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Forging the future of payments technology
Client Services Representative
Location
United States
Posted
29 days ago
Salary
$17 - $21 / hour
Seniority
Junior
Job Description
Client Services Representative
North
• Troubleshoot, diagnose, and resolve technical hardware and software issues. • Research questions/issues using available information and resources. • Identify and escalate situations requiring urgent attention. • Log all help desk interactions via computerized ticketing system (Team Support). • Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. • Share information with other team members on how problems or issues were solved, and proactively work with team. • Perform PayTrace product training and product demonstrations to end users. • Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.
Job Requirements
- A minimum of one (1) year customer service work experience.
- High School Diploma or equivalent required.
- College degree preferred.
- Competently and confidently interacts with our merchants and sales partners.
- Problem-solver mindset.
- Polished written, verbal, and presentation communication skills.
- Positive team player, group collaborator, and interpersonal communicator.
- Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.
- High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).
- Flexible and eager to learn and work on diverse tasks as needed.
Benefits
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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