Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description JOB DESCRIPTION: The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support. Our contact center is open 6:00 am-4:00 pm PST M-F. Our starting pay is $17.79 per hour. RESPONSIBLIITIES: Luxury Consumer Experience: Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products. Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. Ability to read and interpret techincal drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. Maintain Professionalism: Ensure composure and professionalism in all interactions, even in highpressure or complex situations. Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. Accurate Record-Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements. Qualifications High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork Associate’s or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Ability to communicate in English and French is a plus Additional Information Fortune Brands believes in fair and equitable pay. Base salary for this position is $37,000 annually ($17.70 p/h) USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description JOB DESCRIPTION: The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support. Our contact center is open 6:00 am-4:00 pm PST M-F. Our starting pay is $17.79 per hour. RESPONSIBLIITIES: Luxury Consumer Experience: Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products. Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. Ability to read and interpret techincal drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. Maintain Professionalism: Ensure composure and professionalism in all interactions, even in highpressure or complex situations. Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. Accurate Record-Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements. Qualifications High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork Associate’s or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Ability to communicate in English and French is a plus Additional Information Fortune Brands believes in fair and equitable pay. Base salary for this position is $37,000 annually ($17.79 p/h) USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

• Assists customers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of customer complaints and concerns • Ensures all relevant customer information is accurately documented • Attends all required meetings and adheres to company policies and procedures • Maintains acceptable attendance and punctuality standards • Ensures accurate trip data entry and documentation • Maintains a polite and courteous demeanor at all times • Demonstrates a strong commitment to producing high-quality work • Refers unresolved customer issues to the appropriate department for further investigation and resolution • Promotes a positive and collaborative working environment • Participates in additional projects and duties as assigned

Role Description The Community RN Care Manager manages high-risk, chronic-illness members to promote effective education, self-management support, and timely healthcare delivery, achieving optimal quality and financial outcomes. The Community RN Care Manager, in collaboration with the member and the interdisciplinary care team, will formulate and implement a care management plan that addresses the member's identified needs by assessing issues, resources, and care goals. A vital goal of the Community RN Care Manager is to manage the post-acute care of identified members to prevent or limit adverse health outcomes, frequent emergency room visits, and hospital readmissions. - Collaborates with providers and practice staff in identifying appropriate members for care management, utilizing established Care Management criteria. - Performs initial and periodic holistic assessments for identified care-managed populations, including physical and psychosocial concerns for members as appropriate. - Formulate and implement a care management plan that addresses the member’s identified needs. - Evaluate the effectiveness of the care plan in meeting established care goals; revise the plan as needed. - Collaborates with the healthcare team to revise the care management plan when changes occur. - Facilitates member access to community resources as appropriate in collaboration with Social Work. - Promotes member self-management and empowers members/families to achieve maximum wellness and independence. - Performs transitional follow-up calls for members recently discharged from acute hospitalizations. - Collaborates with providers and other healthcare team members to initiate transitions of care. - Determines and completes appropriate referrals to internal and external associates. - Participate in evening and weekend rotation for member transitional care needs. - Maintains accurate and timely documentation. - Strives to meet established standards for productivity. - Participates in regular team meetings and peer review activities. - Performs all duties and responsibilities according to the Nurse Practice Act. - Maintains appropriate professional boundaries with members, families, coworkers, and community providers. - Maintains a working knowledge of and adheres to applicable federal and state regulations. - Other duties as assigned. Qualifications - Associate Degree in Nursing. - Two years of combined nursing-related care experience and/or home care experience. - BSN or Advanced Degree in Nursing (preferred). - Case Management Certification desirable. - Case Management, Care Management, Telephonic Case Management, and/or Disease Management experience (preferred). Requirements - Registered Nurse licensed in North Carolina or a Compact state. - Current NC RN licensure in good standing. - Valid NC driver’s license. - Annual Flu Vaccine. Knowledge, Skills, and Abilities - Knowledge of care management concepts along the continuum, including principles of population health. - Knowledge of Medicare benefits. - Experience and ability to use Microsoft Office products and word-processing software daily. - Excellent written, verbal, and listening communication abilities. - Ability to manage conflict, stress, and multiple simultaneous work demands effectively and professionally. - Ability to successfully articulate the process of attaining goals and outcomes of care management. - Ability to apply clinical knowledge and experience in a care management role. - Ability to engage and collaborate with the member and significant others in the care management process. - Ability to care manage diverse populations without applying one’s values. - Ability to work with minimal supervision within the nursing scope of practice. - Ability to think critically and analytically. - Ability to evaluate and appropriately respond to verbal and non-verbal communication from patients. - Ability to use good judgment to protect personal safety while performing duties. Company Description HealthTeam Advantage is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. HealthTeam Advantage (HTA), a Greensboro-based health insurance company owned by Cone Health, offers Medicare Advantage plans to eligible Medicare beneficiaries in 33 North Carolina counties. HTA has been certified by Best Companies Group as one of America’s Best Workplaces in 2025. To learn more about HealthTeam Advantage, visit htanc.com.