Role Description The Chief Revenue Officer (CRO) at Appinio will own the entire go-to-market (GTM) function, leading global Sales, Customer Success, and Revenue Operations to drive the growth of our AI-driven, product-first market research platform. This is one of the most critical executive roles in the company, directly responsible for driving revenue, scaling international markets, and ensuring that our GTM functions operate as a cohesive, high-performance engine. This is a rare opportunity to own and shape the full commercial growth engine of a rapidly scaling, AI-driven research SaaS company. The CRO will directly influence product monetization, international expansion, and Appinio’s next growth phase as a true business co-architect, and will be fully accountable for revenue performance, pipeline health, monetization, and customer expansion across all regions. - Growth & Revenue Leadership: Develop and execute a scalable, data-driven growth strategy aligned with profitability, CAC efficiency, and payback discipline; Own end-to-end revenue responsibility including ARR, Net Revenue Retention (NRR), pipeline coverage, and new logo acquisition. - GTM Excellence: Build and scale a globally integrated GTM engine across Sales and Customer Success. Define and continuously optimize the GTM operating model, sales motions, and funnel architecture. - Sales Strategy & Execution: Design and lead a high-performance sales organization across SMB, Mid-Market, and Enterprise. Drive forecasting accuracy, pipeline quality, and predictable revenue delivery. - Customer Success, Expansion & Monetization: Drive customer success strategies that maximize lifetime value, reduce churn, and systematically expand revenue within existing accounts. - Pricing, Packaging & Commercial Strategy: Own pricing strategy, packaging, monetization logic, and discount governance. - International Expansion: Lead international revenue growth with a strong focus on the US and UK, while strengthening DACH and Southern Europe. - AI-Driven Revenue Enablement: Leverage automation and AI to transform lead generation, sales enablement, onboarding, and customer expansion. Qualifications - Proven senior GTM leadership experience, ideally in B2B SaaS with responsibility for €20m–€100m revenue. - Demonstrated success in scaling from founder-led sales to process-driven, predictable revenue organizations. - Strong commercial background across Sales, Customer Success, and Revenue Operations. - Deep understanding of modern pipeline economics, forecasting, RevOps, and unit economics. - Experience in enterprise sales and complex B2B buying environments. - Strong Product-Led Growth (PLG) understanding with monetization focus. - Track record of international scaling, ideally also in the US. - Strategic thinker with hands-on execution strength. - High resilience, transformation mindset, and comfort in fast-moving growth environments. Benefits - Flexibility Policy: No hard cap on the number of vacation days you can take. - Temporary Work from Abroad: If you're based in the EU, you can work outside your country of residence for up to 180 days per year. - All the hardware you need and your own MacBook. - If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space. - Subsidised Urban Sports Club or ClassPass membership based on location. - Access to co-working spaces if located in cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York).

• Run Revenue Operations • Be accountable for the end-to-end operational infrastructure across Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and Dev & Integrations, leading the team that delivers • Own outcomes for pipeline mechanics, forecasting, territory design and assignment, lead routing, and deal operations across enterprise, mid-market, and growth segments • Drive accountability for renewal and expansion operations across the client lifecycle, partnering closely with Client Services and Creator Success • Establish and maintain the operational cadence (weekly performance reviews, monthly business reviews, quarterly planning cycles) with rigor and consistency • Serve as the senior operational partner to the CRO, CMO, CFO, and cross-functional leadership on go-to-market execution • Own revenue enablement strategy, ensuring sellers and go-to-market teams have the tools, content, training, and operational support to perform at their best • Represent revenue operations at the executive table and in board-level operational narrative • Transform How We Operate • Be accountable for the tech stack (Salesforce, HubSpot, Clay, ChiliPiper, Nooks, Chorus, and more) • Evaluate what's working, what's redundant, and what needs to changeDrive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities • Champion the redesign of processes that have scaled past their original design, from lead-to-opportunity handoffs through campaign operations workflows • Drive adoption of AI-powered workflows, automations, and agent-assisted processes that accelerate the team and the functions it supports • Partner with the Director of Enterprise Data to ensure operational systems feed clean, structured data into the business intelligence and AI infrastructure layers • Develop and own a forward-looking operations roadmap that aligns to company OKRs and the broader AI transformation strategy • Lead the Team • Manage and develop three direct reports: a Principal RevOps Manager, a Director of Creator Operations, and a Head of Sales Enablement, each with established teams and domain expertise • Own the operating model for revenue operations, including org design, hiring roadmap, and how the function evolves as the business scales • Set clear priorities across six sub-functions running concurrent workstreams in a fast-moving environment • Build a culture of operational excellence, intellectual curiosity, and continuous improvement • Set strategic direction while staying close enough to the work to unblock problems, pressure-test decisions, and maintain credibility with your team

Role Description Responsibilities include: - Approving and denying transactions. - Identifying, analyzing, and organizing the correction of interface and systematic errors to optimize systems operations. - Collaborating with management to ensure appropriate workflow process and improvement. - Preparing reporting and analyzing information. - Performing department tasks and assignments as requested by leadership. - Serving as department representative in projects. Qualifications - 2 years of healthcare experience. - No educational requirement. Requirements - FTE: 1 - Possible Remote/Hybrid Option: Remote - Shift Rotation: Day Rotation (United States of America) - Weekends: No - Holidays: No - Call Obligation: No - Union: Union Posting Deadline: N/A - Compensation Range: $21.08 - $31.62 Benefits - Comprehensive medical, dental, vision, life, and disability insurance. - Supplemental options to fit your needs. - 401(k) plan with employer contributions. - Professional development through training, tuition reimbursement, and educational programs. - Flexible scheduling and generous time off. - Wellness resources focused on physical, mental, and emotional health. - Benefit eligibility may vary.

• You, as the Senior Director, Revenue Operations, will be responsible for helping the team scale while meeting our productivity and efficiency goals. • The scope includes reporting, analytics, sales process and tools improvements, plus cross-functional initiative support. • Additionally maintaining the data integrity and being responsible for the day to day support and maintenance of SFDC. • Develop standard reports and dashboards for sales activities, pipeline, bookings, commissions, and forecasting • Maintain KPIs around sales productivity and quota attainment • Provide support for annual revenue and territory planning • Market analysis, competitive analysis etc. • Support quarterly business review (QBR) process with analytics, logistics, and presentations • Leverage data science methodologies to analyze pipeline performance, customer behavior, and revenue trends, translating insights into actionable GTM strategies. • Evaluate, implement, and optimize modern GTM tools to enhance pipeline generation and efficiency. • Partner with Sales, Marketing, and RevOps stakeholders to build scalable data models that improve forecasting accuracy, segmentation, and targeting. • Drive experimentation and A/B testing across GTM motions to continuously improve conversion rates and pipeline velocity. • Ensure seamless integration and data flow across GTM systems maintaining high data quality and usability. • Stay current on emerging GTM technologies and AI-driven tools, recommending and implementing solutions that create competitive advantage. • Create and maintain communication platforms for the sales organization with relevant updates and announcements. • Coordinate vendor agreements, contracts, licenses, and renewals for all sales systems and tools. • Centralized help-desk providing support for sales systems including Salesforce, Chatter, etc. for the sales organization. • Primary liaison for the sales team and sales contracts attorney. • Primary responsibility for creating sales quotes, managing discounting process within guidelines for both end users and resellers. • Support and responsibility for RFP responses. • Support customer contracting process including contract reviews, working with outside counsel, managing redline cycles, and obtaining signatures. • Maintain sales operations file repository with appropriate role based access cross-functionally. • Maintain most up to date Company approved document templates to aid accurate sales motion. • Maintain Salesforce.com including support of daily operations, configuration changes, data hygiene and integrity, reporting, training, and troubleshooting. • Ensure all CRM processes enables us to consistently gather high-quality data and provide clear visibility into the sales pipeline at all stages. • Create and maintain documentation on processes, policies, application configuration, business rules and help related materials for users. • Keep up-to-date on new Salesforce.com features and functionality and provide recommendations for process improvements. • Manage the relationship with, and project manage the work of, external Salesforce development resource. • Partner closely with Marketing leadership to align demand generation, pipeline creation, and revenue goals across the full funnel. • Own end-to-end funnel analytics, including lead flow, conversion rates, pipeline velocity, attribution, and ROI reporting across campaigns. • Develop and maintain dashboards and reporting that provide clear visibility into marketing performance, pipeline contribution, and forecast impact for executive leadership. • Ensure strong data governance and process alignment between Marketing Automation platforms and Salesforce. • Define, document, and optimize lead management processes, including lead scoring, routing, SLAs, lifecycle stages, and handoffs between Marketing, SDRs, and Sales. • Drive continuous improvement of marketing operations workflows, tools, and reporting to increase efficiency, scalability, and impact. • Serve as a key operational liaison between Sales, Marketing, and Finance to ensure consistent metrics, shared accountability, and aligned decision-making. • Assist with developing and administering sales incentive compensation plans. • Identify operational challenges and improve sales processes across Enterprise, Government and Business Development segments of the business. • Assist with budgeting planning and activities for RL Sales. • Develop and maintain standard operating procedure manual for all sales processes. • Identify, design, and implement sales process improvements; maintenance of sales policies, business rules, guidelines, and training materials. • Work with the sales team to vet, onboard, train and ready them to be effective members of the sales organization. • Serve as primary liaison between Sales, Marketing and Finance. • Other duties as assigned.