• Gather and clean data from various sources, ensuring data integrity and accuracy. • Utilize statistical techniques and software (e.g., SQL, Excel, R, Python is a plus) to analyze datasets and identify trends, patterns, and anomalies. • Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. • Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. • Develop and track key performance indicators (KPIs) to measure the success of business initiatives. • Identify opportunities to improve data collection and analysis processes. • Other duties as assigned.

• Lead the design and delivery of Power BI reporting and dashboards that provide a holistic view of product health across contact center, back-office, and omnichannel operations. • Serve as a subject-matter expert for contact center and omnichannel analytics, including voice, chat, CRM, and case management data. • Partner with Product, Operations, CX, and Engineering leaders to define key metrics, health indicators, and success measures for Provider+ and CEF. • Analyze support demand drivers, failure demand, repeat contacts, backlog trends, and operational inefficiencies. • Perform advanced trend, root-cause, and correlation analysis to identify risks, improvement opportunities, and emerging issues. • Design and maintain scalable Power BI data models, optimized datasets, and reusable reporting components. • Drive report automation and optimization, reducing manual effort and improving performance and reliability. • Develop and optimize SQL queries and data workflows supporting analytics solutions. • Translate insights into clear, actionable recommendations for leadership and delivery teams. • Establish and enforce reporting standards, metric definitions, and documentation. • Mentor junior analysts and provide guidance on analytics best practices. • Balance short-term reporting needs with long-term analytics strategy.

Role Description We are seeking a detail-oriented individual to join our team in a data-centric role. The successful candidate will play a pivotal part in driving data insights that influence business decisions and strategies. - Collect, process, and analyse data to support operational and strategic initiatives. - Create and maintain dashboards and reports to visualise key performance indicators. - Collaborate with various departments to understand their data needs and provide actionable insights. - Conduct data quality assessments to ensure accuracy and reliability of information. - Present findings and recommendations to stakeholders in a clear and concise manner. Qualifications - Bachelor's degree in Data Science, Statistics, Mathematics, or a related field. - Proven experience as a Data Analyst or in a similar role. - Proficiency in data analysis tools and software (e.g., SQL, Python, Excel). - Strong analytical and problem-solving skills. - Excellent communication skills, both written and verbal. Requirements - Experience with data visualisation tools (e.g., Tableau, Power BI). - Knowledge of machine learning concepts. - Familiarity with cloud-based data solutions.

Role Description The Revenue Management Specialist conducts analysis of data to identify revenue enhancements, reduce leakage, and accelerate cash to achieve and execute realizable, recurring financial improvements across the Revenue Cycle Continuum at Jefferson Health. This position is fully remote. - Leverage deep knowledge of revenue cycle to evaluate the current state, analyze data, synthesize findings and recommendations, communicate to stakeholders, gain alignment, implement identified improvement areas and monitor outcomes. - Apply research and evidence-based practice to identify optimal solutions. - Employ data analytics to recognize opportunities to improve financial outcomes. - Define and manage project plans and goals; conduct business workflow mapping; impact analyses and modeling; apply action steps, develop status reports or communication plans and keep leadership and key stakeholders apprised of project progress and ensuring project plans and deliverables are met and in alignment with organizational goals. - Manage and oversee several multi-functional/interdisciplinary teams; provide and monitor assignments of project team members, generally in a matrixed work environment. - Coordinate projects, adhere to established methodology, manage deliverables, address risk factors, remove barriers and provide problem resolution in meeting project plan deliverables. - Serve as a key consult and authoritative resource (internally and externally) providing seasoned guidance and proven leadership in resolving significant issues and in collaborating with executive leaders, key stakeholders, high level professionals and decision makers. - Lead and facilitate senior level committee meetings and enterprise level multi-functional/interdisciplinary groups; responsible for developing plans and strategies, setting standards, identifying outcomes and resolving issues having a Revenue Cycle Enterprise-wide scope and impact. - Identify and prepare operational and financial metrics and provide appropriate interpretation and application of data. - Design, develop and implement systems that provide financial, statistical and operational information. - Identify and recommend enhancements to computer systems and operational workflows which support the revenue cycle operations. Qualifications - Bachelor’s Degree in Business Administration, Finance, Accounting, or Informatics. - 10 years progressively responsible operational (management), project management, consulting or relevant professional experience in revenue management (e.g. reimbursement, payor contracting, decision support, health information management, patient financial services, patient access). Requirements - Master’s Degree preferred. - Training and certification in Six Sigma, LEAN highly desirable. - Advanced proficiency with Microsoft product suite (MS Word, Excel, Power Point, Access and Visio) and standard project management software. - FHFMA - Fellow of the Healthcare Financial Management Association. - Experience and knowledge of Epic system and business intelligence tools (i.e. Qlik, Tableau, etc.). - Ability to manage multiple large multi-functional/interdisciplinary and highly visible projects having a system-wide scope of responsibility and impact. - Reasonable knowledge of project plans development, workflow analysis and change management/process improvement methodologies. - Extensive revenue management knowledge and experience. - Ability to influence results, garner support and tactfully manage complex relationships across the Jefferson Health facilities. - Demonstrates superior oral and written communication skills. - Must possess deep analytical, quantitative, evaluative and problem solving skills. - Strong attention to detail and organizational skills. Benefits - Comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits. - Access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. - All colleagues, including those who work less than part-time, have access to medical (including prescription) insurance.