Role Description The Community RN Care Manager manages high-risk, chronic-illness members to promote effective education, self-management support, and timely healthcare delivery, achieving optimal quality and financial outcomes. The Community RN Care Manager, in collaboration with the member and the interdisciplinary care team, will formulate and implement a care management plan that addresses the member's identified needs by assessing issues, resources, and care goals. A vital goal of the Community RN Care Manager is to manage the post-acute care of identified members to prevent or limit adverse health outcomes, frequent emergency room visits, and hospital readmissions. - Collaborates with providers and practice staff in identifying appropriate members for care management, utilizing established Care Management criteria. - Performs initial and periodic holistic assessments for identified care-managed populations, including physical and psychosocial concerns for members as appropriate. - Formulate and implement a care management plan that addresses the member’s identified needs. - Evaluate the effectiveness of the care plan in meeting established care goals; revise the plan as needed. - Collaborates with the healthcare team to revise the care management plan when changes occur. - Facilitates member access to community resources as appropriate in collaboration with Social Work. - Promotes member self-management and empowers members/families to achieve maximum wellness and independence. - Performs transitional follow-up calls for members recently discharged from acute hospitalizations. - Collaborates with providers and other healthcare team members to initiate transitions of care. - Determines and completes appropriate referrals to internal and external associates. - Participate in evening and weekend rotation for member transitional care needs. - Maintains accurate and timely documentation. - Strives to meet established standards for productivity. - Participates in regular team meetings and peer review activities. - Performs all duties and responsibilities according to the Nurse Practice Act. - Maintains appropriate professional boundaries with members, families, coworkers, and community providers. - Maintains a working knowledge of and adheres to applicable federal and state regulations. - Other duties as assigned. Qualifications - Associate Degree in Nursing. - Two years of combined nursing-related care experience and/or home care experience. - BSN or Advanced Degree in Nursing (preferred). - Case Management Certification desirable. - Case Management, Care Management, Telephonic Case Management, and/or Disease Management experience (preferred). Requirements - Registered Nurse licensed in North Carolina or a Compact state. - Current NC RN licensure in good standing. - Valid NC driver’s license. - Annual Flu Vaccine. Knowledge, Skills, and Abilities - Knowledge of care management concepts along the continuum, including principles of population health. - Knowledge of Medicare benefits. - Experience and ability to use Microsoft Office products and word-processing software daily. - Excellent written, verbal, and listening communication abilities. - Ability to manage conflict, stress, and multiple simultaneous work demands effectively and professionally. - Ability to successfully articulate the process of attaining goals and outcomes of care management. - Ability to apply clinical knowledge and experience in a care management role. - Ability to engage and collaborate with the member and significant others in the care management process. - Ability to care manage diverse populations without applying one’s values. - Ability to work with minimal supervision within the nursing scope of practice. - Ability to think critically and analytically. - Ability to evaluate and appropriately respond to verbal and non-verbal communication from patients. - Ability to use good judgment to protect personal safety while performing duties. Company Description HealthTeam Advantage is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. HealthTeam Advantage (HTA), a Greensboro-based health insurance company owned by Cone Health, offers Medicare Advantage plans to eligible Medicare beneficiaries in 33 North Carolina counties. HTA has been certified by Best Companies Group as one of America’s Best Workplaces in 2025. To learn more about HealthTeam Advantage, visit htanc.com.

• You manage central inbound and outbound phone and email channels related to mortgage financing, home savings (Bausparen) and consumer installment loans. • As the first point of contact, you answer and resolve general and specific inquiries in the areas of mortgage financing, Bausparen and installment loans, and perform the associated administrative tasks with care. • You provide valuable support to our distribution partners when it comes to navigating and using the EUROPACE platform effectively. • You independently handle disbursement-related issues, including preliminary document checks and following up on outstanding items. • You process requests in a structured way and implement solutions with clean administrative execution, always keeping our service levels and availability targets in mind.

Role Description As a Bilingual Healthcare Customer Service Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. - Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed. - Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved. - Adhere to the client’s SLAs and consistently meet production targets. - Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes. - Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow. Qualifications - 2 or more years of customer service experience in any industry. - Knowledge of basic help desk software, computer software and Microsoft Office applications. - Strong problem-solving skills to bring inquiries to effective resolution. - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally. - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries. Requirements - Opportunities to travel through your work (0-10%). - The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

Role Description The Customer Success Manager (CSM) is responsible for managing a portfolio of customer accounts and driving long-term customer value through onboarding, adoption, retention, and growth. This role plays a critical part in ensuring customers achieve their desired outcomes while aligning with company goals around Gross Revenue Retention (GRR) and expansion. The CSM will act as the primary point of contact for customers, partnering cross-functionally with Sales, Product, Finance, and Customer Care to deliver a seamless customer experience. Key Responsibilities - Customer Lifecycle Management: - Own and manage a portfolio of customer accounts across the full lifecycle: onboarding, activation, adoption, renewal, and expansion. - Ensure successful onboarding by guiding customers through implementation and early value realization. - Proactively monitor customer health and engagement to identify risks and opportunities. - Retention & Growth: - Drive renewal strategy and execution to meet or exceed GRR targets. - Identify and support expansion opportunities in partnership with Sales. - Maintain accurate renewal dates, contract details, and account data within the CRM. - Customer Engagement: - Build strong relationships with key stakeholders and decision-makers. - Conduct regular check-ins and Quarterly Business Reviews (QBRs) aligned to customer goals. - Act as a trusted advisor by aligning product capabilities with customer business needs. - Operational Excellence: - Maintain high standards of CRM data integrity, including accurate tracking of activities, renewals, and account status. - Leverage reporting and insights (ARR, churn, engagement metrics) to inform account strategy. - Collaborate with internal teams to resolve customer issues and improve processes. - Cross-Functional Collaboration: - Partner with Customer Care to ensure timely resolution of support and technical requests. - Work with Product to provide feedback and advocate for customer needs. - Align with Finance and RevOps on billing, contract terms, and renewal processes. Qualifications - Strong customer relationship management skills with the ability to build trust and drive long-term partnerships. - Proven ability to manage a portfolio of accounts and own the full customer lifecycle. - Results-driven mindset focused on retention (GRR), growth (NRR), and customer outcomes. - Excellent communication skills with the ability to simplify complex concepts. - Strong problem-solving skills with a proactive, solution-oriented approach. - Experience working within CRM systems (preferably HubSpot). - Ability to interpret data and reporting (ARR, churn, renewal rates) to guide decisions. - Familiarity with SaaS subscription models, renewals, and contract management. - Strong organizational and time management skills. - Experience leading onboarding and activation efforts. - Ability to conduct QBRs and align product value to customer goals. - Skilled in identifying expansion opportunities and managing customer expectations. - Ability to navigate complex or escalated customer situations. Experience - 3+ years in Customer Success, Account Management, or similar client-facing role. - Experience working with B2B customers, ideally in SaaS, data, or subscription-based environments. - Proven track record of meeting or exceeding retention and/or growth targets. Preferred - Experience in construction data or related industries. - Experience working cross-functionally across Sales, Product, and Finance. - Exposure to onboarding program development or process improvement initiatives. Benefits - Eligibility to participate in the Company’s health/dental/vision and life insurance program on the first of the month following the date of hire. - Hubexo US contributes $650/month towards employee's healthcare premiums or a conditional medical opt-out credit ($150 per month) for employees who have other qualifying health coverage and choose to waive the Company’s medical plan. - Eligibility to participate in the company's 401K Retirement program after the first of the month starting day of hire; after twelve (12) months of continuous employment, the company will match 100% of your contributions of up to 10% of pretax income (vesting over 5 years). - Participation in 10 paid holidays over the calendar year. - After two months of continuous employment, you have access to a self-managed, unlimited paid vacation plan. - Up to 80 hours of paid “Extended Sick Leave.” - 100% Remote workforce.