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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Client Service Team Lead
Location
United States
Posted
23 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Client Service Team Lead
Gallagher
Role Description The Client Service Team Lead plays a pivotal role for clients within a pooled service model, supporting day-to-day service needs. This role delivers advanced client service support, operating with a high degree of autonomy to resolve complex client issues. This position may act as a functional lead by coordinating and guiding the work of others to drive operational efficiency without formal supervisory responsibility. How you'll make an impact - Operational Leadership: - Work autonomously within established procedures to provide efficient and effective service to clients. - Serve as a key resource for guidance on complex client issues. - Provide training and mentorship to other Account Representatives. - Client Service & Relationship Management: - Ensure timely and accurate delivery of service while building strong relationships with clients and carriers. - Serve as the primary escalation point for client inquiries and concerns. - Act as a Subject Matter Expert on product and service offerings. - Strategic Contribution: - Support the development and implementation of strategies to enhance the Pooled Services Model. - Utilize data and analytics to provide insights and feedback to leadership on client trends, operational challenges, and workflow challenges. - Renewal Process: - Manage the entire end-to-end renewal process including: - Reviewing policies for accuracy and relevance. - Updating client information as needed. - Ensuring timely delivery of renewal documents to clients. - Complete renewals independently, without sales support, and ensure seamless delivery to clients. - Remarket Support and Escalations: - Provide remarketing solutions to clients to find the best coverage and pricing options. - Act as an escalation point for more complex remarketing solutions. - Risk Review with Client: - Conduct risk assessments with clients to identify exposures and recommend appropriate coverage solutions. - Cross-Sell & Rounding Accounts: - Support sales efforts by identifying opportunities to cross-sell or round out accounts to ensure comprehensive coverage for clients. - Conflict Resolution: - Ability to deescalate client issues with empathy and professionalism, ensuring timely resolution and customer satisfaction, particularly in high complexity situations. - Complexity / Autonomy: - Manage and resolve highly complex accounts with a high degree of independence. - Apply advanced knowledge of procedures, tools, and insurance concepts. - Exercise sound judgement when navigating competing priorities, ambiguous situations, and cross-functional dependencies. - Act as a key contributor through individual performance and leadership influence. Qualifications - 3-5 years of experience in insurance experience required. - Strong understanding of insurance marketing, renewals, carriers, and claims processes. - Demonstrated ability to support complex accounts and resolve advanced service issues. Requirements - Expert knowledge of insurance products, policy structures, and coverage. - Highly proficient in technology and workforce management systems. - Excellent communication and interpersonal skills, with the ability to explain complex topics clearly. - Client-focused mindset with the ability to build relationships and trust quickly. - Advanced problem solving and analytical skills. - Collaborative mindset with the ability to lead through influence. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...
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Title: Retail Investment Services Associate Location: Colorado Springs, CO - Building 2 Job Description: At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business.With a career at the firm, you can expect opportunities to create real impact at workand in your community. You’ll enjoy resources to support your career path, as well ascompensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and valuesdifferences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary Provides high-quality support to clients with standard service requests on a daily basis. Responsibilities - Serve as the first point of contact for inbound client service requests. Responding to requests for mutual fund transactions, providing account information, and influencing client adoption of digital capabilities - Understand the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. - Develop and maintain proficient knowledge of T. 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Title: Tamachek Linguist, Corporate Language Support Services Location Remote Operations Support - Huntsville, AL 35806 US (Primary) Job Description: Description ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. 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This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc. Job Description Summary: Yorktown Systems Group, Inc. (YSG) and The Unconventional (TU) are seeking qualified linguists to support current and future foreign language and linguistic requirements. These needs may include interpretation, translation, transcription, and other Linguistic Support Services (LSS) for the company, its current clients, and potential government contracts. Responsibilities may involve providing interpretation services in both in-person and virtual settings; translating written, electronic, audio, and video materials; reviewing and editing documents; and delivering foreign language instruction in classroom or virtual environments. Additional linguistic services may be required as needs arise. This announcement is an open, evergreen requisition intended to support multiple current and future requirements across YSG and TU. It is not tied to a specific client, project, organization, or location. Candidates who apply may be considered for a range of language support roles throughout the YSG/TU portfolio as opportunities become available. 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Clearance: CAT I linguist shall be Local Nationals (LN) / Third Country Nationals (TCN) / uncleared U.S. Citizen and pass a background check. CAT II linguists and shall be U.S. Citizens and in possession of a SECRET SECURITY CLEARANCE. CAT III linguists shall be U.S. Citizens and possess a TOP SECRET SECURITY CLEARANCE with SCI access. Location: Remote / Various CONUS / Various CONUS Locations Travel: Some travel may be required Security Clearance Travel Some travel may be required Job Type Full-Time Exemption Type Exempt Category Contractors EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.

