• Support our clients and the business with operational duties and all trade support functions to ensure sufficient trade and syndicated facility data integrity. • Guiding clients through our interface, creation of Primary and Secondary trades, managing closing of trades. • Accurate reviewing of the documentation, timely execution of requests from clients. • Daily review and action of control and exception reports. • Strict adherence to processing deadlines, quality-controlled operational processes, and LSTA standards for processing and closure of primary and secondary par loan transactions and/or trades. • Pro-actively identifying internal and external trade and system related issues. • Work seamlessly with internal partners and management on resolution plans and/or additional escalations. • Capture and channel user feedback through proper communication and listening skills. • Partner with leaders, peers, product associates, sales, and relationship managers on required projects to service our clients.

• Collaborate with the Business Unit (BU) global trade and customs leads to develop and coordinate an overall approach for customs operations processes across multiple BUs • Support the design of a customs operations approach that enables RTX to operate with more common, collaborative, and interoperable processes & systems • Drive alignment across customs areas, including appropriate connectivity to the upstream and downstream processes to achieve the overall oneRTX: PST objective • Influence key decision-makers on critical system design choices for customs operations, providing expert guidance to shape RTX’s overall approach to customs operations • Engage with RTX’s system integration partner, supporting system blueprint and design sessions to ensure the customs operations processes are fully integrated with broader systems and tools • Partner with RTX Business Units, Enterprise Services and Corporate Functions on development of future state process improvements • Travel ~ 25%-40%, primarily to Richardson, TX and other major RTX US sites (Farmington, CT; Cedar Rapids, IA; and Charlotte, NC)

• Manage a team of associates and senior associates responsible for health plan accounts receivable activities. • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality. • Coach team members on issue resolution, payer nuances, and effective work prioritization. • Maintain and continuously improve SOPs related to Health Plan AR workflows. • Work cross-functionally to resolve operational blockers and support billing process stability. • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment. • Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively. • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability. • Translate high-level departmental goals into actionable team-level workflows and performance standards. • Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not.

• Manage end-to-end contractor lifecycle: outreach, onboarding, contracts, tracking, offboarding. • Draft engagement letters; secure approvals; prepare ICAs/FoOs; manage legal review and redlines. • Distribute executed contracts; coordinate W-9, ACH, and vendor setup in CloudSuite/PSA. • Maintain contractor systems; ensure IT provisioning and access (ERP, Workfront). • Track hours, monitor compliance, and resolve system issues in partnership with the Enterprise Systems team. • Support vendor and software utilization; maintain contract dates, license costs, and user lists. • Support the business in drafting and routing MSAs for new vendors; manage renewals and payment arrangements. • Govern tools tracker to prevent duplicate sign-ups and collaborate with IT where needed and identify areas of overlap; publish catalog for internal visibility. • Identify opportunities for multi-service line enterprise contracts; negotiate contracts as needed • Partner with IT for security and compliance while retaining business-specific configurations. • Review timesheets and assist with adjustments; validate ERP data • Maintain PSA admin access and Contract Management System licenses to support workflows for freelancers, vendors, and client-specific requests • Coordinate with Finance and Legal for approvals and reporting needs • Set up vendors and freelancers in Workfront; onboard and offboard users • Manage exceptions reports, update user groups, and create new brands as needed to support 3rd party contractors. • Perform periodic audits (e.g., W-9 compliance, vendor documentation). • Support special projects across agency operations • Facilitate end-of-month and monthly timecard/invoice reminders for Contractors and other vendors • Assist with cross-functional requests from Operations, Finance, and IT as needed.