• Own end-to-end implementation of the commercial and medical affairs technology stack. • Stand up the field force toolkit operational on day one. • Partner daily with the Heads of Sales, Marketing, Market Access, and Medical Affairs. • Drive adoption across commercial and medical affairs. • Co-own the technology roadmap with leadership.

Title: Regional Director, Commercial - Heartland Location: USA - Ohio Remote Job Description: About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. About the Role We are looking for a Regional Sales Director to join our Sales and Go-to-Market team. Leader must be based in the Heartland region, reporting to the Regional Vice President of West You will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of cloud transformation, you will help cement our position as the world leader in cloud security. What you’ll do (Role Expectations) - Recruit, hire and develop world-class sales talent, build development plans for each sales rep, and coach and motivate sales team to overachieve on targets - Understand and solve customer pain points through Zscaler's unique value proposition - Be the GM of your business and create a plan for success, and accurately forecast business monthly/quarterly/yearly - Act as the executive sponsor for key partners to create joint plans, generate pipeline and drive opportunities to closure Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - 2+ years of full-cycle sales leadership experience within the software or security industry - Bachelor’s degree or equivalent practical experience - Progressive selling experience engaging with enterprise accounts and selling at the C-Level - Residency in or willingness to commute within Ohio What Will Make You Stand Out (Preferred Qualifications) - Established relationships with current and prospective customers and a deep understanding of how technology facilitates high-level business goals - Proficiency in strategic sales planning with a proven track record of closing net new logos - Experience meeting or exceeding sales targets while leveraging channel partnerships #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $140,700 - $201,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Own the Quality evolution roadmap, including the transition from manual, sample-based evaluation to AI-powered scoring, automated coverage, and always-on quality insights • Leverage AI, speech analytics, and interaction data to surface actionable coaching and process improvement opportunities • Design and maintain quality scorecards, evaluation criteria, and calibration standards – leading sessions calibration sessions to ensure consistency across evaluators and time • Perform deep-dive analysis on quality trends, complaints, and outliers, generating executive-level reports with actionable insights • Design feedback loops connecting quality insight to action – whether that’s coaching, training updates, documentation changes, workflow updates, or technology needs • Conduct structured root cause analysis on critical failures, escalations, and member complaint trends • Build business cases for improvement initiatives with clear ROI projections and measurable impact • Pilot and test new processes, workflows, and member interaction scripts before scaling; create and maintain SOPs and documentation standards • Partner with the Member Services leadership team to define and execute a multi-year Quality Assurance and Continuous Improvement strategy aligned to company growth objectives • Build, lead, and develop a team of QA analysts and continuous improvement practitioners including certification pathways, analyst development tracks, and Green/Black Belt mentorship • Represent operational excellence in cross-functional forums, present findings, risks, and recommendations to executive leadership • Champion a continuous improvement culture across Member Services, partnering with Operations, Technology, Product, Training, and Compliance on integrated initiatives • Ensure compliance with healthcare regulations (HIPAA, CMS, state requirements), partner with Legal and Compliance teams on audit readiness, and lead corrective action plans.

• Lead and oversee a national field claims organization handling Residential and Commercial Property claims, both first and third party. • Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives. • Establish and maintain best practices, operational standards, and performance benchmarks across all regions. • Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives. • Provide technical and operational oversight of complex, severe, and high-exposure property claims. • Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations. • Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed. • Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes. • Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling. • Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation. • Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance. • Lead, mentor, and develop regional and field claims leaders and adjusting staff nationwide. • Drive talent development, succession planning, and performance management across the field team. • Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling. • Manage budgets related to field operations, staffing, and casualty claim expenses. • Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality. • Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.