Senior Implementation Project Manager
Location
Italy
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Senior Implementation Project Manager
Fortive
• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery • Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints • Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines • Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption • Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders • Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership • Deliver end-to-end client support, including configuration recommendations, platform training, and integration support • Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution • Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery • Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience • Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement
Job Requirements
- Bachelor’s degree or equivalent professional experience
- 6+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms)
- Strong understanding of Facilities Management, Maintenance Operations, or Service Delivery environments
- Proven experience managing all phases of the enterprise implementation lifecycle
- Demonstrated ability to deliver complex, multi-stakeholder implementations for enterprise customers
- Strong problem-solving skills with the ability to independently resolve customer issues
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple projects, priorities, and budgets
- Ability to mentor and support other project managers
- Willingness to travel up to 40%
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Health Savings Account (HSA)
- 401(k) retirement plan
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