Role Description Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management. - Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management. - Legally, ethically and confidentially handle any correspondence and/or payments received. - Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary. - Assist all members of collections staff with daily processes and procedures when required. - Carry out any reasonable request by management. - Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. - Completes all required Company training/compliance courses as assigned. - Adheres to Company standards and maintains compliance with all policies and procedures. - Performs other related duties as assigned. Company Description

Role Description Nadia Care is seeking a Registered Dietitian (RD) to join our team. In this role, you will deliver essential, specialized nutrition education and support to expectant and new mothers, especially those navigating high-risk pregnancies or managing chronic health conditions such as diabetes, hypertension, and anemia. As a trusted partner, you will support the health and well-being of Nadia members and their babies through individualized dietary plans, virtual consultations, and education tailored to their nutritional needs. This position will primarily serve our members in Tennessee and potentially other areas in the future beyond what is listed, and report to the Director of Care Delivery. Work Schedule: This is a remote, contract position working 5-10 hours a week. The schedule is based on your availability to accept scheduled visits and group classes. You are responsible for being present on our platforms at those provided times. Responsibilities: - Deliver individualized perinatal and postpartum nutrition education via scheduled, virtual visits. - Facilitate scheduled, virtual group classes for perinatal and postpartum nutrition, equipping mothers with essential knowledge for managing pregnancy and optimizing health outcomes. - Ensure clear and precise documentation for all care interactions. - Adhere to our policies and procedures to maintain the highest standard of care for our members. Qualifications - 3+ years of experience as a Registered Dietitian (RD) and credentialed by the Commission on Dietetic Registration (CDR). - Current licensure to practice in Tennessee (licensure in other states e.g., Maryland, and DC is a plus!). - Demonstrated experience in providing medical nutrition therapy to perinatal and postpartum individuals managing conditions such as diabetes, hypertension or preeclampsia, inadequate weight gain, and anemia. - Experience serving families eligible for Medicaid, SNAP, or WIC programs. - Exceptional listening and communication skills, including proficiency in motivational interviewing techniques and the ability to provide practical, culturally sensitive guidance with empathy. - Excellent organizational skills and proven ability to manage multiple priorities, such as member visits and messages, in a fast-paced environment. - Access to reliable home internet. - Tech-savvy; proficient in using EHR and messaging platforms for documentation and communication. Requirements - IBCLC certification with relevant hospital or outpatient experience (nice to have, but not required). - Proficiency in navigating and documenting within AthenaOne EHR (nice to have, but not required). - Fluent in Spanish (nice to have, but not required). - Experience in a start-up environment or strong adaptability to a fast-evolving organization (nice to have, but not required). Benefits - Skip payment headaches: we manage the billing process for you and contracts directly with insurers. - Help even more families: we find the members and seamlessly connect you with them. - Feel the power of a team behind you: Our Maternity Navigators develop deep relationships with our members in their first and second trimester, monitoring their health and connecting them with community resources for a healthy pregnancy. - The compensation for this contractor role is between $35-$43 per hour. The exact range will depend on years of relevant and direct experience. - For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: - Time Off That Works for You: Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. - Comprehensive Health & Wellness Coverage: - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. - Security & Future Planning Options: - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future.

• Interact with customers via live chat to promptly respond to their questions, concerns, or issues • Provide accurate information about products, services, and policies • Clarify customer questions regarding orders, payments, returns, and other service-related matters • Assist customers in choosing products by understanding their needs and recommending suitable items • Guide customers through online purchasing steps and troubleshoot any technical issues they encounter • Handle customer complaints professionally and empathetically to resolve situations effectively • Escalate complex or unresolved issues to supervisors or the appropriate departments when necessary • Maintain records of complaints and resolutions to improve service quality • Enter interaction details and inquiries into the CRM system or customer support software

Role Description Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change. Provide on-platform behavioral health care to children and youth accessing the service. Providing Structured Wellness Coaching: - Prevention, wellness promotion and psychoeducation through structured coaching sessions - Care coordination & case management - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Providing Single Session Wellness Coaching: - Applies user-centered design processes, including user research, persona development, and usability testing, to create designs that meet user needs and enhance user experiences. Collaboration & Communication: - Care coordination & case management - To effectively goal set and action plan for positive behavioral change, based on individual needs - Risk assessment and mitigation - Prevention, wellness promotion and psychoeducation through drop-in, single-session coaching - Offering Behavioral Health/ Wellness Coaching interventions - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems Screening and Assessment: - Mental Health & wellness screening, assessment and progress monitoring - Risk assessment and mitigation - Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties - Identify and support a person in crisis and know when to facilitate referrals Moderation of Submitted Content: - Moderation of service user submitted content following policy and procedures - Risk assessment and mitigation - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems - Moderating Journals & Goals - Appropriately and encouraging engagement relevant to presenting issues - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation Warm Hand Offs: - Thrives in a fast-paced, dynamic environment, adapting to changing priorities and managing multiple projects. - Embraces feedback and continuously seeks opportunities for learning and professional development to stay updated with the latest design trends and advancements. Attending supervision, training, meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings. Administration: - Maintain accurate records in line with Kooth’s policies and procedures, and approved systems and processes. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences. Qualifications - BA level mental health degrees, eg BA in Psychology or Social Work - MA level mental health degree, not licensed - National Certified Peer Recovery Support Specialist - National Association for Alcoholism and Drug Abuse Counselor - Community Health Worker - Permanently reside within the US 48 contiguous states - Six months experience as a crisis worker and/or volunteer experience providing crisis support services. - Bilingual in Spanish is a plus. Requirements - To ensure consistent coverage for our team, the successful candidate must be available during the following window: - Tuesday: 1:30 PM – 10:00 PM PT - Friday and Saturday: 9:45 AM – 6:15 PM PT - Total Hours: 24 hours per week. Benefits - Compensation: This role offers an hourly rate of $25 to $31, based on experience. - We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. - Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role. Equal Employment Opportunity Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs. Reasonable Accommodations Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team. Ready to Join Us? If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.