Customer Service Representative, Spanish Speaking Remote (United States) At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution leads to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities. Key Responsibilities - Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally - Thoroughly and accurately document all customer accounts immediately after any action - Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating - Assist with simple certificate requests and manage email inboxes - Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service - Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction - Provide frontline feedback on recurring customer pain points to improve processes and AI responses - Required to perform other duties as requested, directed, or assigned Requirements and Qualifications - High school diploma or equivalent required - 2+ years’ experience in customer service - Ability to obtain and maintain a Property and Casualty (P&C) insurance license - Ability to adapt to changing customer needs and multiple communication channels - Strong problem-solving skills to troubleshoot issues before escalation Strong written and verbal communication skills - Proficiency with common customer service software and systems, such as CRM tools - Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently - Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines Perks - Health, dental, and vision plans - Amazing work-life balance with 4 weeks of Paid Time Off - 10 Paid Company Holidays with 2 floating holidays - 401K Programs with employer match - Personal assistance programs for support in a healthy personal and work life Why Veracity? Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to: - Engage in groundbreaking projects that are reshaping the insurance landscape - Collaborate with a group of dedicated, like-minded professionals - Experience a culture that prioritizes growth and development Compensation Range: $18/hr during training; $21/hr upon successful completion of licensing and training We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  If you need accommodation, please let us know during the interview process.

Role Description Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading technology company in Greece. This position offers the opportunity to provide excellent customer service to Dutch-speaking clients, assisting them with inquiries related to innovative tech products and solutions. - Deliver professional and efficient support to Dutch-speaking customers via phone, email, and chat regarding technical products and services. - Assist customers with troubleshooting, product information, and resolving technical issues promptly. - Maintain accurate documentation of customer interactions within the CRM system. - Collaborate with internal teams to escalate and resolve complex customer concerns. - Stay current with the latest technology trends, company products, and support policies. - Provide constructive feedback to improve customer support processes and enhance user satisfaction. Qualifications - Fluency in Dutch (spoken and written) is required; proficiency in English is advantageous. - Previous experience in customer service or technical support, preferably within the technology industry. - Strong communication skills and a customer-centric attitude. - Ability to manage multiple tasks in a dynamic, fast-paced environment. - Familiarity with CRM tools and digital communication platforms. - Willingness to relocate to Greece and adapt to a multicultural workplace. - Passion for technology and continuous professional development. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading international airline in Greece. In this role, you will provide excellent customer service to Dutch-speaking passengers, assisting with booking inquiries, ticketing, travel information, and issue resolution. - Deliver professional customer support to Dutch-speaking clients via phone, email, and chat regarding flight bookings, schedules, baggage, and travel policies. - Assist passengers with reservations, cancellations, changes, and special requests promptly and accurately. - Resolve customer complaints and issues efficiently to ensure a positive travel experience. - Maintain accurate records of customer interactions using CRM systems. - Collaborate with internal teams and external partners to provide seamless service. - Stay updated on airline policies, procedures, and regulations to offer accurate information. Qualifications - Fluency in Dutch (spoken and written) is mandatory; proficiency in English is highly desirable. - Previous experience in customer service, preferably in the airline or travel industry. - Strong communication and problem-solving skills with a customer-focused attitude. - Ability to work effectively in a fast-paced, multicultural environment. - Familiarity with CRM software and digital communication tools. - Willingness to relocate and work in Greece. - Flexibility to work in shifts and handle high-pressure situations. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading web shop in Greece. As part of this role, you will provide exceptional customer service to Dutch-speaking customers by assisting them with their online shopping inquiries, order management, and issue resolution. - Deliver professional and timely customer support to Dutch-speaking clients via phone, email, and chat related to web shop products, orders, returns, and general inquiries. - Assist customers with order placement, tracking, returns, and troubleshooting issues related to online shopping. - Maintain accurate and detailed records of customer interactions within the CRM system. - Collaborate with logistics, sales, and technical teams to resolve customer issues effectively. - Stay up-to-date with product offerings, promotions, and company policies to provide accurate information. - Contribute feedback to improve customer service quality and online shopping experience. Qualifications - Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred. - Experience in customer service, especially in e-commerce or retail, is advantageous. - Excellent communication and problem-solving skills with a customer-focused approach. - Ability to work efficiently in a fast-paced environment and multitask effectively. - Familiarity with CRM systems and digital customer support tools. - Strong organizational skills and attention to detail. Requirements - Willingness to relocate and work in Greece. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...