Join our Team About this opportunity: We are now looking for a Product Support Professional to join our team in EUHW CX TS APAC in Japan. As a member of the team, you will providing technical support to customers utilizing our products. The primary objectives include ensuring the smooth integration of our products into customer networks and promptly addressing any arising issues. This job demands close interaction with BNEW Development teams, Systems & Technology, and Product Line and Customers. This role will give excellent opportunity to be exposed to various functions across the EUs as well as to the EU Leadership team. The main tasks and responsibilities are to handle the technical dimension of proof of concepts, demos, trials, product introduction, deployment, maintenance, and support operations of different products, to improve customers product perception through: Main Responsibilities: - Drive and support investigation and analysis of customer issues according to established processes (CSR, Design consultations, TRs etc) and be an interface to design for issue resolution. - Interact with customers professionally and courteously to understand their technical issues and provide appropriate solutions. - Perform fault reproduction during the troubleshooting in Ericsson environment (e.g. labs). - Support 24/7 emergencies, FTS (follow the sun) and on call duties. - Collaboration with design teams during the initial stages of product development to offer insights based on real-world product behaviour and usage in the field. - Support FFI projects and provide guidance during the product introduction activities and focused deployment phase (roll out support for strategic products). - Supporting PoC, demos and trials. - Should be able to support and execute deployment activities in own lab or network environment, and in a customer network. - Enhance technical proficiency through knowledge sharing, training, mentorship, and continuous learning initiatives. - Evolve in AI transformation journey You will - Have broad RAN/ERS knowledge with the ability to dive into specific areas. - Have Customer Insight and mindset. - Deliver Results and Meet Customer Expectations. - Network with people from different teams. - Address Customers and Senior management concerns and inquiries. To be successful in the role you must have: - Bachelor's Degree (Masters preferred) in relevant science or engineering - Communicate complex technical concepts in a clear and understandable manner. - Analytical and problem-solving skills to identify issues, evaluate alternatives, and make informed decisions to overcome challenges during the solution development process. - Great team player while being able to work individually - Self Learning mindset - Provide training to the global community. - High degree of flexibility to work in a changing environment. - Ability to work under intense customer pressure. - Comfortable working in the lab Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Japan (JP) || Yokohama Req ID: 780356

Role Description This role is for engineers who can independently own meaningful parts of a system. As an Engineer II, you are expected to move beyond execution and take responsibility for how systems behave in production. You will design, build, and improve services while owning their reliability, performance, and long-term maintainability. You will work across backend systems, infrastructure, and reliability, with increasing responsibility for decision-making and system design. You are not just implementing tasks—you are accountable for outcomes. What You Will Do - Design, build, and maintain backend services and APIs - Own specific systems or components, including their reliability in production - Debug complex issues across services, infrastructure, and data flows - Improve system performance, scalability, and fault tolerance - Contribute to CI/CD pipelines, deployment processes, and release quality - Use LLM tools effectively to accelerate development while maintaining quality - Participate in incident response and lead root cause analysis efforts - Collaborate with product and engineering to define clear, testable solutions - Contribute to system design decisions and technical tradeoffs Qualifications - 3–5 years of experience building production software systems - Strong proficiency in at least one backend language (Python preferred) - Experience designing and building APIs and working with databases - Solid understanding of system design fundamentals (scalability, reliability, failure modes) - Ability to debug across layers (application, infrastructure, data) - Demonstrated ownership of systems or major features - Comfort working in environments with real operational constraints Strong Signals - You have owned a system or service in production - You proactively identify and fix reliability or performance issues - You think in terms of tradeoffs, not just implementation - You improve systems beyond your immediate scope - You use tools (including AI) to increase speed without sacrificing quality - You help raise the bar for those around you What Success Looks Like - Systems you own are stable, reliable, and well understood - Production issues are identified, resolved, and learned from quickly - You reduce dependency on more senior engineers for execution - You make sound technical decisions with limited guidance - You improve how the team builds, tests, and ships software How We Work We operate with a small set of principles: - Focus on a small number of important goals - Measure what matters and make it visible - Own outcomes, not just activity - Ship consistently and improve through discipline You are expected to lead by example in how you apply these principles. Who Should NOT Apply - You are looking for a purely remote role - You prefer narrowly scoped tasks over system-level ownership - You are not interested in production responsibility or operational accountability - You rely heavily on direction for technical decisions - You avoid debugging complex, ambiguous problems - You are not interested in improving systems beyond your assigned work Compensation - Competitive, market-aligned salary - Additional compensation and growth tied to performance and impact Why This Role This is an opportunity to become a strong mid-level engineer by owning real systems. You will work on infrastructure and applications used by financial institutions, operate under real constraints, and develop the judgment required to design, build, and maintain production systems. If you want to take the step from contributor to owner—and are willing to be held accountable for system outcomes—this is the role.

• Develop and optimize SQL queries, stored procedures, and routines • Build and maintain ingestion, transformation, and provisioning pipelines (ETL/ELT) • Model relational (OLTP) and analytical (OLAP/dimensional) data • Translate business requirements into technical solutions • Serve as the technical point of reference for the area

• Executar a análise de falhas e as simulações de Carga por Elementos Finitos (FEA) em Solidworks para produtos do setor agro.