cases for Salesforce customizations (including Lightning Web Components, Apex triggers, Flows, and declarative changes) and provide feedback on suitability for automation to the project team. • Support, maintain, and enhance all test case automation-related activities during iterative development, system testing, and regression testing across multiple Salesforce releases. • Review user stories and functional requirements to ensure thorough test coverage across standard and custom Salesforce objects. • Assist with manual testing; execute manual test cases and scripts for features under development using test management/tracking tools. • Create and maintain test plans, cases, and scenarios/scripts in compliance with defined QA standards and methodologies, including robust test data management strategies. • Establish, configure, and maintain Salesforce testing environments (Sandboxes and Scratch Orgs) for executing test cases and scenarios. • Participate in the development, deployment, and administration of QA processes, tools, and supporting CI/CD technologies within the Salesforce ecosystem. • Design, create, and execute automation scripts using Playwright or other tools, specifically tailored to navigate Salesforce Lightning interfaces, dynamic IDs, and Shadow DOM components.

• Review manual test cases for Salesforce customizations (including Lightning Web Components, Apex triggers, Flows, and declarative changes) and provide feedback on suitability for automation to the project team. • Support, maintain, and enhance all test case automation-related activities during iterative development, system testing, and regression testing across multiple Salesforce releases. • Review user stories and functional requirements to ensure thorough test coverage across standard and custom Salesforce objects. • Assist with manual testing; execute manual test cases and scripts for features under development using test management/tracking tools. • Create and maintain test plans, cases, and scenarios/scripts in compliance with defined QA standards and methodologies, including robust test data management strategies. • Establish, configure, and maintain Salesforce testing environments (Sandboxes and Scratch Orgs) for executing test cases and scenarios. • Participate in the development, deployment, and administration of QA processes, tools, and supporting CI/CD technologies within the Salesforce ecosystem. • Design, create, and execute automation scripts using Playwright or other tools, specifically tailored to navigate Salesforce Lightning interfaces, dynamic IDs, and Shadow DOM components.

• Analyze manual business operation workflows and design comprehensive AI-driven automation strategies to replace them • Architect, code, and deploy autonomous AI agents capable of handling complex business tasks • Write and maintain high-quality code in JavaScript and Python to support sophisticated automation logic • Utilize advanced AI coding tools, including OpenAI Codex and Claude Code to integrate various business systems into a seamless automated ecosystem • Manage all codebases and automation scripts through GitHub, ensuring documentation is clear for future scaling

• Design and develop end-to-end IT automation workflows using tools such as Tines, Google Apps Script, and Python. • Automate employee onboarding, offboarding, and access provisioning processes across systems like Okta, Google Workspace, Slack, and Zoom. • Build event-driven automation pipelines for system alerts, user lifecycle management, and IT workflows. • Integrate APIs across multiple SaaS and infrastructure platforms to enable real-time automation and data synchronisation. • Collaborate with Security and IT teams to implement Zero Trust and access automation using IdP integrations (Okta, Google Identity, Azure AD). • Develop internal tools and scripts to reduce manual IT tasks and improve operational efficiency. • Maintain automation logic, workflows, and configurations using version control and documentation standards. • Implement monitoring and alerting for all automation pipelines to ensure reliability and performance. • Research and adopt new automation frameworks, scripting techniques, and no-code/low-code tools to expand automation coverage. • Create and maintain technical documentation, SOPs, and automation libraries for cross-team use. • Automate the creation and maintenance of operational dashboards to provide real-time visibility into IT metrics, system health, and automation performance.