• Design, develop, and maintain automated customer communication workflows using Quadient Inspire Designer, Process Automation, and Content Management • Implement data integration and transformation processes to prepare data for personalized communications using Process Automation (Java, Groovy) and Designer • Utilize data mapping and transformation tools to cleanse, enrich, and validate data • Develop and maintain Java-based components for extending Process Automation’s functionality • Strong working knowledge with Inspire Designer’s Inspire Native module and the transformation of precomposed documents • Standardize and follow quality assurance and testing procedures for Inspire workflows • Identify defects, develop fixes, and support post-implementation issue resolution • Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions when needed • Troubleshoot and resolve issues related to Process Automation, Designer, and Content Management workflows and data processing • Perform unit and integration testing to ensure the quality of developed solutions • Document technical designs, implementations, workflow steps and cross training of team members • Stay up to date with the latest Quadient Inspire features and best practices • Contribute to the continuous improvement of our customer communication processes • Collaborate with team members and provide guidance or knowledge sharing on complex workflow solutions as needed

• Develop a deep understanding of how the Robot.com fleet operates, including the interaction between its mechanical, electronic, software, and connectivity systems from multiple perspectives. • Receive and track all issues, incidents, and accidents occurring during robot operation. • Diagnose and resolve software problems, and provide remote support to field operations personnel. • Participate in the design, development, and testing of new fleet management software tools, and in automating the Service Desk metrics pipeline. • Analyze available fleet data and translate it into actionable items—such as new features, issues, enhancements, and requirements—for the relevant teams (Autonomy, Hardware & Manufacturing, IT, Operations, Data, etc.). • Maintain clear, respectful, and effective communication with other teams. • Take ownership of fleet management responsibilities, including managing the robot software update process.

Role Description - Leadership and development of the 2nd-level team, as well as active involvement in day-to-day operations, serving as a role model for quality and prioritization. - End-to-end ownership of complex issues, escalations, and structural challenges, including clear prioritization, decision-making, and implementation. - Proactive analysis of ticket patterns, problems, and processes, as well as the identification and sustainable implementation of improvements. - Structuring, documenting, and establishing processes, as well as managing collaboration with the first-level team, product development, and the knowledge base. - Actively shaping the further development of the service desk through the use of AI, including targeted team enablement and managing change processes to further develop existing work methods. - Ensuring SLA compliance, audience-appropriate communication, and a consistent focus on results and impact. Qualifications - Experienced in 2nd-level support/service desk with a solid understanding of ITSM (incident, problem, change) as well as experience in leadership or technical management. - Decisive, with clear ownership of issues and outcomes, a structured approach to work, and strong prioritization skills. - Operationally confident, able to handle complex issues independently and set an example of quality within the team. - Proactive, solution-oriented, and capable of driving implementation with a clear focus on achieving goals and sustainable results. - Strong communicator, able to tailor your approach to your audience and collaborate effectively, as well as motivated to drive the sustainable development of the Service Desk. - You integrate AI into your daily work to move faster, solve problems smarter, and continuously improve outcomes - because this is core to how we scale and innovate as a company. Benefits - Remote First: Whether you prefer working from home, using co-working spaces across Germany, or being in our modern headquarters in Cologne – we support all working styles. - Well equipped: To make sure you have everything you need in your home office, we provide the appropriate hardware. After your probation period, you’ll also receive a budget for ergonomic home office equipment. - Flexibility: You can organize your working hours flexibly. With a core working time from 9:00 to 12:00, you have plenty of freedom to balance work and personal life. With our Workation Worldwide program, you can work remotely for up to 60 days per year from anywhere within ±4 hours of the German time zone. - Benefits à la carte: With Probonio, you can design your benefits anew every month: Use your budget for meal subsidies, childcare support, vouchers, or book your Urban Sports Club membership – all easily managed via app. - Time Off & Recharge: You benefit from 32 days of paid vacation per year. In addition, Christmas Eve and New Year’s Eve are fully off. With our Culture Day, you can also take a day off that is personally important to you - intentionally and individually. - Company-wide Bonus: Our Shared Success Plan strengthens a shared result orientation by transparently and fairly sharing company success with everyone. - Mobility & sustainability: Through FINN JobAuto, you can lease your own electric vehicle at attractive conditions. You can also benefit from bike leasing. - Team spirit: Our teams meet in person once per tertial for brainstorming, workshops, and of course for our much-loved summer and winter events. - Healthy at work: We support you with Urban Sports Club, life coaching programs, and additional offerings to help you stay fit and stress-free in your daily work. - Dog-Friendly Headquarters: Your four-legged friend is welcome in the office—bring your dog to work! - And more: 20% contribution to your company pension plan, access to our attractive corporate benefits portal, and lots of fun – “Spark joy together” is one of our core company values for a reason. Employment Type Full-time, 40 hours, permanent Want to join the team? We look forward to receiving your application! At our company, everyone is welcome - regardless of gender, gender identity, disability, ethnic background, nationality, religion, belief, age, or sexual orientation. What matters most is that you’re a great fit for our team.

• Consultor DESARROLLADOR RPA • Acompañar a otras empresas en su evolución y transformación tecnológica • Coordinar acciones y lograr objetivos juntos