• Analyze and create innovative technologies and solutions for healthcare • Collaborate with a team of business analysts making client recommendations • Translate client’s business needs into simpler non-tech language • Help analyze and document systems requirements and business processes • Build basic conceptual data and process models

Role Description Шукаємо Business Associate, який працюватиме напряму з CEO Universe і братиме в ownership широкі, неструктуровані, кросфункціональні задачі — від запуску воронки чи побудови команди до запуску нового продукту чи процесу з нуля. Це не роль «стратега-спостерігача». Це роль для людини, яка робить руками, швидко вчиться, заходить у різні функції (marketing / product / hiring / analytics / tech), структурує хаос у план дій із метриками. Якщо тобі тісно у вузьких функціях і хочеться впливати на все одразу — це твоє. Qualifications - 3+ роки у швидкому середовищі: стартап, продуктова компанія, BizOps, founder's office, S&O, top-tier консалтинг - Маєш трек запусків з нуля — самостійно, з широким scope і у тумані невизначеності - Сильний GTD — від планування до делівері результату - Легко працюєш з цифрами та аналітикою — метрики, воронки, unit economics - Англійська B2+ — для роботи з документами і людьми - AI у щоденному стеку: ChatGPT / Claude / Gemini / Perplexity, Claude Code, n8n, Cursor Requirements - Високий рівень ownership - Висока швидкість, енергія і вимогливість до якості результату - Самостійність без потреби в постійному менеджменті - Гнучкість і комфорт у невизначеності - Системність — уміння перетворювати хаос на структуру - Execution mindset: робиш > говориш - Вплив без формальної влади Benefits - Розвиток та навчання – твій ріст визначає успіх команди. Внутрішні тренінги та кращі експерти з України та світу допоможуть швидко прокачати навички. - Кар’єрне зростання – у нас культура швидкого розвитку: до 10 менеджерів щороку отримують підвищення. Все залежить від твого бажання та результатів. - All-inclusive офіс у Києві та Варшаві — у нас є все для твоєї комфортної роботи, а саме: сніданки, обіди, доріжки для ходіння, silent room для фокуса уваги — це далеко не все, що чекає на тебе в нашому спейсі. - Релокаційний пакет – комфортний переїзд до Києва з фінансовою підтримкою, допомогою рієлторів та адаптацією в новому місті. - Один із кращих соцпакетів – винагорода відповідає запитам ринку, 20 днів оплачуваного відпочинку, співпраця через ФОП або Дія.City, оплачувані лікарняні, медстрахування та забезпечуємо харчуванням в офісах у Києві та Варшаві. - Well-being program – ми турбуємося про ментальне здоровʼя команди, тому компенсуємо роботу з психологом, а також проводимо класи з йоги та медитації в офісі. - Підтримка під час війни – безпека та стабільність для тебе та твоїх рідних. Забезпечуємо всім необхідним для безперебійної роботи та долучаємось до ініціатив із відновлення України.

Role Description The AI Solutions Analyst plays a critical role in the day-to-day operation, optimization, and continuous improvement of AI solutions in production within Customer Care. Reporting to the AI Operations Solutions Team Lead, this role is hands-on and execution-focused—responsible for: - Configuring AI workflows - Monitoring performance - Resolving issues - Turning operational insights into measurable improvements for agents and customers The AI Solutions Analyst executes against defined priorities, operating rhythms, and standards established by the Team Lead to ensure AI solutions are stable, trusted, adopted, and delivering sustained business value. Qualifications - Bachelor Degree in Computer Science, Data Analytics, Business, or related field; or equivalent experience - 3+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement - Experience with one or more CRM and contact center platforms such as NiCE, SAP CRM, Salesforce, Genesys, or Five9 Requirements - Operate, support, and optimize AI-enabled contact center solutions in production, including real-time agent assist, AI-driven insights, and virtual agent capabilities - Configure and maintain AI workflows using low-code / no-code platforms in alignment with established standards and operating rhythms - Support release readiness activities including testing, validation, deployment support, and post-release monitoring - Identify, troubleshoot, and resolve workflow degradation, performance issues, or data quality concerns impacting frontline execution - Maintain accurate documentation of configurations, changes, and operational impacts - Provide day-to-day operational support to end users and partner teams to ensure reliable execution - Monitor AI adoption, usage, and effectiveness using operational and customer metrics (e.g., AHT, FCR, NPS, ASAT) - Analyze interaction data to identify trends, friction points, and opportunities for incremental improvement - Execute continuous improvement initiatives prioritized by the Team Lead, including tuning models, refining workflows, and improving agent guidance - Design and maintain feedback loops incorporating agent input, QA findings, and customer signals - Develop dashboards and reports to communicate AI performance metrics and business impact - Support pilot programs and proof-of-concept initiatives as directed by the AI Operations Solutions Team Lead - Assist with requirements gathering, testing, validation, and operational readiness for new AI capabilities - Support transition of approved pilots into steady-state operations by executing configuration, documentation, and performance monitoring activities - Provide hands-on execution and analytical input to inform decision-making and prioritization - Execute AI workflows in compliance with data privacy, security, and responsible AI standards - Partner with NRG’s Data & AI and Technology teams to support ethical, fair, and transparent AI outputs - Ensure documentation and controls support auditability, governance, and long-term sustainability of AI solutions Benefits - Join a forward-thinking team that’s redefining customer experience through AI innovation - Play a key role in transforming how customers interact with our contact center—making every conversation smarter, faster, and more impactful - Work with cutting-edge AI technologies in a company committed to ethical AI and a culture of continuous innovation - Enjoy a collaborative culture with opportunities for growth, learning, and career development

Role Description This is a field-based and remote opportunity supporting a sales team in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Radioligand Therapy Area Business Leader (RLT), you’ll inspire and guide a team of dedicated Oncology Specialists focused on delivering exceptional results and advancing our mission to reimagine cancer care. In this role, you’ll foster collaboration, empower growth, and champion diversity as we work together to achieve meaningful impact for patients and communities. Key Responsibilities: - Recruit, develop, retain, mentor, and lead a diverse team of individuals to successfully deliver on strategic sales objectives. - Establish a cadence of accountability for the team, communicating, and supervising KPIs. - Encourage a shared vision, communicate clear expectations, and promote an environment of accountability. - Lead and mentor to ensure RLT Oncology Specialists are effective orchestrators of the total account call. - Develop, implement, and cultivate a customer-centric business plan in collaboration with both customer engagement and cross-functional partners. - Serve as a member of the Regional Leadership team, contributing to overall region goals and culture. - Embed a hard-working, customer-centric culture where teams are engaged business owners. - Possess in-depth knowledge in clinical, access and reimbursement, territory management, and omni-channel marketing tools. - Leverage analytics platforms to advise decisions and identify areas of risk and opportunity. Qualifications - Bachelor’s degree required from a 4-year college or university. - Leadership experience in pharmaceutical, biotech, healthcare, or similarly structured industries. - Internal Sales Associates are eligible if they have completed Novartis Emerging Leaders Development Program (ELDP) or have 2+ years of pharmaceutical/biotech sales management experience. - 3+ years’ experience as a first-line sales manager with strong strategic thinking and enterprise mindset. - Demonstrated success in attracting, developing, and retaining diverse talent. - Proven ability to drive sales growth and execute strategic initiatives in complex environments. - Experience managing field organizations through change, innovation, or growth is highly valued. - Candidate must reside within territory or within a reasonable daily commuting distance of 100 miles from the territory border. - Ability to travel 60-80% over a broad geography is required. - Must have a valid driver’s license. Requirements - Experience & success leading sales teams in promotion to large practices, hospitals, IDN’s & SoC customers. - Understanding of reimbursement. Benefits - Comprehensive benefits package including health, life and disability benefits. - 401(k) with company contribution and match. - Generous time off package including vacation, personal days, holidays, and other leaves. - Performance-based cash incentive and eligibility for annual equity awards. COVID-19 Vaccine Policy While Novartis does not require vaccination for COVID-19, employees working in customer-facing roles must comply with customers’ credentialing guidelines, which may require vaccination. Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and Reasonable Accommodations The Novartis Group of Companies are committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please send an e-mail or call us. Salary Range The salary for this position is expected to range between: - Radioligand Therapies (RLT) Area Business Leader I: $152,600 and $283,400 per year - Radioligand Therapies (RLT) Area Business Leader II: $168,000 and $312,000 per year - Senior Radioligand Therapies (RLT) Area Business Leader: $185,500 and $344,500 per year Skills Desired - Analytical Skill - Coaching - Compensations Management (Employees) - Customer Care - Customer Engagement - Customer Experience - Customer Relationship Management - Customer Satisfaction - Inside Sales (Telemarketing) - Key Account Management - Market Share - Performance Management - Presentation Skills - Salesforce CRM - Sales Management