Role Description The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers. Key Responsibilities - IT Financial Management (ITFM) Billing & Chargeback: - Leads the implementation and ongoing management of ITFM billing and chargeback processes for services consumed within public cloud environments. - Compiles and validates resource unit (RU) and usage data using agreed-upon tools and methodologies. - Ensures the integrity of the billing process by identifying and addressing data feed issues, applying correct rates, and aggregating charges. - Maintains account code tables essential for tracking and reporting billing activities. - Ensures all billed volumes can be drilled down by service, product, and component through integrated tagging. - Monthly Billing Operations: - Coordinates with internal and external stakeholders to review preliminary charges and RU volumes monthly. - Presents and validates monthly invoices and all supporting data through designated billing tools. - Provides detailed variance explanations for fluctuations in RU dollars and volumes. - Dispute Resolution, Adjustments & Service Credit Management: - Researches and resolves invoice disputes accurately. - Issues prior period adjustments (PPAs) and calculates interest as necessary. - Responds to service credit claims and processes credits according to service level agreements (SLAs). - Monitors and completes ServiceNow requests within SLA timeframes. - Reporting & Forecasting: - Delivers historical and forecasted utilization and cost reports, including 18-month rolling views and budget forecasts. - Adjusts forecasts based on technology changes, capacity planning, and service decommissioning. - Prepares and presents budget reporting for customers to support annual operating budget reports and biennial Legislative Appropriations Requests (LAR). Qualifications - 3+ years' experience in IT financial management, billing, and chargeback processes. - 3+ years' experience with cloud billing, resource unit tracking, and financial systems/tools such as ITFM and ServiceNow. Requirements - Prior experience in finance, billing, or as an ITFM SME within a large enterprise or public sector organization. - Demonstrated ability to manage large data sets, prepare detailed reports, and support audit and compliance requirements. - Experience with budget planning, legislative appropriations, and financial forecasting. - Familiarity with public sector or shared services environments is advantageous. - Strong analytical skills for variance analysis, forecasting, and reporting. - Excellent communication and stakeholder management abilities. - Proven capability to resolve complex billing disputes and implement process improvements. Benefits - Medical, dental, and vision insurance with employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.