Robot.com

• Design and build automation workflows and AI agents that eliminate manual work across business processes company-wide. • Integrate automations with internal platforms and external tools; comfortable working with APIs, webhooks, and custom logic at the code level when no-code falls short. • Apply security best practices when handling company data and processes — access control, credential management, and safe data handling are a shared responsibility in this role. • Collaborate with the Process Intelligence Lead to translate process discoveries into technical, production-ready solutions. • Maintain and iterate on live automations based on real-world feedback and performance data. • Document what you build so others can understand, replicate, and improve it. • Support the internal AI adoption program by contributing automations that serve as blueprints for other teams.

• Partner directly with the Head of Operations to co-build and execute the campus growth strategy. • Ensure marketing initiatives are aligned with operational capabilities, dining partnerships, and campus-specific constraints. • Translate strategic pillars into scalable, repeatable playbooks across campuses. • Drive adoption of key initiatives such as new restaurant launches, extended hours, and new payment methods (flex dollars, meal swipes, subscriptions). • Build and manage strong relationships with Sodexo units, university stakeholders, and external partners. • Serve as the primary point of contact for marketing and media execution across campuses. • Build and execute the field marketing strategy for Robot.com’s campus media/advertising business. • Deliver advertiser campaigns across robot screens, activations, and digital platforms. • Support the launch and promotion of new restaurants and dining partnerships.

• Develop a deep understanding of how the Robot.com fleet operates, including the interaction between its mechanical, electronic, software, and connectivity systems from multiple perspectives. • Receive and track all issues, incidents, and accidents occurring during robot operation. • Diagnose and resolve software problems, and provide remote support to field operations personnel. • Participate in the design, development, and testing of new fleet management software tools, and in automating the Service Desk metrics pipeline. • Analyze available fleet data and translate it into actionable items—such as new features, issues, enhancements, and requirements—for the relevant teams (Autonomy, Hardware & Manufacturing, IT, Operations, Data, etc.). • Maintain clear, respectful, and effective communication with other teams. • Take ownership of fleet management responsibilities, including managing the robot software update process.

• Create and execute a strategy required to reach campus deployment and revenue targets. • Maintain relationships with senior leadership at partner organizations while closely supporting campus-level contacts to drive approvals and successful launches. • Collaborate with Operations to secure deployments, optimize performance, and address barriers quickly. • Analyze campus performance data to identify trends, risks, and opportunities. • Create updated economic models, marketing plans, and operational improvements that stabilize existing deployments and accelerate our penetration of new campuses. • Ensure continuous improvement across the deployment and activation funnel. • Build and maintain a comprehensive campus deployment plan including prioritization, sequencing, and resource allocation. • Work directly with individual campus leaders to move locations from interest to approval to deployment. • Track progress and ensure pipeline health against growth targets. • Expand campus access and deployment opportunities within multiple food-service providers. • Build account plans that identify decision-makers, influencers, processes, and market opportunities across these organizations. • Develop repeatable approaches for scaling campus deployments across regions and providers. • Operationalize campus-level advertising opportunities enabled through new agreements, ensuring compliance with approval processes and local campus policies. • Obtain advertising approvals at various colleges in advance and provide the Robot.com Sales team with current contact lists, requirements, and restrictions for each campus. • Enable advertising initiatives for other members of the sales team and manage select campaigns independently when appropriate. • Partner with Operations, Finance, Legal, and Marketing to ensure deployments are viable, compliant, and positioned for long-term success. • Provide partner and campus insights that influence product improvements and marketing materials. • Maintain accurate forecasting, territory planning, and CRM updates for all campus growth and advertising opportunities. • Manage a small sales team of 1-3 people as the business grows. • Report progress, risks, and mitigations to the CBO consistently and proactively.