Role Description This offshore role functions as the "Evergreen Customer Support Call Centre." It serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults—this role ensures clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling. Key Responsibilities - Customer Technical Support (Call Centre Function) - First Response: Manage incoming technical support calls and emails redirected from the Job Scheduling team. - Technical Troubleshooting: Provide real-time desktop support to assist clients through common issues (e.g., Wi-Fi re-connections, monitoring app setup, and basic product troubleshooting). - Issue Resolution: Access client records in HubSpot and Simpro to identify specific product suites and installation history to provide accurate, tailored advice. - Escalation Management: Resolve as many issues as possible at the desktop level; only escalate complex technical faults to the Leading Hand Tradesman when physical onsite intervention is required. - Desktop QA & Safety Audits - Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions within Simpro to ensure field teams are adhering to safety protocols. - Photo Quality Assurance: Systematically audit installation photos in Simpro to verify workmanship quality and ensure technical standards are met before a job is finalised. - Warranty Coordination: Use HubSpot to log and track warranty claims, ensuring the client is kept informed throughout the process until a resolution is reached. - Strategic Support Objectives - The Client: Receives immediate, professional technical assistance, improving the overall customer experience. - Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and quality control. - Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and dispatch. Qualifications - Exceptional verbal and written English (AUS) communication skills. - Strong technical aptitude with the ability to guide clients through technical processes over the phone. - High level of attention to detail for desktop auditing of safety and quality documentation. - Proficiency in HubSpot and Simpro is highly desirable. - Patient and professional manner when handling customer support enquiries. Requirements - Fulltime - 40 Hours - VA Rate: $10AUD per hour - Business Unit: Client Customer Support Centre - Reports to: Leading Hand Tradesman / Job Scheduling Coordinator - Primary Systems: HubSpot (The Brain) & Simpro (Technical Data)

Role Description The Advisor, Data Management & Governance Technical Writer will be responsible for advancing and maturing Data Management capabilities across the enterprise with a focus on improving metadata quality in Collibra and overall data literacy. This individual will be the final reviewer on assets within our metadata management tool (Collibra). Strong background in technical writing is necessary. This will require proofreading, editing, and communication with the original author. They will be responsible for making sure the descriptions are understandable to an audience with no previous background in the data. They will align metadata for consistency. - Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. - Proofreading/editing of metadata related content in Collibra. (No technical expertise in Collibra is required.) - Create writing style-guide for Collibra. - Create Standard Operating Procedures (SOPs). - Perform audits of existing content in Collibra based on style-guide. - Ensure processes are being followed and documentation is being maintained. - Maintain metadata records in Collibra in support of Enterprise Data Management initiatives. - Support data stewards on the use of Collibra. - Support the creation of learning materials. - Focus on metadata quality and drive improvement. - Coach, mentor, advise on best practices related to metadata management. - Partner with other teams to improve processes. Qualifications - 4-8 years of experience, preferred - BA, BS or equivalent experience in related field preferred. Advance Degree preferred. - Technical writing skills. - Excellent presentation skills. - Strong attention to detail. - Strong understanding of metadata. - Data focused mindset. - Collibra experience preferred (very much a nice experience to have. This can be learned on the job.) - Metadata management experience. - Data Management experience preferred. - Understanding of workflow development. Requirements - Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. - May contribute to the development of policies and procedures. - Works on complex projects of large scope. - Develops technical solutions to a wide range of difficult problems. - Solutions are innovative and consistent with organization objectives. - Completes work; independently receives general guidance on new projects. - Work reviewed for purpose of meeting objectives. - May act as a mentor to less experienced colleagues. Benefits - Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.

Role Description IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners, we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: - Smart people with a passion for technology - Ability to solve challenging business problems - Self-directed professionals - Hunger to continually learn and grow Responsibilities: - Support the Audit Liaison team by developing, organizing, and maintaining high-quality documentation that supports audit readiness for the organization - Collaborate with system owners, technical subject matter experts (SMEs), and FIAR lead to translate technical control activities, configurations, and workflows into well-structured, audit-ready materials - Understand the needs, requirements, and technical skill levels of the intended audience to create documentation that addresses their specific use cases and provides clear instructions - Review and revise existing documentation to maintain accuracy, clarity, and consistency - Incorporate feedback from users, support teams, and internal stakeholders to continuously improve the documentation Qualifications - US Citizen - Active Secret Clearance Required - Technical writing: P3 - Advanced Company Description IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.

Role Description We are looking for a highly accurate technical specialist to analyze and design network solutions. The technical specialist's duties include: - Providing technical assistance - Solving customer service queries - Troubleshooting hardware and software issues - Managing security functions - Overseeing the configuring of computer parts Responsibilities: - Show up at least 10 minutes prior to discussion start time - Participate by completing written and oral instructions - Complete written survey provided for each panel - MUST actually use products and/or services, if provided - Review and use new products or services before they are launched to the public Qualifications - Child Related (individuals with children 18 yrs or younger) - Cell Phones (Apple, Android, or Windows... Prepaid or Contract) - Must have either a smart phone with working camera or webcam on desktop/laptop - Must have access to a reliable internet connection - Desire to fully participate in one or several of the above topics - Ability to read, understand, and follow oral and written instructions - No experience required but must be able to work independently - High school diploma or its equivalent - This position is perfect for those looking for temporary, remote work Benefits - This is a great way to earn additional income from the comfort of your home - Flexibility to take part in discussions online or in-person - No commute needed if you choose to work from home - No minimum hours - You can do this part-time or full-time - Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products - $75-$150 (per 1 hour session) - $300-$750 (multi-session studies)