Role Description AO Globe Life is expanding its remote team and seeking motivated, service-oriented professionals who want to build a meaningful career while helping families access important supplemental benefit programs. In this role, you will connect with individuals who have requested information about available benefits. Your responsibility is to follow up, review eligibility, and guide clients through their options with clarity and professionalism. Structured training, mentorship, and consistent support are provided so you can focus on developing your skills and delivering a strong client experience. What You’ll Be Doing - Meet with clients virtually using Zoom - Connect with individuals who have requested information about benefit programs - Review eligibility and help determine qualification based on program guidelines - Walk individuals and families through available options - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Maintain accurate digital records and follow-up Qualifications - Strong communication and interpersonal skills - Organized and comfortable using digital tools - Self-motivated professionals who work well independently - Experience in customer-facing roles is helpful but not required - Individuals motivated by growth and long-term career development Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States Benefits - Clients have already expressed interest and requested information - Your role is to follow up, assess eligibility, and guide—not cold outreach - 100% remote — work from anywhere in the United States - Flexible scheduling that supports work–life balance - Structured training and ongoing mentorship - Clear advancement pathways into leadership roles - Performance-based bonuses and long-term growth potential - Collaborative, mission-driven team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families nationwide. With a remote-first model built on mentorship, service, and professional development, AO Globe Life continues to create meaningful career opportunities for individuals across the country.

• Troubleshoot, diagnose, and resolve technical hardware and software issues. • Research questions/issues using available information and resources. • Identify and escalate situations requiring urgent attention. • Log all help desk interactions via computerized ticketing system (Team Support). • Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. • Share information with other team members on how problems or issues were solved, and proactively work with team. • Perform PayTrace product training and product demonstrations to end users. • Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.

Role Description As a Timeshare Owner Services Agent, you will serve as the primary point of contact for timeshare owners, ensuring a high level of satisfaction through timely phone, email, and text communication, reservation support, and financial clarity. This role is centered around managing owner relationships, supporting timeshare booking activity, inventory support, maintaining accurate records, and coordinating with internal and resort teams to deliver a seamless owner and guest experience. In addition, this role provides cross-department support to Guest Services, Vacation Rental Operations, Systems, and OTA/listing management functions as needed. Your Main Responsibilities: - Serve as primary liaison for timeshare owners, delivering responsive and professional communication. - Manage and monitor the shared inbox, ensuring timely responses and proper routing. - Assist owners with reservation inquiries, booking support, and usage guidance. - Provide clarity on owner statements, payouts, and general account questions in coordination with accounting. - Support monthly owner statement distribution and respond to follow-up questions. - Maintain accurate and detailed owner records, notes, and communication logs within systems. - Collaborate with Inventory and Revenue teams to understand availability, performance trends, and booking activity. - Assist with new owner onboarding, including system setup, expectations, and program education. - Track and follow through on owner requests, issues, and resolutions to completion. - Communication with home resorts through usage verifications, cancellations, etc. - Weekly reporting. - Annual tax reporting preparations. Guest Services & Cross-Functional Support: - Assist Guest Services with guest damage claims, including documentation, communication, and resolution tracking. - Provide after-hours on-call support on a rotating basis, assisting with urgent guest or owner’s needs. - Support system-related tasks, troubleshooting, and internal platform coordination as needed. - Assist with OTA listings and updates, ensuring accuracy and alignment across distribution channels. - Assist with internal reporting related to owner performance and inventory utilization. - Provide general operational support across departments as needed to support owner and guest experience. Qualifications - High school diploma or GED required. - Experience in hospitality, customer service, timeshare, or property management preferred. - Experience with timeshare systems, PMS platforms, or reservation tools is a plus. - Familiarity with vacation rental or resort operations preferred. - Experience with OTA platforms (Airbnb, Vrbo, etc.) is a plus. - Strong understanding of customer service best practices. - Proficiency in English (spoken and written); additional languages are a plus. - Professional demeanor with strong sense of ownership and accountability. Requirements - Strong customer service and relationship management skills. - Excellent written and verbal communication with a professional tone. - Highly organized with strong attention to detail. - Ability to multitask and manage a high-volume inbox environment. - Strong problem-solving and follow-through skills. - Ability to explain financial and reservation details clearly and confidently. - Effective time management and prioritization skills. - Proficient computer skills with ability to learn new systems quickly. - Strong internal communication and collaboration skills. - Proficient in Microsoft Office Suite. Essential Physical Abilities - Remain in a stationary position for extended periods (up to 8 hours, excluding breaks). - Frequent use of phone and computer systems for communication. - Visual focus required for reviewing detailed reports and correspondence. Technical Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

Role Description Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. - Conducting virtual consultations with clients. - Assessing clients’ needs and imparting knowledge on solutions. - Cultivating lasting client relationships through consistent, periodic check-ins. - Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Benefits - No cold calling - Qualified lead program - Advancement based on performance - Weekly pay - Renewals - Mentorship and complete training - Industry leading tools and technology access - Work from home (web conference-based presentations) Qualifications - Passionate - Competitive - Motivated - Dependable - Hardworking - Adaptable - Flexible - Coachable If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.