Title: Client Relations Specialist Location: West St. Paul, MN Department: FINANCIAL WORKER UNIT V - 2100205 Job Description: General Description POSTING TYPE: Open Competitive DEPARTMENT: Employment and Economic Assistance HOURS: Full Time HIRING RANGE: $65,638 - $82,048/year FULL SALARY RANGE: $65,638 - $102,560/year (Grade 107) LOCATION: Northern Service Center and Western Service Center UNION: AFSCME CLOSE DATE: Thursday, May 14, 2026, at 4:30 p.m. What You Will Do Client Relations Specialists evaluate Dakota County residents' basic needs, health and well-being are met by assessing their social, economic, and health related issues. They promote self-sufficiency and identify appropriate services for clients by helping clients navigate multiple County, State and Local systems and processes to obtain needed services. Client Relations Specialists facilitate effective interdepartmental programs, processes, and communications and navigate systems to minimize barriers to program eligibility for clients working with multiple departments. The Client Relations Specialist serves as a liaison across departments, with providers and contracted agencies for people, systems, and processes and navigate multiple systems with clients to ensure eligibility requirements are met appropriately and in a timely fashion. Who We Are Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. Our motto is “Be More” and we strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation. Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves. Minimum Qualifications Bachelor's degree AND 2 years of qualifying experience OR Associate's degree AND 4 years of qualifying experience OR High school diploma or GED AND 6 years of qualifying experience AND A valid driver's license is required. What counts as qualifying experience? Work as a financial worker in Minnesota within the last five years. OR A mix of financial worker experience and experience in public sector, human services, education/training, or the financial industry. Preferred Qualifications Knowledge and experience using MAXIS and MEC2 Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions. Interview Dakota County residents to assess their needs, gather information, and determine which available resources can meet those needs. - Requires Minnesota Public Assistance (SNAP, MFIP, EA, CCAP, etc.) experience: help clients with paperwork, complete intake and ongoing case maintenance for Public Assistance programs, explain the requirements and help Dakota County residents gather the necessary documentation. - Determine client needs, level of service, and eligibility for program and community resources in collaboration with other team members. Assist clients with applying and maintaining benefits, provide education and support to clients regarding program services and benefits. - Determine which barriers exist and examine ways to mitigate the impact and provide best available services. - Determine clients' economic, social, and health-related issues. Provide services by assessing and determining financial assistance program eligibility. - Coordinate services by collaborating with interdepartmental staff and external service providers. - Reassess clients' needs and eligibility criteria to determine continued program eligibility. - Provide client advocacy services within Dakota County and external agencies. - Represent the County as an SSI/SSDI Outreach, Access & Recovery (SOAR) advocate assisting residents with applying for Social Security benefits (training provided). - Represent the agency in internal and external workgroups and advisory committees, document and prepare presentations. - Demonstrates a commitment to support cultural diversity County wide and actively supports the County's diversity initiatives and works to address the needs of diverse and underserved communities. - Provide training on programs, work methods, and procedures to other staff. - Assists management in the evaluation of effectiveness of interdepartmental programs and processes; makes recommendations to develop or revise procedures for the consideration of management. - Transport clients to / from appointments, may accompany clients to treatment or required meetings, maintain associated records. - May travel to client's home to meet, deliver resources or to obtain a signature on require paperwork. - Perform other duties as assigned. ESSENTIAL FUNCTIONS: 1 - 10 Knowledge, Skills & Abilities and Work Environment - Demonstrate an understanding of and respect for the diversity of customers, staff, and co-workers. - Creates a respectful workplace that promotes equity and addresses the needs of diverse and underserved communities. - Ability to assess a persons' social, economic, emotional, and health needs. - Ability to assess complex life situations and make related decisions and recommendations to resolve problems. - Extensive knowledge of economic assistance, social service and public health and public assistance programs and resources. - Knowledge of mental and physical illness, developmental disabilities, adult, and child protection criteria. - Considerable ability to work effectively with the public, multiple departments and County associates in a professional manner. - Possess strong customer service skills to effectively communicate with both internal and external customers both orally and in writing. - Ability to work under stress and use discretion in making decision. - Ability to organize work efficiently and effectively. - Ability to communicate effectively both orally, virtually, and in writing. - Ability to work independently and as a team member. - Working knowledge of computer software and information systems such as MAXIS, MEC2, MMIS, and METS. - Currently or within last 9 months, have Minnesota State access to MAXIS. - Ability to prioritize work within the agency according to client and agency needs. - Ability to conduct research, analyze, and coordinate work. - Knowledge of community resources. - Must possess a high level of analytical skills. Work Environment Work is primarily sedentary; it is usually accomplished while incumbent is comfortably seated at a desk or table. There is some walking and travel to sites in the community and client's homes for meetings and conferences away from the regular place of work. Items carried typically include light objects such as briefcases, laptops, notebooks, work papers, and reports. Lifting of moderately heavy objects generally is not required. Location & Schedule Staff in this classification will start by working full-time in the office for training purposes. Once there is demonstrated knowledge, skills, and ability to complete assigned work, it may lead to a hybrid schedule. In-person work is at our Northern Service Center in West St. Paul and Western Service Center in Apple Valley, telework needs to be completed in a designated off-site location. Work is performed Monday through Friday during regular business hours (8:00 a.m. to 4:30 p.m.). Selection Process - You submit an online application that includes supplemental questions - We assign you a score based on your qualifications - Top scoring candidates are referred to the hiring manager for interview consideration - We conduct interviews and reference checks before extending an offer - We extend an offer and conduct background checks Benefits - Comprehensive and affordable medical, dental, vision, and other benefits - Excellent work-life balance - Generous paid time off (accrual rate starts at four weeks per year) - Eleven paid holidays each year and one floating holiday - Pension with a generous employer contribution - Ability to work from home some of the time

• Build and nurture relationships with developer communities across social media, events, meetups, and forums. • Create technical content, tutorials, landing pages, and guides that highlight product value and address developer needs. • Represent Port in conferences, webinars, and networking events, to grow awareness and engagement. • Identify and track trends in developer behavior, product adoption, and competitor activity to inform strategy. • Develop and execute community engagement programs and initiatives to build a vibrant, active ecosystem. • Collaborate with product, marketing, and leadership teams to translate technical insights into actionable strategies. • Define success metrics and KPIs for community impact, including reach, engagement, mentions, and adoption. • Act as a technical storyteller, showcasing the product in a top-of-funnel, high-level yet practical way.

• As a Senior Backend Engineer in our Developer Experience team, you’ll work on building the next generation of platform services and developer tooling at Hostaway. • Help extract functionality from the monolith, implement PHP, Go, and TypeScript based services, and ensure new services are reliable, observable, and easy to consume. • Your impact will span across standardising service templates, implementing new services, APIs, and CI/CD practices – setting the stage for Hostaway’s future scalability. • Contribute to the new authentication/authorisation platform alongside Staff Engineers. • Help modularise and extract bounded contexts from the monolith into well-defined services. • Work on Hostaway’s architectural standards. • Build and maintain APIs, contracts, and service templates with observability baked in. • Ensure high code quality with unit, integration, and contract testing. • Collaborate with platform engineers, security, and product teams to deliver cross-cutting capabilities. • Participate in design reviews, code reviews, and architectural discussions.

Title: Head of Employee Relations & Workforce Advisory Location: Stamford United States Job Description: Description This transformational leadership role combines deep expertise in Employee Relations (ER) with workplace advisory services in a position that protects the bank, strengthens trust with colleagues, and enables leaders to navigate a rapidly evolving workforce landscape. You will lead the function as a strategic risk and culture capability addressing a wide range of complex people management issues-integrating employee voice, fair and consistent outcomes, proactive risk identification, and leader enablement-- across a highly regulated financial‑services environment. This role directs the Employee Relations team, the HR Service Center, and the Leave Program Office as a cohesive enterprise capability-balancing empathy and compliance while keeping a strong employee experience central to all operations. Key Responsibilities - Strategy & Governance - Define and execute the function's strategy aligned to organizational values, risk and regulatory expectations, and employee experience goals; focus on providing consultative support and scenario-based advisory guidance in addition to managing investigations. - Establish clear enterprise standards, decision frameworks, and escalation models for employee relations matters as well as HR Service Center and related operations teams. - Partner with HR Risk to ensure ER is embedded into risk assessments, controls, and governance routines. - Develop and maintain a consistent global ER framework based in US employment law but responsive to a global footprint. - Cultivate strong relationships with business lines, HR business partners and other COEs, Corporate Security, Ethics Office, Incentive Management and HR Legal. Ensure the equitable application of organization policies and procedures. - Provide strategy and governance model for leave administration, including statutory, medical and other company-sponsored leave programs - Design new workforce policies and procedures to support consistent application of workforce programs - Ensure audit readiness and accountabilities for vendor performance. - Proactive Risk Identification & Analytics - Evolve function from reactive resolution to early intervention and prevention, reducing litigation, regulatory exposure, and employee distrust. - Build and maintain a workplace health analytics capability that tracks leading indicators of workplace risk; use case data, listening insights, and workforce analytics to identify systemic risks (e.g., repeat issues, leader capability gaps, hotspots). - Monitor trends related to collective action, workplace activism, DEI‑related concerns, and hybrid work. - Complex Case & Crisis Leadership - Oversee ER matters, some of which will be high profile, ensuring consistency, sound judgment, and defensible outcomes. Analyze evidence, apply relevant laws, policies and past practice to reach conclusions. - Partner with Legal, Compliance and Risk to manage matters with regulatory implications and banking-specific conduct standards. - Lead crisis‑oriented employee relations responses (e.g., misconduct, retaliation, high‑profile exits) in close partnership with Legal and Compliance. - Ensure learnings from cases translate into policy, training, or process improvements. - Leader Enablement & Capability Building - Design and lead the workplace advisory function as a confidential, accessible channel for employees to raise questions and seek guidance. - Equip people leaders with practical ER guidance, coaching, and tools to prevent escalation. - Strengthen leader capability in evolving workforce topics such as managing hybrid teams, navigating conflict and performance conversations, and applying policies consistently and empathetically - Serve as a trusted advisor to senior leaders on sensitive workforce decisions. - Employee Voice, Fairness & Trust - Champion employment practices that reinforce fairness, transparency, and dignity, even in difficult situations. - Ensure employee voice and other workplace programs are credible, responsive, and action‑oriented. - Align team outcomes with Citizens' employee value proposition, culture, and commitment to belonging and psychological safety. - Operations - Modernize digital solutions, support model and playbooks for case management to facilitate insights, increase self-service and drive operational efficiencies. - Drive continuous improvement through AI enablement, automation, knowledge base development and tiered escalation design. - Establish and monitor SLAs for key metrics Experience & Capabilities Required - 10+ years of progressive HR/ER experience with at least 5 years in a senior leadership role. - Demonstrated experience managing ER in a multi-jurisdictional environment; global experience preferred - Deep working knowledge of US Employment Law, ideally as applied to financial services or another regulated industry. - Proven success building or transforming ER and workplace advisory capabilities at an enterprise scale, with established metrics on program effectiveness and high levels of customer satisfaction. - Proven track record using analytics to drive ER and HR service interventions; ability to translate data into clear, executive‑level narratives and use of data to inform risk identification, colleague experience enhancement, process improvement and demand reduction. - Experience establishing clear service boundaries and escalation models between HR Service Center, Employee Relations, HRBPs, COEs, and external vendors; operational discipline in defining SLAs, resolution standards, documentation expectations, and handoff criteria. - Experience leveraging case management platforms and digital employee experience tools to enable intake, triage, documentation, and resolution at scale using tiered service delivery and AI enablement, preferred. - Proficient in managing leave programs that intersect with performance management, employee relations, accommodations, and workforce planning. - Strong judgment navigating ambiguity, regulatory scrutiny, and reputational risk. Strongly preferred - JD/employment law - Experience with employment litigation support - Proficiency in HR technology including Service Now, Oracle HCM or equivalent - Experience managing teams across time zones - Prior work with banking regulators on HR related examinations - Experience executing corporate integrations To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Colleague MUST work in Johnston, RI, Boston, MA or Stamford, CT. Pay Transparency The salary range for this position is $241,000-$304,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion