• Gather and clean data from various sources, ensuring data integrity and accuracy. • Utilize statistical techniques and software (e.g., SQL, Excel, R, Python is a plus) to analyze datasets and identify trends, patterns, and anomalies. • Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. • Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. • Develop and track key performance indicators (KPIs) to measure the success of business initiatives. • Identify opportunities to improve data collection and analysis processes. • Other duties as assigned.

• Lead the design and delivery of Power BI reporting and dashboards that provide a holistic view of product health across contact center, back-office, and omnichannel operations. • Serve as a subject-matter expert for contact center and omnichannel analytics, including voice, chat, CRM, and case management data. • Partner with Product, Operations, CX, and Engineering leaders to define key metrics, health indicators, and success measures for Provider+ and CEF. • Analyze support demand drivers, failure demand, repeat contacts, backlog trends, and operational inefficiencies. • Perform advanced trend, root-cause, and correlation analysis to identify risks, improvement opportunities, and emerging issues. • Design and maintain scalable Power BI data models, optimized datasets, and reusable reporting components. • Drive report automation and optimization, reducing manual effort and improving performance and reliability. • Develop and optimize SQL queries and data workflows supporting analytics solutions. • Translate insights into clear, actionable recommendations for leadership and delivery teams. • Establish and enforce reporting standards, metric definitions, and documentation. • Mentor junior analysts and provide guidance on analytics best practices. • Balance short-term reporting needs with long-term analytics strategy.

Role Description We are seeking a detail-oriented individual to join our team in a data-centric role. The successful candidate will play a pivotal part in driving data insights that influence business decisions and strategies. - Collect, process, and analyse data to support operational and strategic initiatives. - Create and maintain dashboards and reports to visualise key performance indicators. - Collaborate with various departments to understand their data needs and provide actionable insights. - Conduct data quality assessments to ensure accuracy and reliability of information. - Present findings and recommendations to stakeholders in a clear and concise manner. Qualifications - Bachelor's degree in Data Science, Statistics, Mathematics, or a related field. - Proven experience as a Data Analyst or in a similar role. - Proficiency in data analysis tools and software (e.g., SQL, Python, Excel). - Strong analytical and problem-solving skills. - Excellent communication skills, both written and verbal. Requirements - Experience with data visualisation tools (e.g., Tableau, Power BI). - Knowledge of machine learning concepts. - Familiarity with cloud-based data solutions.

Role Description 我们正在寻找音频评估员（Audio Evaluators）加入一个有趣的项目，负责对中文（上海话）音频片段进行评估。本岗位主要对音频录音进行分析与评分，确保其符合项目规范，重点关注口音识别，包括不同地区口音差异以及语音自然度判断。 We are seeking Audio Evaluators to participate in an exciting project focused on evaluating audio clips in Chinese. This role involves assessing and analyzing audio recordings to ensure alignment with project guidelines. The tasks emphasize accent recognition, focusing on identifying regional variations and naturalness of speech patterns involving transcription or audio recording. Qualifications - 中文（上海话）母语水平，深入了解不同地区的口音与方言特征 - 具备良好的英文读写及沟通能力，能够理解任务说明、评估标准及项目文档 - 具备较强的听力能力，能够识别并区分细微的口音差异 - 能够严格按照详细指南执行任务，并保持一致性 Requirements - Native level fluency in target language with an in depth understanding of its regional accents and dialects. - Fluency in written and verbal English to understand instructions, evaluation criteria, and project documentation. - Strong listening skills with the ability to identify and differentiate subtle variations in the accents. - Capability to follow detailed guidelines and apply them consistently during evaluation. Benefits - 工作地点：远程 - 工作性质：自由职业 / 合同制 Other qualities we value - Prior experience in Audio Evaluation is a plus. - Strong attention to details and listening skills to identify difference in accents. Company Description Join our team at Welo Data and embark on a journey of growth and innovation.