• Provide friendly on-site and remote support for our clients using Sage ERP accounting software. • Investigate and resolve Sage ERP user application questions and issues. • Assist in the sales support cycle, training, planning and consulting of new installations, implementations and upgrades. • Provide on-site, and remote support to users of Sage ERP software applications. • Research source of errors, resolve problems and recommend program changes. • Answer client inquiries in regard to specific software such as Sage ERP, database, printing and operating systems. • Help in teaching procedures and answer all client requests for information. • Correction of client technical problems including those that may impact data files on client systems. • Manage new installations of Sage ERP application and peripheral software at client site. • Test for compatibility and proper function of applications including Sage authorized third party software products (Crystal Reports and Sage Intelligence). • Plan, manage and execute software installations and upgrades. • Migrate client data from other accounting systems. • Effectively present information and respond to questions from groups of managers, clients, customers and the public. • Define problems, collect data, establish facts, and draw valid conclusions. • Interpret an extensive variety of technical instructions in written and verbal form and deal with abstract and concrete variables. • Assist in the design or creation of on-going data imports and exports of data. • Create custom reports using programming language or reporting tools, such as Crystal Reports, Excel and SQL Queries. • Assist sales staff with product demonstrations to potential customers. • Must be able to assess prospect’s business needs and show how software will work / solve issues. • Always be on the lookout for prospective sales opportunities when working with clients. Recommend new / additional products and pursue the sales opportunity or refer to sales staff.

• Analyse, Aufnahme und Modellierung von Geschäftsprozessen bei externen Kunden und internen Fachbereichen • Durchführung von Interviews, Workshops und Vor-Ort-Beobachtungen • Kritische Bewertung bestehender Abläufe: Identifikation von Schwachstellen und Automatisierungspotenzialen • Erstellung klarer, strukturierter und technisch verwertbarer Anforderungen • Enge Zusammenarbeit mit Entwicklern • Unterstützung bei der Einführung neuer Automatisierungslösungen

• Entwicklung und Implementierung von Sicherheitsstrategien und -lösungen. • Analyse und Bewertung von IT-Sicherheitsrisiken. • Entwicklung von Sicherheitskonzepten und -richtlinien. • Beratung zu aktuellen Sicherheitsstandards und -technologien. • Durchführung von Sicherheitsaudits und Schwachstellenanalysen. • Schulung und Sensibilisierung von Mitarbeitern in Sicherheitsfragen.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors & Consulting Services, Deploy All About Us The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. All About the Role Make an Impact as a Managing Consultant, Advisors & Consulting Services, Deploy Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:• Delivering new products and strategies to market smoothly and efficiently• Successfully implementing products and solutions to create the new business as usual• Strengthening client's internal skills, knowledge and experience in critical areas • Transforming client processes and optimizing their management practices As Managing Consultant you may manage a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements. Your initial assignment will be as an embedded Senior Product Owner - Debit Card Migration at one of our clients based in Sydney. You will lead part of the debit card portfolio for a major Australian bank. You will work closely with internal and external stakeholders to shape the future of debit card products and drive initiatives that create real customer value. All About You • Experience in delivery of strategies and programs across the payments sector from initiation to benefit realization. • Ability to align teams and stakeholders around a clear product vision, delivering customer-focused value through data-driven priorities and agile execution.• Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm• Identify new business opportunities and communicates to executives to pursue, begin to lead sales calls and new client development including proposal contribution• Analyze multiple aspects of client's organizational systems and culture that serve as input into the stakeholder / relationship map sales process• Effectively leverage subject matter experts to develop best customized solutions for client• Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams• Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization• Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits• Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback All About Your Education & Skills • Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred• Exposure specifically in payments and / or retail banking or merchants preferred• Strong Cards product experience is required for this role across Debit (required) and Credit (desirable)• Experience with card migrations and other transformation programs• Professional accreditation such as Project Management Professional (PMP) desirable• Fluent local office language and English required, other languages desirable• Comfortable with significant client interaction and interest in building relationships• Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred• Willingness to travel Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.