Title: Senior Technology Specialist , Veeva Quality Vault Location: Princeton United States Job Description: Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Title: Senior Technology Specialist, Veeva Quality Vault Location: Lawrenceville, New Jersey At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Position Summary: The primary focus of this role is the delivery of the Veeva Quality Vault portfolio and operational sprints. A secondary focus will be developing and implementing AI solutions that support and automate Global Quality processes. This includes partnering with BI&T AI and data enablement and Analytics teams on high-value use cases, to architect and drive the end-to-end lifecycle from proof of concept through deployment. This position is responsible for the technical delivery of assigned projects/sprints supporting Quality Vault collaborating with the Technology Owners for Veeva Validation Manager, Veeva Quality Docs, and Veeva Quality Management System(QMS). This role will be responsible for executing technology solutions and deployments related to the Veeva Quality Vault capabilities that includes the Veeva Quality Docs, Veeva Digital Validation Module, Veeva Quality Management System(QMS). Key responsibilities include understanding technology architecture, executing technology projects, end to end implementation and deployment activities across Quality Vault technology-related initiatives. The position requires strong technical skills, empowerment, and simplification skills to support organizational transformation and deliver impactful results. At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team! Desired Candidate Characteristics: - ~3-5 years Lifesciences experience supporting Global Quality processes and developing Analytics/AI solutions using AWS stack - Have a strong commitment to a career in technology with a passion for healthcare - Able to collaborate across multiple teams - Excellent technical and communication skills - Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo - Agility to learn new tools and processes - Veeva White Belt certification Key Responsibilities: - Accountable for end-to-end managing technology assets, ensuring they are reliable, accessible, and secure - Design and optimize prompts for LLMs, develop Python and Java-based AI-powered applications, integrate and fine-tune large language models, and collaborate with cross-functional teams to deliver scalable, responsible, and enterprise-grade GenAI solutions. - Leads technical activities such as Build, test, deployment activities including but not limited to security assessments, regulatory risk assessments, incident response, etc. - Manages the build, run of technology assets, and ensures timely delivery of releases (Veeva Vault General Releases, Operational Releases, and Project Releases) - Partners with IT Business Partners and Business Subject Matter Experts to define, plan for, prioritize, deliver, and support the systems and ensure maximum value is achieved - Ability to understand, prioritize, and communicate IT needs to our business colleagues and stakeholders - Designs technical solutions to satisfy business requirements - Fulfills all approved, technology asset-specific business needs - Obtain/maintain a Veeva Associate Administrator Level certification - "> ">undefined - "> ">undefined Qualifications & Experience Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree and 3-5 years of experience. Actively participates in troubleshooting routine problems. Makes decisions on the project / work they are handling. May represent team or function on program or project teams. Persuades and negotiate effectively with stakeholders in being able to coordinate actions for achieving the desired outcome. Articulates and presents complex information clearly and concisely across all levels. Demonstrates abilities and knowledge in being able to explain and present complex topics clearly. Participates in decision making and brings experience and ideas to achieve team objectives. Identifies short-term and long-term development goals aligned with current capabilities. Supports and coaches the team in continued learning and improving capabilities. Looks to improve processes, structures, and knowledge within the team. Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion. Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals. Evaluates complex issues through analytical thinking and previous experience to consider short and long-term implications and interdependencies and guides others when enough analysis has been completed in giving recommendations/solutions. Uses calculated risks to evaluate innovative solutions. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $78,200 - $94,760 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: - Health Coverage: Medical, pharmacy, dental, and vision care. - Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). - Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off - US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) - Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. - Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601669 : Senior Technology Specialist, Veeva Quality Vault

Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in advanced mathematics, mathematical diagram interpretation, graph-based reasoning, geometry-focused problem design, reference solution writing, and structured technical review. This role supports current and upcoming remote consulting opportunities focused on structured mathematics task development, diagram-based problem analysis, graph interpretation, original problem authoring, reference solution preparation, and high-quality project execution. Selected professionals will apply their mathematical expertise to author, review, and annotate technical tasks involving mathematical diagrams, graphs, and geometric figures. Key Responsibilities - Mathematical Diagram & Graph Analysis - Review mathematical materials involving diagrams, graphs, geometric figures, visual problem setups, and symbolic representations. - Interpret visual mathematical information accurately and connect it to valid reasoning, assumptions, and problem requirements. - Identify unclear diagram elements, missing information, graph interpretation issues, and expected mathematical conclusions. - Support structured review of diagram-grounded and graph-grounded mathematical tasks. - Problem Authoring & Reference Solution Development - Create original mathematics problems based on diagrams, graphs, geometric figures, and technical visual materials. - Write clear reference solutions with step-by-step reasoning and rigorous mathematical justification. - Develop tasks across areas such as real analysis, algebra, topology, probability, combinatorics, differential equations, geometry, or related fields. - Ensure mathematical problems are precise, solvable, and aligned with source visuals. - Annotation, Review & Quality Checks - Annotate technical mathematics tasks according to structured review criteria. - Apply quality checks to assess correctness, clarity, rigor, visual grounding, and solution completeness. - Review solution paths, answer keys, diagrams, graphs, and problem statements for consistency and accuracy. - Maintain high standards for technical writing, mathematical reasoning, and task quality. Qualifications - Advanced background in mathematics, applied mathematics, mathematical research, teaching, tutoring, contest coaching, or technical problem writing. - Working fluency in at least two areas such as real analysis, algebra, topology, probability, combinatorics, differential equations, geometry, or related mathematical fields. - Comfort reading and interpreting mathematical diagrams, graphs, geometric figures, and visual quantitative representations. - Strong ability to write clear, structured mathematical explanations. - High attention to detail and ability to evaluate reasoning step by step. - Ability to follow structured instructions and produce accurate technical work. Requirements - PhD in mathematics is helpful. - Master's degree in mathematics with teaching, research, tutoring, or applied experience is highly relevant. - Bachelor's degree in mathematics with substantial tutoring, contest coaching, applied math, or technical writing experience is also valuable. - Equivalent practical experience in mathematical problem design, graph interpretation, diagram analysis, or rigorous quantitative reasoning may also be relevant. Nice to Have - Experience writing original math problems, contest-style tasks, benchmark questions, or technical educational materials. - Experience reviewing mathematical diagrams, graphs, geometric figures, function plots, proof diagrams, or advanced quantitative visuals. - Familiarity with mathematical notation, LaTeX, solution writing, grading rubrics, or structured annotation workflows. - Teaching, tutoring, contest coaching, curriculum design, assessment development, or applied mathematics experience. - Strong comfort working through detailed, visual, reasoning-heavy tasks with sustained focus. Why This Opportunity - Apply advanced mathematical reasoning and visual interpretation skills to structured remote project work. - Contribute to high-quality mathematics problem authoring, graph analysis, reference solution writing, and technical review. - Work on flexible part-time assignments aligned with your mathematical strengths. - Use your technical judgment in a rigorous, detail-oriented review environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Part-time commitment of approximately 20 hours per week depending on project availability. - Competitive rates between $75–$90 per hour depending on expertise. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy .

Title: Senior Consultant - MedTech Regulatory Implementation Location: Philadelphia United States Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva is looking for an experienced consultant to lead MedTech Regulatory Information Management (RIM) implementations at Veeva's MedTech customers globally. This role will guide the transformation of our customers' Regulatory Affairs and Operations processes through industry-leading technology. The MedTech Regulatory consultant will work closely with Professional Services teams to ensure delivery success across the end-to-end regulatory process, covering both data and documentation related workstreams. What You'll Do - Lead RIM implementation workstreams for Veeva's MedTech Regulatory solutions, ensuring successful customer adoption and system configuration - Review and analyze existing customer business processes to identify key process steps, gaps, and requirements that impact the implementation approach - Function as a primary customer liaison, managing complex communication between implementation teams, customer stakeholders, and third parties - Analyze customer requirements and new product features to develop long-term adoption and enhancement roadmaps for Regulatory Operations - Guide customers in adopting Veeva RIM and industry best practices, focusing on the continuous improvement of Regulatory data and document management Requirements - 8+ years of experience in Systems Implementation, GxP Systems ownership, or Software Consulting - 4+ years of experience working with or in Regulatory Operations or Regulatory Affairs specifically within the Medical Device or Diagnostics industry - Direct experience with software implementation for Veeva RIM or similar solutions (e.g. RegDesk, RIMSYS, IQVIA, Kalypso, Essenvia) - Strong understanding of global regulatory requirements, including FDA, EU MDR/IVDR, Technical Documentation structures and UDI reporting standards - Proven track record leading IT operations or implementations as a consultant, business analyst, or business sponsor - Excellent verbal and written communication skills, with the ability to design creative solutions for complex business requirements Nice to Have - Direct Veeva Vault implementation experience - Experience with Change Management and Management Consulting - Experience with MedTech products or Medical Devices, In-Vitro Diagnostics, Software as a Medical Device (SaMD) or combination products - Experience with UDI (Unique Device Identification) or global submission planning Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $80,000 - $200,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-Remote #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at Veeva. Work where it's best for you. A different kind of company. A Public Benefit Corporation. Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests. × What sets us apart - Public Benefit Corporation - Work Anywhere - Veeva Giving - Corporate Citizenship - Employees are Shareholders - Non-Competes Public Benefit Corporation In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC). Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests. Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities. Learn More Work Anywhere Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. Read More → Veeva Giving At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment. Corporate Citizenship Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others. Read More → Employees are Shareholders Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth. Non-Competes Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them. Read More → News and recognition Veeva in Top 100 Most Reliable Companies Fastest-Growing Company for 5 Years, Future 50 for 2 Years New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision Grow, contribute and be recognized "Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work." - Jacob Marcus VP, Engineering "I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster." - Shilpa Chandermohan Software Engineer "As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people." - Durward Denham Software Engineer Previous Next Other related jobs Senior Consultant - MedTech Regulatory Implementation Professional Services Boston, United States Posted 1 days ago Senior Consultant - MedTech Regulatory Implementation Professional Services Minneapolis, United States Posted 1 days ago Senior Director - Global Migration Services Professional Services Boston, United States Posted 3 days ago Senior Director - Global Migration Services Professional Services New York City, United States Posted 3 days ago Senior Director - Global Migration Services Professional Services Boston, United States Posted 3 days ago Consultant Professional Services Singapore, Asia Pacific Posted 8 days ago Explore all roles at Veeva Search Jobs

Location Designation: Fully Remote Role Overview: Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. What You'll Do: - Primarily focuses on implementing multiple product policy types (typically LAD, PFML, and VB) for clients with more than 1,000 - 4,999+ lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Collaborates with project team to mitigate risks and present solutions for timely and accurate implementation deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Simultaneously manages a portfolio of client implementations (ranges from 5-25 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation.\ - Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. What You'll Bring: - 5 years of insurance or benefit industry experience - 5 years of customer-facing responsibilities - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Ensures attention to detail is given to all technical aspects of role - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Strong influencing and negotiation skills - Bachelor's degree preferred - Ability to travel up to 10% Pay Transparency Salary Range: $73,000 - $90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93953